The roll is loose on the spindle

105

13

Troubleshooting print-quality issues

106

 

General printing advice

107

 

Horizontal lines across the image (banding)

107

 

Lines are too thick, too thin or missing

108

 

Lines appear stepped or jagged

108

 

Lines print double or in the wrong colors

109

 

Lines are discontinuous

109

 

Lines are blurred

110

 

Line lengths are inaccurate

110

 

The whole image is blurry or grainy

111

 

The paper is not flat

111

 

The print is scuffed or scratched

112

 

Ink marks on the paper

112

 

Black ink comes off when you touch the print

113

 

Edges of objects are stepped or not sharp

113

 

Edges of objects are darker than expected

114

 

Vertical lines of different colors

114

 

White spots on the print

114

 

Colors are inaccurate

114

 

Colors are fading

115

 

The image is incomplete (clipped at the bottom)

115

 

The image is clipped

115

 

Some objects are missing from the printed image

116

 

A PDF file is clipped or objects are missing

117

 

If you still have a problem

117

14

Troubleshooting ink cartridge and printhead issues

118

 

Cannot insert an ink cartridge

119

 

Ink cartridge status messages

119

 

Cannot insert the printhead

119

15

Troubleshooting data communication issues

120

 

Communication failures between computer and printer

121

 

Wired network issues

122

 

Wireless network issues

123

 

Web Services issues

126

 

The network configuration page

126

16

Troubleshooting general printer issues

128

 

The printer does not start

129

 

The printer does not print

129

vi

ENWW

Page 6
Image 6
HP CQ893AB1K manual Troubleshooting print-quality issues 106, Troubleshooting ink cartridge and printhead issues 118