HP F2200 manual HP All-in-One not found, Communication test failed

Page 183

Chapter 12

HP All-in-One not found

Solution: If the product is not properly connected to the computer, communication errors can occur Make sure the USB cable is securely connected to the product and the computer, as shown below.

Troubleshooting

For more information, see:

After setting up the product, it does not print

Cause: This error applies only to USB-connected devices. The USB cable was not plugged in properly.

Communication test failed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure the product is turned on

•Solution 2: Make sure the product is connected to the computer

Solution 1: Make sure the product is turned on

Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

180 Troubleshooting

Image 183

Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Use the copy features Use the scan featuresMaintain the HP All-in-One Troubleshooting ContentsTechnical information HP warranty and supportIndex Contents HP Deskjet F2200 All-in- One series Help Chapter Scan HP All-in-One overviewHP All-in-One at a glance CopyLabel Control panel buttonsControl panel buttons Light status Status light overviewUse the HP Photosmart software HP All-in-One overview Find more information Setup GuideChapter How do I? How do I? Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copyingRecommended papers for printing and copying Papers to avoid Recommended papers for printing onlyPapers to avoid for all print and copy jobs Additional papers to avoid when copyingLoad paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load photo paper in the input trayRelated topics To load index cards in the input tray Load envelopesLoad other types of paper To load envelopesHP Iron-On Transfers for printing only Related topics Print from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationTo preview your print job Scale the document sizePreview your print job To scale the document sizeCreate printing shortcuts Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Perform special print jobsDelete printing shortcuts To create a printing shortcutTo print a borderless image Print a borderless imageTo print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiTo print in Maximum dpi mode Print on both sidesTo print on both sides Print a multiple-page document as a booklet 11 9To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebStop a print job To resume a print job from the computer Windows Vista users Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the control panelTo resume a print job from the computer Windows 2000 users Use the copy features Make a copySet the copy paper type Press Start Copy Black or Start Copy Color Change copy speedTo make a Fast copy Make multiple copies of the same originalPress Start Copy Black Copy a two-page black-and-white documentMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To copy a two-page document from the control panelTo stop copying Stop copyingTo make a borderless copy of a photo from the control panel Press Start Copy ColorRelated topics Scan an original Use the scan featuresScan To scan to a computer Edit a scanned preview imageEdit a scanned image Edit a scanned documentTo stop scanning Stop scanningTo clean the glass Clean the HP All-in-OneClean the exterior Clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report Work with print cartridgesTo print a self-test report Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the print cartridges Choose the right cartridge combinationMaintain the HP All-in-One Maintain the HP All-in-One Use a photo print cartridge Use ink-backup modeInk-backup mode output Exit ink-backup modeStore the print cartridges Print cartridge storage and handlingPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remedy Remove ink from your skin and clothingTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies View the Readme file TroubleshootingHardware setup troubleshooting Troubleshooting common setup issuesSolution 1 Make sure the power cord is connected SolutionProduct will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting To retry the USB connection To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect promptSome of the buttons are missing in the HP Solution Center Received a message that an Unknown Error has occurredRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer To clear a paper jam from the rear access door Paper jamsClear paper jams Information on paper Print cartridge troubleshootingInformation on print cartridges Resolving print cartridge problems Resolving print cartridge error messagesTo troubleshoot the print cartridges To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridgesSolution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsTo troubleshoot print quality issues Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup modeSolution 6 Clean the print cartridges Solution 2 Check the print settingsInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines For more information, see Solution 4 Clean the print cartridge nozzlesSolution 5 Clean the print cartridges Printouts are faded or have dull colorsSolution 2 Check the paper type Solution 1 Check the print settingsPrintouts seem blurry or fuzzy Solution 4 Clean the glassPrintouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Paper is not picked up from the input trayText edges are jagged Envelopes print incorrectly Print troubleshootingSolution 1 Reload the envelopes in the input tray Solution 2 Load a different type of envelopeProduct is not responding Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Borderless printing produces unexpected resultsSolution 4 Check for a print carriage stall Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 3 Load more paper in the input traySolution 5 Check the cable connections to the product Solution 6 Make sure that the product is turned onSolution 7 Restart the product Product prints meaningless characters Solution 8 Check the print driver statusSolution 9 Check the print queue for canceled jobs Solution 1 Restart the product and your computerSolution 2 Wait for the product to finish other tasks Nothing happens when I try to printSolution 2 Try printing another document Solution 1 Make sure that the product is turned onSolution 5 Load more paper in the input tray Solution 4 Check the cable connections to the productPages in my document came out in the wrong order Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Margins are not printing as expectedTo check your margin settings Solution 2 Make sure that the paper size setting is correctSolution 3 Check the paper guide position Text or graphics are cut off at the edge Solution 1 Check the margins in your software applicationTo preview the print layout Solution 3 Remove and reload the paper in the input traySolution 1 Check the ink levels in the print cartridges Blank page came out while printingSolution 4 Check the print cartridges for protective tape Solution 2 Check for blank pages at the end of the documentCopy troubleshooting Solution 3 Wait for the product to finish other tasks Nothing happens when I try to copySolution 5 Check for a paper jam Solution 1 Place the original correctly on the glassParts of the original do not appear or are cut off Solution 2 Clean the scanner glass Printout is blankPrintout appears enlarged on Borderless copy has white space around the edges Solution 2 Check the ink levels in the print cartridgesSolution 1 Resize the image Solution 2 Use photo paperScan halts Scan troubleshootingSolution 1 Make sure your computer is turned on Scan failsSolution 5 Make sure you have sufficient computer memory Text format is incorrect Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutTo adjust the brightness Text is incorrect or missingScanned image shows dotted lines instead of text Flashing lights ErrorsOn light Paper Light Product messages Firmware revision mismatch Mechanism errorSolution 1 Check for a paper jam Door openSolution 2 Make sure the print carriage is not blocked Scan errorsMemory is full Solution 1 Uninstall and reinstall the software To refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerTo check the status of the product Solution 3 Check the Digital Imaging MonitorSolution 4 Check the status of the product Cause The Digital Imaging Monitor was not runningTo check the power supply Solution 5 Check the power supplyTo check the USB connection Solution 6 Check the USB cable connectionTo scan using WIA Solution 7 Scan with Windows Image Acquisition WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic utility Solution 10 Install a patchSolution 11 Check the USB chipset and controller To check the USB chipset and controller Power connection Power cord and adaptor More information about using a USB hub Solution 12 Uninstall the software and reset the productTo uninstall the software and reset the product To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick the check box next to Do not show this message again To install the software Solution 1 Print a self-test reportUnable to print To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queueTo verify that the product is set as the default printer Solution 4 Verify the driver configurationSolution 5 Check if the printer is paused or offline To verify the print driverTo check if the printer is paused or offline To stop and restart the print spooler Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To clear the print queue manuallyTo verify the software application Solution 8 Check the software applicationProduct might not be correctly installed Solution 1 Reset the productSolution 2 Check the power cord and USB cable To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File format not supported Error reading or writing the fileFile messages File not foundGeneral user messages Cannot load paper from input tray Paper messagesNo scan options Out of disk spaceTo check the paper in the input tray Solution 1 Replace the rear door of the productSolution 2 Check the paper type and the print settings Out of paperTo set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollersSolution 4 Contact HP support To clean the rollersWrong paper width Power and connection messagesPaper jam or misfeed Paper mismatchSolution 1 Make sure the product is turned on HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdownPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Low on ink Printing in ink-backup modePrint carriage is stalled If the print carriage is stuck on the left side Solution 2 Clear the print carriageTo clear the print carriage If the print carriage is stuck on the right sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge or sensor might be defective Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlyPrint cartridges missing or not detected Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgesPrint cartridges in wrong slot Solution 2 Contact HP customer supportTroubleshooting To determine which print cartridge is having the problem Print cartridge problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting Warranty HP warranty and supportPhone support period Before you call HP customer supportAfter the phone support period Placing a callHP Korea customer support Prepare the product for shipment HP warranty and support Technical information SpecificationsEnvironmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Index Symbols/NumericsIndex 221 222

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