Desa CRL2718P, CRL3124P, CCL3018P, CGD3924P Troubleshooting, Observed Problem Possible Cause Remedy

Page 24

24

TROUBLESHOOTING

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to

1.

Reconnect ignitor cable

spark at ODS/pilot

 

ignitor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

3.

Piezo ignitor nut is loose

 

metal or tubing. Keep ignitor cable dry

 

3.

Tighten nut holding piezo ignitor to

 

 

 

 

base panel of log set. Nut is located

 

4.

Broken ignitor cable

 

behind base panel

 

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

 

 

 

 

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply

6.ODS/pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is removed

5.Contact local propane/LP gas company

6.Clean ODS/pilot (see Cleaning and Maintenance, page 23) or replace ODS/ pilot assembly

7.Replace gas regulator

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

control knob is released

2.

Control knob not pressed in long enough

 

3.

Equipment shutoff valve not fully open

 

4.

Pilot flame not touching thermocouple,

 

 

which allows thermocouple to cool,

 

 

causing pilot flame to go out. This

 

 

problem could be caused by one or both

 

 

of the following:

 

 

A) Low gas pressure

 

 

B) Dirty or partially clogged ODS/pilot

 

5.

Thermocouple connection loose at con-

 

 

trol valve

 

6.

Thermocouple damaged

 

7.

Control valve damaged

1.Press in control knob fully

2.After ODS/pilot lights, keep control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local propane/LP gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, page 23) or replace ODS/ pilot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace pilot assembly

7.Replace control valve

For..com

107124-01E

Page 23 Page 25
Image 24
Page 23 Page 25
Contents OWNER’S Operation and Installation Manual What to do if YOU Smell GASTable of Contents Safety InformationProduct Identification Product Features AIR for Combustion and Ventilation Local CodesUnpacking Determining FRESH-AIR Flow for Heater Location Confined and Unconfined SpaceDetermining if You Have a Confined or Uncon- fined Space Ventilation AIR Ventilation Air From Inside BuildingVentilation Air From Outdoors Installation Check GAS TypeIf Using Mantel Minimum Noncombustible Material ClearancesDetermining Minimum Mantel Clearance When Using a Hood Mantel ClearancesFloor Clearances Determining Minimum Mantel ClearanceInstalling Damper Clamp Accessory for Vented Operation Installing Heater Base AssemblyInstallation Items Needed Connecting to GAS Supply Attaching Flexible Gas Hose to Heater Gas RegulatorPressure Testing Gas Supply Piping system Checking GAS ConnectionsInstalling Logs Pressure Testing Heater Gas ConnectionsDual Burner Smoky Mountain Oak Models Installing Middle Log #2 Dual Burner Premium Aged Split Oak ModelsInstalling Front Log #4 Installing Middle Log #2 CCL3930PTA Shown Dual Burner Biltmore Split Oak ModelsInstalling Crossover Log #5 CCL3930PTA Shown Installing Front Log Single Burner Seasonal Oak ModelsFor Your Safety Read Before Lighting Operating HeaterLighting Instructions Manual Lighting Procedure Variable Control OperationTo Turn OFF GAS to Appliance Shutting Off HeaterElectrode Thermocouple Inspecting Burners Thermostat Control OperationPilot Flame Pattern Burner Primary AIR HolesCleaning Maintenance Cleaning Burner Injector Holder and Pilot AIR Inlet HoleLogs Troubleshooting Observed Problem Possible Cause RemedyFor more Visit www Com Gas leak. See Warning statement Optional Positioning of Thermostat Sensing Bulb For Masonry and Factory-built Metal FireplaceReplacement Parts AccessoriesService Hints Technical ServiceSpecifications Dual Burner Biltmore Split OAK ModelsSingle Burner Seasonal OAK Models Illustrated Parts Breakdown Variable Manually-ControlledParts List CGD3930P, CCL3018P CCL3924PCGD3018PT CGD3924PT CGD3930PT Thermostatically-Controlled Smoky Mountain Oak ModelsCGD3924PT and CGD3930PT CCL3018PT Thermostatically-Controlled Biltmore Split Oak ModelKEY Part Number CCL3018PT Description QTY CCL3924PT CCL3930PTA Thermostatically-Controlled Biltmore Split Oak ModelVariable Manually-Controlled Seasonal Oak Models Seasonal Oak Models Description QTYParts Central Owners Registration Form Postage Required 107124-01E Warranty Information Keep this Warranty
Top Page Image Contents