HP F2200 manual Solution 3 Restart the computer

Page 173

Troubleshooting

Chapter 12

6.Check the USB cable to make sure it is functioning properly.

NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

7.If another USB cable is available, try using that one instead.

8.Restart the computer.

9.After the computer restarts, try to scan again.

Cause: The power cord or USB cable was not attached properly.

If this did not solve the issue, try the next solution.

Solution 3: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 4: Uninstall and reinstall the product

Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.

To uninstall and reinstall the product

1.Disconnect the USB cable between the product and the computer.

2.On the Windows taskbar, click Start, Printers and Faxes.

3.Right-click the product and select Delete.

4.Wait several seconds, and then reconnect the product to the computer with the USB cable.

5.Follow any onscreen prompts to reinstall the product.

Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution.

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

170 Troubleshooting

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Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Troubleshooting ContentsTechnical information HP warranty and supportIndex Contents HP Deskjet F2200 All-in- One series Help Chapter HP All-in-One at a glance HP All-in-One overviewCopy ScanLabel Control panel buttonsControl panel buttons Light status Status light overviewUse the HP Photosmart software HP All-in-One overview Find more information Setup GuideChapter How do I? How do I? Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals Load originals and load paperChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying Papers to avoid Recommended papers for printing onlyLoad paper Additional papers to avoid when copyingLoad full-size paper Papers to avoid for all print and copy jobsTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load photo paper in the input tray To load index cards in the input tray Load envelopesHP Iron-On Transfers for printing only Load other types of paperTo load envelopes Related topics To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeTo scale the document size To preview your print jobTo change the default print settings Change the default print settingsPrinting shortcuts Create printing shortcutsDelete printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Print a borderless imageTo print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiTo print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet 11 9To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterStop a print job To stop a print job from the computer Windows 2000 users Resume a print jobTo resume a print job from the control panel To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Set the copy paper type Use the copy featuresMake a copy Press Start Copy Black or Start Copy Color Change copy speedTo make a Fast copy Make multiple copies of the same originalMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Copy a two-page black-and-white documentTo copy a two-page document from the control panel Press Start Copy BlackTo make a borderless copy of a photo from the control panel Stop copyingPress Start Copy Color To stop copyingRelated topics Scan an original Use the scan featuresScan Edit a scanned image Edit a scanned preview imageEdit a scanned document To scan to a computerTo stop scanning Stop scanningClean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingTo print a self-test report Print a self-test reportWork with print cartridges Handle the print cartridges Replace the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Choose the right cartridge combinationMaintain the HP All-in-One Maintain the HP All-in-One Ink-backup mode output Use ink-backup modeExit ink-backup mode Use a photo print cartridgePrint cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges To align newly installed print cartridges Clean the print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remedy Remove ink from your skin and clothingTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Hardware setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme fileProduct will not turn on Solution 1 Make sure the power cord is connectedSolution Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting Minimum System Checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt To retry the USB connectionSome of the buttons are missing in the HP Solution Center Received a message that an Unknown Error has occurredRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer Clear paper jams To clear a paper jam from the rear access doorPaper jams Information on paper Print cartridge troubleshootingInformation on print cartridges To troubleshoot the print cartridges Resolving print cartridge problemsResolving print cartridge error messages To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridgesSolution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsTo troubleshoot print quality issues Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup modeInk is not filling the text or graphics completely Solution 6 Clean the print cartridgesSolution 2 Check the print settings Solution 4 Clean the print cartridges Solution 2 Check the print quality setting Solution 1 Check the paper typePrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzlesPrintouts are faded or have dull colors For more information, seeSolution 2 Check the paper type Solution 1 Check the print settingsPrintouts seem blurry or fuzzy Solution 4 Clean the glassPrintouts have vertical streaks Solution 2 Check the resolution of the imageSolution 3 Check the rear access door Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewedText edges are jagged Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 1 Reload the envelopes in the input tray Print troubleshootingSolution 2 Load a different type of envelope Envelopes print incorrectlySolution 2 Use the appropriate media Solution 1 Print from the HP Photosmart SoftwareBorderless printing produces unexpected results Product is not respondingSolution 2 Check for a paper jam Solution 1 Wait for the product to finish other tasksSolution 3 Load more paper in the input tray Solution 4 Check for a print carriage stallSolution 7 Restart the product Solution 5 Check the cable connections to the productSolution 6 Make sure that the product is turned on Solution 9 Check the print queue for canceled jobs Solution 8 Check the print driver statusSolution 1 Restart the product and your computer Product prints meaningless charactersSolution 2 Try printing another document Nothing happens when I try to printSolution 1 Make sure that the product is turned on Solution 2 Wait for the product to finish other tasksSolution 5 Load more paper in the input tray Solution 4 Check the cable connections to the productSolution 7 Check for a print carriage stall Solution 6 Check for a paper jamMargins are not printing as expected Pages in my document came out in the wrong orderSolution 3 Check the paper guide position To check your margin settingsSolution 2 Make sure that the paper size setting is correct Text or graphics are cut off at the edge Solution 1 Check the margins in your software applicationSolution 1 Check the ink levels in the print cartridges Solution 3 Remove and reload the paper in the input trayBlank page came out while printing To preview the print layoutSolution 4 Check the print cartridges for protective tape Solution 2 Check for blank pages at the end of the documentCopy troubleshooting Solution 3 Wait for the product to finish other tasks Nothing happens when I try to copyParts of the original do not appear or are cut off Solution 5 Check for a paper jamSolution 1 Place the original correctly on the glass Printout appears enlarged on Solution 2 Clean the scanner glassPrintout is blank Solution 1 Resize the image Solution 2 Check the ink levels in the print cartridgesSolution 2 Use photo paper Borderless copy has white space around the edgesSolution 1 Make sure your computer is turned on Scan troubleshootingScan fails Scan haltsSolution 5 Make sure you have sufficient computer memory Scanned image is incorrectly cropped Scanned image is blankScanned image has incorrect page layout Text format is incorrectScanned image shows dotted lines instead of text To adjust the brightnessText is incorrect or missing Flashing lights ErrorsOn light Paper Light Product messages Solution 1 Check for a paper jam Mechanism errorDoor open Firmware revision mismatchMemory is full Solution 2 Make sure the print carriage is not blockedScan errors Solution 1 Uninstall and reinstall the software To refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerSolution 4 Check the status of the product Solution 3 Check the Digital Imaging MonitorCause The Digital Imaging Monitor was not running To check the status of the productTo check the power supply Solution 5 Check the power supplyTo check the USB connection Solution 6 Check the USB cable connectionTo scan using WIA Solution 7 Scan with Windows Image Acquisition WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic utilitySolution 10 Install a patch To check the USB chipset and controller Power connection Power cord and adaptor To uninstall the software and reset the product More information about using a USB hubSolution 12 Uninstall the software and reset the product To uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Unable to print To install the softwareSolution 1 Print a self-test report Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableTo verify that the product is set as the default printer Solution 4 Verify the driver configurationTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineTo verify the print driver Solution 7 Restart the print spooler Solution 6 Clear the print queue manuallyTo clear the print queue manually To stop and restart the print spoolerProduct might not be correctly installed Solution 8 Check the software applicationSolution 1 Reset the product To verify the software applicationSolution 2 Check the power cord and USB cable To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File messages Error reading or writing the fileFile not found File format not supportedGeneral user messages No scan options Paper messagesOut of disk space Cannot load paper from input traySolution 2 Check the paper type and the print settings Solution 1 Replace the rear door of the productOut of paper To check the paper in the input trayTo set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollersSolution 4 Contact HP support To clean the rollersPaper jam or misfeed Power and connection messagesPaper mismatch Wrong paper widthCommunication test failed Solution 1 Make sure the product is turned onHP All-in-One not found Two-way communication lost Improper shutdownPrint cartridge messages Original HP ink has been depleted Non-HP cartridges installedPreviously used genuine HP cartridges installed Low on ink Printing in ink-backup modePrint carriage is stalled To clear the print carriage Solution 2 Clear the print carriageIf the print carriage is stuck on the right side If the print carriage is stuck on the left sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 5 Print cartridge or sensor might be defective Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Print cartridges missing or not detected Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgesPrint cartridges in wrong slot Solution 2 Contact HP customer supportTroubleshooting To determine which print cartridge is having the problem Print cartridge problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting Warranty HP warranty and supportPhone support period Before you call HP customer supportAfter the phone support period Placing a callHP Korea customer support Prepare the product for shipment HP warranty and support Technical information SpecificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Index Symbols/NumericsIndex 221 222

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