HP F2200 manual Print cartridge problem, To determine which print cartridge is having the problem

Page 201

Troubleshooting

Chapter 12

Print cartridge problem

The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution.

To determine which print cartridge is having the problem

1.Make sure the product is on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

4.Remove the black print cartridge from the slot on the right.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

1Tri-color print cartridge

2Black print cartridge

198 Troubleshooting

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Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Use the copy features Use the scan featuresMaintain the HP All-in-One Troubleshooting ContentsTechnical information HP warranty and supportIndex Contents HP Deskjet F2200 All-in- One series Help Chapter HP All-in-One at a glance HP All-in-One overviewCopy ScanLabel Control panel buttonsControl panel buttons Light status Status light overviewUse the HP Photosmart software HP All-in-One overview Find more information Setup GuideChapter How do I? How do I? Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals Load originals and load paperChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying Papers to avoid Recommended papers for printing onlyLoad paper Additional papers to avoid when copyingLoad full-size paper Papers to avoid for all print and copy jobsTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load photo paper in the input trayRelated topics To load index cards in the input tray Load envelopesLoad other types of paper To load envelopesHP Iron-On Transfers for printing only Related topics Print from your computer Print from a software applicationTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeTo scale the document size To preview your print jobTo change the default print settings Change the default print settingsPrinting shortcuts Create printing shortcutsDelete printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Print a borderless imageTo print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiTo print in Maximum dpi mode Print on both sidesTo print on both sides Print a multiple-page document as a booklet 11 9To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterStop a print job To stop a print job from the computer Windows 2000 users Resume a print jobTo resume a print job from the control panel To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Use the copy features Make a copySet the copy paper type Press Start Copy Black or Start Copy Color Change copy speedTo make a Fast copy Make multiple copies of the same originalMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Copy a two-page black-and-white documentTo copy a two-page document from the control panel Press Start Copy BlackTo make a borderless copy of a photo from the control panel Stop copyingPress Start Copy Color To stop copyingRelated topics Scan an original Use the scan featuresScan Edit a scanned image Edit a scanned preview imageEdit a scanned document To scan to a computerTo stop scanning Stop scanningClean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report Work with print cartridgesTo print a self-test report Handle the print cartridges Replace the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Choose the right cartridge combinationMaintain the HP All-in-One Maintain the HP All-in-One Ink-backup mode output Use ink-backup modeExit ink-backup mode Use a photo print cartridgeStore the print cartridges Print cartridge storage and handlingPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remedy Remove ink from your skin and clothingTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies Hardware setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme fileSolution 1 Make sure the power cord is connected SolutionProduct will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting Minimum System Checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt To retry the USB connectionSome of the buttons are missing in the HP Solution Center Received a message that an Unknown Error has occurredRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer To clear a paper jam from the rear access door Paper jamsClear paper jams Information on paper Print cartridge troubleshootingInformation on print cartridges Resolving print cartridge problems Resolving print cartridge error messagesTo troubleshoot the print cartridges To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridgesSolution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsTo troubleshoot print quality issues Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup modeSolution 6 Clean the print cartridges Solution 2 Check the print settingsInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzlesPrintouts are faded or have dull colors For more information, seeSolution 2 Check the paper type Solution 1 Check the print settingsPrintouts seem blurry or fuzzy Solution 4 Clean the glassPrintouts have vertical streaks Solution 2 Check the resolution of the imageSolution 3 Check the rear access door Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 2 Wait while the ink dries Paper is not picked up from the input trayText edges are jagged Solution 1 Reload the envelopes in the input tray Print troubleshootingSolution 2 Load a different type of envelope Envelopes print incorrectlySolution 2 Use the appropriate media Solution 1 Print from the HP Photosmart SoftwareBorderless printing produces unexpected results Product is not respondingSolution 2 Check for a paper jam Solution 1 Wait for the product to finish other tasksSolution 3 Load more paper in the input tray Solution 4 Check for a print carriage stallSolution 5 Check the cable connections to the product Solution 6 Make sure that the product is turned onSolution 7 Restart the product Solution 9 Check the print queue for canceled jobs Solution 8 Check the print driver statusSolution 1 Restart the product and your computer Product prints meaningless charactersSolution 2 Try printing another document Nothing happens when I try to printSolution 1 Make sure that the product is turned on Solution 2 Wait for the product to finish other tasksSolution 5 Load more paper in the input tray Solution 4 Check the cable connections to the productSolution 7 Check for a print carriage stall Solution 6 Check for a paper jamMargins are not printing as expected Pages in my document came out in the wrong orderTo check your margin settings Solution 2 Make sure that the paper size setting is correctSolution 3 Check the paper guide position Text or graphics are cut off at the edge Solution 1 Check the margins in your software applicationSolution 1 Check the ink levels in the print cartridges Solution 3 Remove and reload the paper in the input trayBlank page came out while printing To preview the print layoutSolution 4 Check the print cartridges for protective tape Solution 2 Check for blank pages at the end of the documentCopy troubleshooting Solution 3 Wait for the product to finish other tasks Nothing happens when I try to copySolution 5 Check for a paper jam Solution 1 Place the original correctly on the glassParts of the original do not appear or are cut off Solution 2 Clean the scanner glass Printout is blankPrintout appears enlarged on Solution 1 Resize the image Solution 2 Check the ink levels in the print cartridgesSolution 2 Use photo paper Borderless copy has white space around the edgesSolution 1 Make sure your computer is turned on Scan troubleshootingScan fails Scan haltsSolution 5 Make sure you have sufficient computer memory Scanned image is incorrectly cropped Scanned image is blankScanned image has incorrect page layout Text format is incorrectTo adjust the brightness Text is incorrect or missingScanned image shows dotted lines instead of text Flashing lights ErrorsOn light Paper Light Product messages Solution 1 Check for a paper jam Mechanism errorDoor open Firmware revision mismatchSolution 2 Make sure the print carriage is not blocked Scan errorsMemory is full Solution 1 Uninstall and reinstall the software To refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerSolution 4 Check the status of the product Solution 3 Check the Digital Imaging MonitorCause The Digital Imaging Monitor was not running To check the status of the productTo check the power supply Solution 5 Check the power supplyTo check the USB connection Solution 6 Check the USB cable connectionTo scan using WIA Solution 7 Scan with Windows Image Acquisition WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic utility Solution 10 Install a patchSolution 11 Check the USB chipset and controller To check the USB chipset and controller Power connection Power cord and adaptor More information about using a USB hub Solution 12 Uninstall the software and reset the productTo uninstall the software and reset the product To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick the check box next to Do not show this message again To install the software Solution 1 Print a self-test reportUnable to print Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableTo verify that the product is set as the default printer Solution 4 Verify the driver configurationSolution 5 Check if the printer is paused or offline To verify the print driverTo check if the printer is paused or offline Solution 7 Restart the print spooler Solution 6 Clear the print queue manuallyTo clear the print queue manually To stop and restart the print spoolerProduct might not be correctly installed Solution 8 Check the software applicationSolution 1 Reset the product To verify the software applicationSolution 2 Check the power cord and USB cable To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File messages Error reading or writing the fileFile not found File format not supportedGeneral user messages No scan options Paper messagesOut of disk space Cannot load paper from input traySolution 2 Check the paper type and the print settings Solution 1 Replace the rear door of the productOut of paper To check the paper in the input trayTo set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollersSolution 4 Contact HP support To clean the rollersPaper jam or misfeed Power and connection messagesPaper mismatch Wrong paper widthSolution 1 Make sure the product is turned on HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdownPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Low on ink Printing in ink-backup modePrint carriage is stalled To clear the print carriage Solution 2 Clear the print carriageIf the print carriage is stuck on the right side If the print carriage is stuck on the left sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge or sensor might be defective Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlyPrint cartridges missing or not detected Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgesPrint cartridges in wrong slot Solution 2 Contact HP customer supportTroubleshooting To determine which print cartridge is having the problem Print cartridge problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting Warranty HP warranty and supportPhone support period Before you call HP customer supportAfter the phone support period Placing a callHP Korea customer support Prepare the product for shipment HP warranty and support Technical information SpecificationsEnvironmental product stewardship program Paper use Material safety data sheetsPlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Index Symbols/NumericsIndex 221 222

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