Heat & Glo LifeStyle 350TRSILP-AUF, 350TRSI-AUF Troubleshooting, IntelliFire Plus Ignition System

Page 68

15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power, transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly, or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If less than 4

 

 

volts, replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 220/240 VAC service power is “ON” to appliance.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

68

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. o • 6/12

 

Page 67 Page 69
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Contents Models 350TRSI-AUF 350TRSILP-AUF What to do if you smell gasDo Discardnot Hot glass will cause burnsModels 350TRSI-AUF, 350TRSILP-AUF Congratulations Homeowner Reference InformationSans Novida Testing ServiceSans Compliance Table of Contents User GuideAppliance Setup TroubleshootingFinishing Reference MaterialsAustralian Warranty Information Limited Lifetime WarrantyOther Rights Warranty Conditions and ExclusionsWarranty Exclusions Melbourne Perth This warranty is void ifHOW to Claim Listing and Code Approvals Your Fireplace Gas Fireplace SafetyOperating Instructions User Guide Fixed Glass Assembly Remote Controls, Wall Controls and Wall SwitchesFan Kit Clear SpaceLighting Instructions IPI Final inspection byNine Hour Safety Shutdown Feature Control Module OperationFrequently Asked Questions After Fireplace is LitMaintenance and Service Maintenance Tasks-Qualified Service Technician Gasket Seal and Glass Assembly InspectionLogs FireboxGetting Started Typical Appliance SystemDesign and Installation Considerations Tools and Supplies NeededInspect Appliance and Components Any such action may cause a fire hazardFraming and Clearances Selecting Appliance LocationClearance to heat shield Constructing the Appliance ChaseClearances Minimum Framing Dimensions Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsCombustible Mantels Termination Locations Vent Termination Minimum ClearancesMIN. Clearance in. mm ClearanceVent Information and Diagrams V1 Minimum H1 Maximum Top Vent Horizontal TerminationUSE SLP Series Components only Top Vent Horizontal Termination Two Elbows Minimum + H 2 MaximumTop Vent Horizontal Termination Three Elbows Min MaxMAX. RUN Top Vent Vertical TerminationStraight Up Vertical Flue System Flue Termination Approvals Flue System Approvals And InstallationsModel Top Vent Vertical Termination Two Elbows H1 Maximum V1 + V2 MinTop Vent Vertical Termination Three Elbows H1 + H2 V1 + V2 Minimum H1 + H2 MaximumRear Vent Horizontal Termination No Elbow One 45º ElbowUSE DVP Series Components only H1 Minimum H1 MaximumRear Vent Horizontal Termination Two Elbows H3H2V1 Minimum H1 + H2 Maximum Rear Vent Vertical Termination One Elbow Two ElbowsMinimum Maximum Minimum + H 2 + H Maximum Rear Vent Vertical Termination Three ElbowsMaximum Minimum + H 2 Maximum Vent Clearances and Framing Pipe Clearances to CombustiblesWall Penetration Framing Combustible Wall PenetrationInstall the Ceiling Firestop Pipe DVP SLPInstall Attic Insulation Shield Installing the Optional Heat-Zone-240V KitFlat Ceiling Installation Vaulted Ceiling InstallationAppliance Preparation Top VentRear Vent Cut the metal retaining band and fold the sides outInstalling the Non-combustible Board Securing and Leveling the ApplianceComponents Removal For Service Parts ReplacementAdjustments And Replacement Parts Install Trim and/or SurroundInstalling Vent Pipe DVP and SLP Pipe Attach Vent to the Firebox AssemblyAssemble Vent Sections DVP Pipe Only Assemble Pipe SectionsAssemble Vent Sections SLP Pipe Only Assemble Slip SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Support Brackets Install FirestopsFor Horizontal Terminations using the SLP-TRAP2 or DVP-TRAP2 Flue TerminationInstall Metal Roof Flashing Heat Shield Requirements for Horizontal TerminationAssemble and Install Storm Collar Install Vertical Termination CapGas Information Gas ConnectionGAS Access Wiring Requirements IntelliFire Plus Ignition System WiringOptional Accessories Requirements Optional Remote Control Receiver LocationBlower Kit Contents Installation PrecautionsFireplace Specific Information IntroductionChanging Temperature Scale Installation of Remote Control HousingAUX300CE Module Installation Fan InstallationProgramming the RC300AU to the Control Module Remote Position Learn ButtonIdle When Remote is in on Mode Standby modeDisplay Screen Function ButtonsAbout on Mode About OFF ModeAdjusting Flame Height Adjusting Fan SpeedAdjusting Thermostat Adjusting TimerSetting the Child Lock Power OutageFrequently Asked Questions/Troubleshooting Symptom Possible Cause Corrective Action741 837 FinishingFacing Material Appliance Setup Remove Fixed Glass AssemblyClean the Appliance Accessories Log Placement Instructions Log Assembly LOGS-350CE-DHeat & Glo 350TRSI-AUF, 350TRSILP-AUF 2089-980 Rev. o 6/12 Heat & Glo 350TRSI-AUF, 350TRSILP-AUF 2089-980 Rev. o 6/12 IntelliFire Plus Ignition System TroubleshootingSymptom Possible Cause Corrective Action Troubleshooting Location Inches Millimeters Appliance Dimension DiagramReference Materials Maintenance Tasks Inspect Maintenance TasksVent Components Diagrams DVP-AS2DVP-TRAP2 Mm Heat Shield 15-1/8 384 mmEffective Length Horizontal Termination CapDVP-HRC-SS DVP-HRC-ZC-SS SLP45 SLP90SLP-PIPE SLP-WSSLP-TVHW Vertical Termination CapDVP-FBHT SLP90 SL-2DVP DVP-FBHTLog Set Assembly Description Comments Part NumberService Parts Beginning Manufacturing Date July Ending Manufacturing DateService Parts List Conversion KitsContact Information
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