Heat & Glo LifeStyle 350TRSILP-AUF, 350TRSI-AUF Frequently Asked Questions/Troubleshooting

Page 62

Frequently Asked Questions/Troubleshooting

Symptom

Possible Cause

Corrective Action

 

Batteries

Verify batteries are functional and installed correctly.

 

 

 

 

Remote control is in Child

Disengage Child Lock mode.

Remote control will not transmit

Lock mode

 

 

Buttons not being pressed

Press button firmly for one to two seconds to ensure transmis-

 

firmly

sion to module.

 

Control module is not in

Ensure module switch is set to REMOTE.

 

“REMOTE” mode

 

 

 

Control module and remote

The control module will beep when it successfully receives a

Control module will not take

control are not programmed

command. If it does not beep, clear module memory and repro-

to each other

gram the remote control.

commands from remote control

Control module is un-

If the transmission indicator comes on when power button is

 

 

plugged. In case of power

pressed, verify that the control module is plugged in the fire-

 

outage, backup batteries

place junction cord located in the controls area. Also verify that

 

are depleted or missing

the batteries are installed in the battery pack.

Fan does not turn on when fireplace

Built in time delay

The fireplace must run for three minutes in order for the fan to

is started

engage.

 

Fan does not turn off when fireplace

Built in time delay

The fan will run for twelve minutes after the fireplace is turned off.

turned off

 

 

Fireplace shuts down after extended

 

The fireplace will automatically shut down after nine hours of

Built-in timer

continuous operation if it does not receive a command from

periods

 

the remote.

 

 

 

 

 

 

 

The fireplace cannot be turned off by remote if an external

 

External wired wall switch

wired switch is installed and in the ON position. Turn external

Fireplace is on but will not shut off

 

wall switch to OFF.

with the remote control

Remote control or control

At control module, turn off fireplace by sliding the ON/OFF/

 

REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is

 

module failure

 

hot. Use caution when accessing module.

 

 

 

 

 

62

Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev. o • 6/12

 

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Contents Do Discardnot Models 350TRSI-AUF 350TRSILP-AUFWhat to do if you smell gas Hot glass will cause burnsModels 350TRSI-AUF, 350TRSILP-AUF Congratulations Homeowner Reference InformationSans Novida Testing ServiceSans Compliance Table of Contents User GuideFinishing Appliance SetupTroubleshooting Reference MaterialsAustralian Warranty Information Limited Lifetime WarrantyOther Rights Warranty Conditions and ExclusionsWarranty Exclusions Melbourne Perth This warranty is void ifHOW to Claim Listing and Code Approvals Your Fireplace Gas Fireplace SafetyOperating Instructions User Guide Fan Kit Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches Clear SpaceLighting Instructions IPI Final inspection byNine Hour Safety Shutdown Feature Control Module OperationFrequently Asked Questions After Fireplace is LitMaintenance and Service Logs Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection FireboxGetting Started Typical Appliance SystemInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Any such action may cause a fire hazardFraming and Clearances Selecting Appliance LocationClearance to heat shield Constructing the Appliance ChaseClearances Minimum Framing Dimensions Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsCombustible Mantels Termination Locations Vent Termination Minimum ClearancesMIN. Clearance in. mm ClearanceVent Information and Diagrams V1 Minimum H1 Maximum Top Vent Horizontal TerminationUSE SLP Series Components only Top Vent Horizontal Termination Two Elbows Minimum + H 2 MaximumTop Vent Horizontal Termination Three Elbows Min MaxMAX. RUN Top Vent Vertical TerminationStraight Up Vertical Flue System Flue Termination Approvals Flue System Approvals And InstallationsModel Top Vent Vertical Termination Two Elbows H1 Maximum V1 + V2 MinTop Vent Vertical Termination Three Elbows H1 + H2 V1 + V2 Minimum H1 + H2 MaximumUSE DVP Series Components only Rear Vent Horizontal Termination No ElbowOne 45º Elbow H1 Minimum H1 MaximumRear Vent Horizontal Termination Two Elbows H3H2V1 Minimum H1 + H2 Maximum Rear Vent Vertical Termination One Elbow Two ElbowsMinimum Maximum Minimum + H 2 + H Maximum Rear Vent Vertical Termination Three ElbowsMaximum Minimum + H 2 Maximum Wall Penetration Framing Vent Clearances and FramingPipe Clearances to Combustibles Combustible Wall PenetrationInstall the Ceiling Firestop Pipe DVP SLPFlat Ceiling Installation Install Attic Insulation ShieldInstalling the Optional Heat-Zone-240V Kit Vaulted Ceiling InstallationAppliance Preparation Top VentRear Vent Cut the metal retaining band and fold the sides outInstalling the Non-combustible Board Securing and Leveling the ApplianceAdjustments And Replacement Parts Components Removal For ServiceParts Replacement Install Trim and/or SurroundAssemble Vent Sections DVP Pipe Only Installing Vent Pipe DVP and SLP PipeAttach Vent to the Firebox Assembly Assemble Pipe SectionsAssemble Vent Sections SLP Pipe Only Assemble Slip SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Support Brackets Install FirestopsFor Horizontal Terminations using the SLP-TRAP2 or DVP-TRAP2 Flue TerminationInstall Metal Roof Flashing Heat Shield Requirements for Horizontal TerminationAssemble and Install Storm Collar Install Vertical Termination CapGas Information Gas ConnectionGAS Access Optional Accessories Requirements Wiring RequirementsIntelliFire Plus Ignition System Wiring Optional Remote Control Receiver LocationBlower Fireplace Specific Information Kit ContentsInstallation Precautions IntroductionChanging Temperature Scale Installation of Remote Control HousingProgramming the RC300AU to the Control Module AUX300CE Module InstallationFan Installation Remote Position Learn ButtonDisplay Screen Idle When Remote is in on ModeStandby mode Function ButtonsAdjusting Flame Height About on ModeAbout OFF Mode Adjusting Fan SpeedSetting the Child Lock Adjusting ThermostatAdjusting Timer Power OutageFrequently Asked Questions/Troubleshooting Symptom Possible Cause Corrective Action741 837 FinishingFacing Material Clean the Appliance Appliance SetupRemove Fixed Glass Assembly AccessoriesLog Placement Instructions Log Assembly LOGS-350CE-DHeat & Glo 350TRSI-AUF, 350TRSILP-AUF 2089-980 Rev. o 6/12 Heat & Glo 350TRSI-AUF, 350TRSILP-AUF 2089-980 Rev. o 6/12 IntelliFire Plus Ignition System TroubleshootingSymptom Possible Cause Corrective Action Troubleshooting Location Inches Millimeters Appliance Dimension DiagramReference Materials Maintenance Tasks Inspect Maintenance TasksVent Components Diagrams DVP-AS2Effective Length DVP-TRAP2Mm Heat Shield 15-1/8 384 mm Horizontal Termination CapDVP-HRC-SS DVP-HRC-ZC-SS SLP-PIPE SLP45SLP90 SLP-WSDVP-FBHT SLP90 SL-2DVP SLP-TVHWVertical Termination Cap DVP-FBHTLog Set Assembly Description Comments Part NumberService Parts Beginning Manufacturing Date July Ending Manufacturing DateService Parts List Conversion KitsContact Information
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