Samsung SSA-S3010/EXP manual Buzzer keeps beeping, Communication between, Software

Page 78

troubleshooting

PROBLEM

 

 

 

 

 

 

 

SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The “ACCESS DOOR ERR” message

1)

If the unit used to operate properly before, it is likely that there has been an electric shock

appears when a RF ID card is being read.

 

that damaged the internal memory and data.

 

 

 

 

 

 

Please initialize the unit as instructed in the manual.

 

 

 

 

2)

Check if the ID information has been entered correctly during its registration.

 

 

- Check if the value for RD is set correctly during the ID registration.

 

 

 

- If the RD value is set to “1”, the door opens only when READER 1 reads tthe card, and

 

 

does not open when READER 2 reads the card. If the card is presented to READER 2, the

 

 

“ACCESS DOOR ERROR” message will appear.

 

 

 

 

 

- If the RD value is set to “2”, the door opens only when READER 2 reads the card, and

 

 

does not open when READER 1 reads tthe card. If the card is presented to READER 1,

 

 

the “ACCESS DOOR ERROR” message will appear.

 

 

 

 

 

- If the RD value is set to either “0” or “3”, the door opens when either READER 1 or 2

 

 

reads the card.

 

 

 

 

 

 

 

 

 

3)

If the trouble persists after following the procedures above, contact a designated service center.

 

 

 

 

 

 

 

 

 

 

 

The buzzer keeps beeping.

1)

Check the door status. If the Door Contact sensor is connected and the Door Open

 

 

Timeout Alarm is selected, an alarm is given.

 

 

 

 

2)

Check the Door Contact sensor type: it must be NO/NC-type.

 

 

3)

Check the setup value for BZ in [10. OUTPUT T/S] under the [F5] menu.

 

 

 

This problem can occur if the time schedule code is set to value between 01 and 10 and

 

 

the present time is within the time zone of the selected schedule.

 

 

 

 

If the wrong time schedule is selected, change it to “00” (this can be set by PC software).

 

4)

Check the Tamper switch of the unit.

 

 

 

 

5)

If the trouble persists after following the procedures above, contact a designated service center.

 

 

 

 

 

 

 

 

 

 

 

The communication between the

1)

Please check the settings of the application software and the controller.

 

controller and the Host PC fails.

 

- Check if the COMM ID of the controller is registered on the application software.

 

 

- Set the different COMM ID when two or more controllers are installed.

 

 

 

- Check if the communication speed (57600bps is default) is the same as the setting on

 

 

the software.

 

 

 

 

 

 

 

 

 

 

- Make sure that the PC’s COM port is set correctly on the S/W.

 

 

2) Check the wiring for communication.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RS-232

 

 

 

 

RS-485 (Single)

 

 

 

 

Product

 

 

PC

 

 

Product

 

RS-485/232

PC

 

 

 

 

 

 

 

 

Converter

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RX

 

 

TX

 

 

RTX(-)

 

 

RTX(-)

The RS-232 cable

 

 

 

TX

 

 

RX

 

 

RTX(+)

 

 

RTX(+)

from the converter

 

 

 

GND

 

 

GND

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RS-485(Multi Drop)

 

 

 

 

 

 

Product

 

Product

 

RS-485/232

 

 

PC

 

 

 

 

 

Converter

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RTX(-)

 

RTX(-)

 

RTX(-)

 

The RS-232 cable from

 

 

 

RTX(+)

 

RTX(+)

 

RTX(+)

 

the Converter

3)It is recommended to use termination resistors of 120 Ohm between the RTX (+) and RTX (-) wires when you are using the RS-485 communication. Apply the RS-485 converter to the same resistors.

Consult a service center or an electric technician if you are not sure how to do it.

4)When a multi-drop communication doesn’t work, test the communication one by one in order from the first one.

5)If the trouble persists after following the procedures above, contact a designated service center.

78_ trouble shooting

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Contents Standalone Biometric Access Controller Please visit our websiteSafety information Safety informationImportant Safety Instructions Safety InformationThis device may not cause harmful interference, Contents Contents Voice Volume Setup Event Memory SetupWiegand Output Setup Input Type SetupFeatures Product introductionDoor Open Timeout Alarm External I/O PinsForced Door Open Alarm Duress AlarmWHAT’S Included Quick Guide CD ManualAT a Glance Front PanelLCD Rear Panel Communication status indicatorPin Connector Preliminary connector for extension LEDPIN Connector Pins Signal Cable ColorCable Color Scheme TCP/IP RJ45 Connector Cable SelectionInstalling the Wall Mount Follow the instructions below to install the wall mountConnecting the Termination Resistor and Diode Bypass Diode ConnectionEARTH-GROUNDING the Communication Cables Connection Input ConnectionOutput Connection External Reader Connection External Reader ConnectionCommunication Line Connection RS-232 Communication Port ConnectionMax m RS-485 Communication Port Connection StandaloneRS-485 Communication Port Connection Multiple Units Please follow the steps belowTCP/IP Communication Port Connection Connect all RS-485 ports of the product in parallelInitialization Initializing the system using the Initialize switchSystem Initialization in Master Mode Initializing the SystemTo Access the Master Mode Registering a Master IDTo register a master card 00/00 To register a master card along with your fingerprintTo register a master card PIN Lift PUT Your FingerName Display To register a master card PIN along with your fingerprintNot USE User Count Setup Language SetupSET DATE/TIME DATE/TIME SetupCommunication Address Setup Comm Addr SETDefault SET Baud Rate SetupFactory Defaults Baud RateReader #2 Mode Reader mode setupReader #1 Mode READER#1 Mode ID only JID+F/PP/WReader #1 KEY Input € USE If set, you can get access using the keypad inputRD#1 KEY Input not USE Reader Mode Setup Reader #2 KEY InputDual Fingerprint Mode Dual F/P Mode Jnot USE Dual F/P Mode USEAdaptive Mode not USE Jnot USE Adaptive Mode USE Mode Setup Adaptive ModeIdentification Mode Identification Jnot USETo register ID Registering ID in Quick ModeUser management To register ID along with fingerprintRegistering the ID To register the ID cardPW TA TB C RD MA MB LV FP User Management ID Registered To select PIN To register the ID card along with your fingerprintTo register the PIN number SSA-S30x1 Numeric letters in 4 ~ 8 or 10 digitsEnter PIN To Delete IDTo register the PIN number along with your fingerprint ScreenViewing the ID List ID ListTo Check the Number of Registered Fingerprints ALL ID ClearFP REG. Count To delete all registered master IDs Duress ModeDuress Mode Not USE Duress Password Enter Duress P/W Master ID CLROpen ALR Time User Management Door Open Alarm Time SetupARM/DISARM ARM/DISARM SETTo Check the Number of Events TWO MEN Operation ModeTo move to the TWO MEN Mode item To select USE or not USE, and press ENT . J not USETo Remove ALL Events To Remove the Time ScheduleExit Button Output Time setupDoor Contact Sensor Setup Exit ButtonTime Setup Auxiliary Input #1 SetupAuxiliary Input #2 Setup AUX INPUT#1Tamper Alarm Tamper Alarm Output SetupCUT OFF Output Setup CUT OFF AlarmDuress Mode Output Setup ARM/DISARM Output SetupDoor Open Timeout Setup RD1 ID OK LV1Output Setup for Level 2 IDs Accessing Reader #1 Output Setup for Level 3 IDs Accessing Reader #1Output Setup for Level 4 IDs Accessing Reader #1 Reader #1 Time Schedule Error Output Setup Reader #1 Error Output SetupReader #1 ID Error Output Setup Reader #1 Antipassback Error Output SetupOutput Setup for Level IDS Accessing Reader #2 RD2 ID OK LV2Reader #2 ID Error Output Setup Reader #2 Error Output SetupOutput Setup for Level 4 IDs Accessing Reader #2 12.RD2 ID Error13.RD2 T/S Error Time Setup Reader #2 Time Schedule Error Output SetupReader #2 Antipassback Error Output Setup 14.RD2 APB ErrorOutput Time SCHEDULE+ID Advanced setupTime Unit Setup Time Unit Unit 1SEC Unit 0.1SECAPB Mode Not USE ALL Clear Antipassback ModeTime Schedule Setup Use the 4 Buttons to specify the interval, dayHoliday Setup Code 01 Holiday Code SetupHoliday Code Code 10RD1 Mode I T/S Reader Mode Time Schedule Reader #1 Mode Time ScheduleReader #2 Mode Time Schedule RD2 Mode I T/SVoice I T/S Output Time Schedule SetupVoice Message Time Schedule T/S Code ‘00’ means no Time Schedules are to be appliedInput Time Schedule Setup Input CUT OFF Check SetupCUT OFF SET Additional features Event Memory SetupID Display Voice Volume Wiegand Output SetupVoice Volume Setup Wiegand Output not USE Not USEONE Time Read  The default setting for One Time Read is not USEONE Time Read Not USE Jnot USE Additional Features Version CheckInput Test Output TestKeypad Test Last UpdateLCD Test Press ANY KEYMemory Test RAM TESTING…Reader Test Reader Test SCANNING…Failed Communication TestFingerprint Module Version Check If the test has succeeded If the test has failedInput Type Setup Input TypeO , 0 1 N C E X D C I 1 I 2 T P 0 0 0 0 0 0 0 0 0 Other information Menu StructureMenu Structure of the F4 button Menu Structure of the F3 buttonF3 button F4 buttonMenu Structure of the F5 button F5 buttonOther Information Menu Structure of the F6 button F6 buttonMenu Structure of the F7 button Menu Structure of the F8 buttonMenu Structure of the F10 button Menu Structure of the F9 buttonF9 button F10 button Duress Alarm Default Settings Output Settings for Input Sources TTL#1 TTL#2Output Setting for Authentication Troubleshooting TroubleshootingTrouble Shooting Controller and the Host PC fails Buzzer keeps beepingCommunication between SoftwareProduct Specifications Product specificationsCorrect disposal of batteries in this product
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