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HP CQ893AB1K Troubleshooting print-quality issues 106, Troubleshooting general printer issues 128

Models: CQ893AB1K

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	The roll is loose on the spindle	105
13	Troubleshooting print-quality issues	106
	General printing advice	107
	Horizontal lines across the image (banding)	107
	Lines are too thick, too thin or missing	108
	Lines appear stepped or jagged	108
	Lines print double or in the wrong colors	109
	Lines are discontinuous	109
	Lines are blurred	110
	Line lengths are inaccurate	110
	The whole image is blurry or grainy	111
	The paper is not flat	111
	The print is scuffed or scratched	112
	Ink marks on the paper	112
	Black ink comes off when you touch the print	113
	Edges of objects are stepped or not sharp	113
	Edges of objects are darker than expected	114
	Vertical lines of different colors	114
	White spots on the print	114
	Colors are inaccurate	114
	Colors are fading	115
	The image is incomplete (clipped at the bottom)	115
	The image is clipped	115
	Some objects are missing from the printed image	116
	A PDF file is clipped or objects are missing	117
	If you still have a problem	117
14	Troubleshooting ink cartridge and printhead issues	118
	Cannot insert an ink cartridge	119
	Ink cartridge status messages	119
	Cannot insert the printhead	119
15	Troubleshooting data communication issues	120
	Communication failures between computer and printer	121
	Wired network issues	122
	Wireless network issues	123
	Web Services issues	126
	The network configuration page	126
16	Troubleshooting general printer issues	128
	The printer does not start	129
	The printer does not print	129

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HP CQ893AB1K manual Troubleshooting print-quality issues 106, Troubleshooting ink cartridge and printhead issues 118

Contents

Designjet T120 and T520 ePrinter Series Legal notices Table of contents Web-connected printing Paper handlingPrinting Practical printing examplesHandling ink cartridges and printhead AccessoriesTroubleshooting paper issues Maintaining the printerTroubleshooting data communication issues 120 Troubleshooting print-quality issues 106Troubleshooting ink cartridge and printhead issues 118 Troubleshooting general printer issues 128Front-panel error messages 132 HP Customer Care 134 Printer specifications 139Glossary 143 Index 146 Viii Introduction Use and maintenance Safety precautionsUsing this guide HP Start-Up KitGlossary TroubleshootingAccessories, support and specifications IndexPrinter’s main features Printer modelsPrinter’s main components Front view T520Rear view T520 Rear view T120Front panel Communication portsLeft and right fixed icons Home screen dynamic iconsWeb Services Printer softwareTurn the printer on and off HP Designjet ePrint & SharePrinter’s internal prints Enww Connecting the printer Choose which connection method to use Connect the printer to your networkPrinter software installation Connect a computer to the printer by network WindowsConnect a computer to the printer by USB cable Windows Select USB CablePrinter sharing considerations Uninstall the printer software WindowsConnect a computer to the printer by network Mac OS Bonjour connectionTCP/IP connection Click ContinueConnect a computer to the printer by USB cable Mac OS Uninstall the printer software Mac OS Sharing the printerSetting up the printer Introduction Automatic firmware updateTo access alert settings under Windows Turn email notifications on and offTo access alert settings under Mac OS Control access to the Embedded Web Server Set up Web ServicesSet Windows driver preferences Personalizing the printer Access the Embedded Web Server Change the language of the front-panel displayChange the language of the Embedded Web Server Change the auto-off setting Access the HP UtilityChange the sleep mode setting Change the language of the HP UtilityConfigure network settings Configure firewall settingsCreate a firewall rule Reset firewall settingsLimitations to rules, templates, and services Change the priority of firewall rulesManage ePrinter security Change your printer’s email addressPaper handling General paper-loading advice Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Unload a roll Load a single sheetLoad a single sheet Unload a single sheet Use the multi-sheet trayView information about the paper Maintain paper Change the drying timeTurn the automatic cutter on and off Form feed with or without cutting Printing Print from a computer using a printer driver Advanced print settingsSelect print quality Select paper size Use the Windows printer driverUse Windows forms Select margins options Use the Mac OS X printer driverPrint on loaded paper Rescale a printPrint a draft High-quality printing Use paper economicallyUse ink economically Color management Color management optionsPrinter emulation Printing in grayscale or black-and-white Web-connected printing Print remotely with HP Designjet ePrint & SharePrint by email Print from a smartphone or tabletEnww View and print from the HP Designjet ePrint & Share website Enww View and print from other content repositories Create your Online Print HistoryEnww Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Enww Print from Autodesk AutoCAD Enww Enww Using printer emulation T520 only Using clip contents by margins Print from Adobe PhotoshopEnww Print and scale from Microsoft Office Using PowerPoint Using Project Select File Page Setup PrintEnww Using Excel Enww Enww Handling ink cartridges and printhead About the ink cartridges Storage of anonymous usage informationCheck ink cartridge status Replace an ink cartridge About the printhead Maintaining the printer Check printer status Clean the exterior of the printerPrint Quality Diagnostic Report Take care of the printerClean the printhead Clean the printhead from the front panelCorrective actions Clean the printhead from the Embedded Web Server Clean the printhead from the HP UtilityAlign the printhead Replace the printhead Replace the printhead Enww Enww Clean the encoder strip Recalibrating the paper advance procedure Return to default calibrationRecalibrate the paper advance Firmware update Move or store the printerSoftware update Printer maintenance kitsAccessories How to order supplies and accessories Order ink suppliesOrder paper Roll paper Sheet paper Stand Introduction to the accessoriesOrder accessories SpindleTroubleshooting paper issues Paper cannot be loaded successfully Unsuccessful roll loadUnsuccessful sheet load Paper loading error messages Unsuccessful load from the multi-sheet trayPhoto paper Paper type is not in the driverTransparent or translucent film Bond and coated or technical paperBlack ink is easily removed when touched Printer printed on the wrong paper typePaper mismatch Roll has jammed Multi-sheet tray has jammed Enww Strip stays on the output tray and generates jams Prints do not fall neatly into the bin Printer displays out of paper when paper is availablePaper is cut when the print has been completed Cutter does not cut wellRoll is loose on the spindle Troubleshooting print-quality issues General printing advice Horizontal lines across the image bandingLines are too thick, too thin or missing Lines appear stepped or jaggedLines print double or in the wrong colors Lines are discontinuousLines are blurred Line lengths are inaccurateWhole image is blurry or grainy Paper is not flatPrint is scuffed or scratched Ink marks on the paperHorizontal smears on the front of coated paper Black ink comes off when you touch the print Edges of objects are stepped or not sharpInk marks on the back of the paper White spots on the print Edges of objects are darker than expectedVertical lines of different colors Colors are inaccurateColors are fading Image is incomplete clipped at the bottomImage is clipped Some objects are missing from the printed image If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge Ink cartridge status messagesCannot insert the printhead Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Wireless network issues Advanced wireless network troubleshootingWindows Mac OS Add hardware addresses to a wireless access point WAP Double-clickServices and Applications, then click ServicesWeb Services issues Network configurationNetwork configuration Troubleshooting general printer issues Printer does not start Printer does not printPrinter seems slow Cannot access the Embedded Web Server Front panel is frozenAlerts Alerts Front-panel error messages 1Text messages133 HP Customer Care Introduction HP Professional Services HP Support CenterHP Start-Up Kit HP Care Packs and Warranty Extensions HP InstallationHP Proactive Support Customer Self Repair Contact HP SupportConvenient, easy to use Telephone number Printer specifications Functional specifications HP 72 ink suppliesPhysical specifications For a list of supported glossy papers, see Order paper onEcological specifications Environmental specifications Memory specificationsPower specifications Acoustic specificationsGlossary BonjourHP RTL TCP/IP Index Order 112 Scuffed prints