Quadra-Fire CASTILE-PMH, CASTILE-MBK Lifetime Warranty, Castile Pellet Stove Warranty Policy

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Castile Pellet Stove

F. Warranty Policy

Lifetime Warranty

 

R

LIMITED LIFETIMEWARRANTY

The Hearth & Home Technologieslimited Lifetime Warranty guaranteesthat the following componentswill work as designed for the lifetimeof the stove or Hearth& Home Technologieswill repair or replacethem. These items includebut are not limited to steel and cast iron components,all gas burners, gas logs, combustionchambers,heat exchangersystems, stainless steel firebox components,plating, doors, glass damagedby thermal breakage,steel baffle supports,steel and ceramic baffles and manifold tubes. Labor is for the first five years.

THREE YEARWARRANTY

Our EZ Clean firepots are covered under Hearth & HomeTchnologies three-year warranty program. Labor is for 3 years.

TWO YEARWARRANTY

All electrical components such as but not limited to blowers, wiring, vacuum switches, speed controls, control boxes, thermodisc switches, igniters, pilot assembly, gas valves, thermostats and remotes are covered under Hearth & Home Technologiestwo-yearwarrantyprogram. EffectiveApril, 2005 ignitersare also coveredunder the two year warranty. Labor is for two years.

ONE YEARWARRANTY

Porcelainfinishes are warrantedagainst manufacturerdefects for one year. Labor to repair or replace these parts is covered for one year, reimbursed per our warranty service fee schedule.

CONDITIONS

This warranty is non-transferableand is made to the original retail purchaser only provided that the purchase was made throughan authorizeddealer of Hearth& Home Technologies.It must be installedand operatedat all times in accordancewith the Installationand OperatingInstructionsfurnishedwith this product,as well as any applicablelocal and nationalcodes. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.

Labor to repair or replace items covered under the limited Lifetime Warranty will be covered for the first five years per our warranty service fee reimbursementschedule. Parts covered under the limited Lifetime Warranty will be covered for the lifetimeof the applianceup to a maximumof ten (10) years after Hearth& Home Technologiesdiscontinuesthe model and two

(2)years for optional accessories. Adjustments,regular maintenance,cleaning and temporary repairs do not qualify for a service call fee and will not be covered. The replacement of consumer replaceable items and installation of upgraded component parts do not quality for a service call fee, and will not be covered.

This limited Lifetime Warranty does not extend to or include surface finish on the appliance,door gasketing,glass gasketing, glass, firebrick, pellet logs, kaowool or other ceramic insulatingmaterials. It does not cover installationor operational-related problems such as overfiring, use of corrosive driftwood, downdrafts or spillage caused by environmentalconditions, nearby trees, buildings,hilltops, mountains,inadequateventing or ventilation,excessiveoffsets, or negative air pressurescaused by mechanical systems such as furnaces, fans, clothes dryers, etc.

Any installation, construction, transportation, or other related costs or expenses arising from defective part(s), repair, replacement,etc., will not be covered by this warranty, nor will Hearth & Home Technologiesassume responsibilityfor them. Further, Hearth & Home Technologieswill not be responsiblefor any incidental,indirect,or consequentialdamages,except as results in damage to the interior or exterior of the building in which this applianceis installed. This limited Lifetime Warranty does not apply to the ventingcomponents,hearth componentsor other accessoriesused in conjunctionwith the installationof this product not manufactured by Hearth & HomeTechnologies

This warranty is void if the stove has been overfired or operated in atmospherescontaminatedby chlorine, fluorine, or other damagingchemicals,the stove is subjectedto prolongedperiodsof dampnessor condensation,or there is any damageto the stove or other componentsdue to water or weather damage which is the result of, but not limited to, improper chimney or venting installation. Hearth & Home Technologies may, at its discretion, fully discharge all obligations with respect to this warranty by either repairing or replacing the unit, or refunding the wholesale price of the defective part(s).

This limited Lifetime Warranty is effective on all appliances sold after May 1, 2002 and supersedes any and all warranties currently in existence.

Policy 250-8620 Rev H

October 11,, 2005

250-6422D

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Contents Castile Pellet Stove Location Back side of left side panel Castile Pellet StoveTable of Contents Listing and Code Approvals Thermostat Location Design, Installation & Location Fire Safety ConsiderationsGetting Started Appliance LocationFire Risk Castile Pellet Stove Tools And Supplies NeededMeasuring Standards Inspect Appliance & Components and Pre-Use Check ListAppliance Dimensions 3Dimensions and ClearancesCastile Pellet Stove Clearances to Combustibles UL and ULC Castile Pellet Stove Hearth Pad Requirements UL and ULC Exception for Horizontal InstallationsHearth Pad Requirements Chimney and Exhaust Connection Vent InformationVenting Termination Requirements See Figure Pipe Selection ChartCastile Pellet Stove Equivalent Feet of Pipe Example of 3 Elbow-Rear Vent Termination CalculatonAlcove Venting SystemsDegree Straight OutCastile Pellet Stove Through The Wall Through The Wall & Vertical Castile Pellet Stove VerticalAlternate Masonry Castile Pellet Stove MasonryMobile Home Outside Air Kit Instructions 7Appliance Set-UpCastile Pellet Stove Leg Leveling System Top Vent Adapter InstallationRear Vent and Rear Vent to Top Vent Adapter Installation Installing the Top Vent AdapterOptional TOP LOG Castile Pellet Stove Thermostat Installation Fuel Size And Material General Operating Information Operating InstructionsStarting Your First Fire Fire CharacteristicsFeed Rate Adjustment Instructions Castile Pellet Stove Before Your First FireCastile Pellet Stove Iginition Cycles Frequently Asked QuestionsSymption TroubleshootingPossible Cause Corrective Action Page Page Task Cleaning Ash Pan Frequency As needed10Maintaining & Servicing Your Appliance Types of FuelHeat Exchanger Tubes Cleaning RodsCleaning Exhaust Blower Requires No Lubrication Cleaning the Exhaust Path Frequency As neededCleaning the Hopper Cleaning Convection Blower Requires No LubricationSection Castile Pellet Stove High Ash Fuel Content MaintenanceExhaust Blower Replacement Convection Blower ReplacementThumb Screw Igniter ReplacementGlass Replacement Component Function Reference MaterialsSnap Disc #2 Thermostat Override 175tF Vacuum SwitchWiring Harness See .1 below Snap Disc #1 Convection Blower 125FCastile Pellet Stove Component Locations Description Part Number Castile Pellet Stove Exploded ViewsPart Description Beg. Manufacture Date SeptemberService Parts Castile Pellet Stove Service Parts and AccessoriesAppliances AccessoriesDate of Service Performed By Description of Service Service and Maintenance LOGCastile Pellet Stove Service and Maintenance LOG Cont’d Castile Pellet Stove Warranty Policy Lifetime WarrantyTelephone Contact Information
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