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HP CQ893AB1K manual Multi-sheet tray has jammed

Models: CQ893AB1K

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CAUTION: Do not move the paper sideways, as it could damage the printer.

4.Close the top cover.

5.Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly.

6.Reload the roll, or load a new sheet; see Paper handling on page 31.

NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see The multi-sheet tray has jammed on page 101).

The multi-sheet tray has jammed

If the paper in the multi-sheet tray has jammed, proceed as follows:

1.Remove as much paper as you can from the multi-sheet tray.

2.Push down the multi-sheet tray extensions, which will make the tray easier to handle.

ENWW	The multi-sheet tray has jammed 101

Image 109

HP CQ893AB1K manual Multi-sheet tray has jammed

Contents

Designjet T120 and T520 ePrinter Series Legal notices Table of contents Printing Paper handlingWeb-connected printing Practical printing examplesTroubleshooting paper issues AccessoriesHandling ink cartridges and printhead Maintaining the printerTroubleshooting ink cartridge and printhead issues 118 Troubleshooting print-quality issues 106Troubleshooting data communication issues 120 Troubleshooting general printer issues 128Printer specifications 139 Front-panel error messages 132 HP Customer Care 134Glossary 143 Index 146 Viii Introduction Using this guide Safety precautionsUse and maintenance HP Start-Up KitAccessories, support and specifications TroubleshootingGlossary IndexPrinter models Printer’s main featuresFront view T520 Printer’s main componentsRear view T120 Rear view T520Communication ports Front panelHome screen dynamic icons Left and right fixed iconsPrinter software Web ServicesHP Designjet ePrint & Share Turn the printer on and offPrinter’s internal prints Enww Connecting the printer Connect the printer to your network Choose which connection method to useConnect a computer to the printer by network Windows Printer software installationSelect USB Cable Connect a computer to the printer by USB cable WindowsConnect a computer to the printer by network Mac OS Uninstall the printer software WindowsPrinter sharing considerations Bonjour connectionClick Continue TCP/IP connectionConnect a computer to the printer by USB cable Mac OS Sharing the printer Uninstall the printer software Mac OSSetting up the printer To access alert settings under Windows Automatic firmware updateIntroduction Turn email notifications on and offTo access alert settings under Mac OS Set up Web Services Control access to the Embedded Web ServerSet Windows driver preferences Personalizing the printer Change the language of the front-panel display Access the Embedded Web ServerChange the language of the Embedded Web Server Change the sleep mode setting Access the HP UtilityChange the auto-off setting Change the language of the HP UtilityConfigure firewall settings Configure network settingsLimitations to rules, templates, and services Reset firewall settingsCreate a firewall rule Change the priority of firewall rulesChange your printer’s email address Manage ePrinter securityPaper handling General paper-loading advice Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Load a single sheet Unload a rollLoad a single sheet Use the multi-sheet tray Unload a single sheetView information about the paper Change the drying time Maintain paperTurn the automatic cutter on and off Form feed with or without cutting Printing Advanced print settings Print from a computer using a printer driverSelect print quality Use the Windows printer driver Select paper sizeUse Windows forms Use the Mac OS X printer driver Select margins optionsRescale a print Print on loaded paperPrint a draft Use paper economically High-quality printingUse ink economically Color management options Color managementPrinter emulation Printing in grayscale or black-and-white Print remotely with HP Designjet ePrint & Share Web-connected printingPrint from a smartphone or tablet Print by emailEnww View and print from the HP Designjet ePrint & Share website Enww Create your Online Print History View and print from other content repositoriesEnww Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Enww Print from Autodesk AutoCAD Enww Enww Using printer emulation T520 only Print from Adobe Photoshop Using clip contents by marginsEnww Print and scale from Microsoft Office Using PowerPoint Select File Page Setup Print Using ProjectEnww Using Excel Enww Enww Handling ink cartridges and printhead Storage of anonymous usage information About the ink cartridgesCheck ink cartridge status Replace an ink cartridge About the printhead Maintaining the printer Print Quality Diagnostic Report Clean the exterior of the printerCheck printer status Take care of the printerClean the printhead from the front panel Clean the printheadCorrective actions Clean the printhead from the HP Utility Clean the printhead from the Embedded Web ServerAlign the printhead Replace the printhead Replace the printhead Enww Enww Clean the encoder strip Return to default calibration Recalibrating the paper advance procedureRecalibrate the paper advance Move or store the printer Firmware updatePrinter maintenance kits Software updateAccessories Order ink supplies How to order supplies and accessoriesOrder paper Roll paper Sheet paper Order accessories Introduction to the accessoriesStand SpindleTroubleshooting paper issues Unsuccessful roll load Paper cannot be loaded successfullyUnsuccessful sheet load Unsuccessful load from the multi-sheet tray Paper loading error messagesTransparent or translucent film Paper type is not in the driverPhoto paper Bond and coated or technical paperPrinter printed on the wrong paper type Black ink is easily removed when touchedPaper mismatch Roll has jammed Multi-sheet tray has jammed Enww Strip stays on the output tray and generates jams Paper is cut when the print has been completed Printer displays out of paper when paper is availablePrints do not fall neatly into the bin Cutter does not cut wellRoll is loose on the spindle Troubleshooting print-quality issues Horizontal lines across the image banding General printing adviceLines appear stepped or jagged Lines are too thick, too thin or missingLines are discontinuous Lines print double or in the wrong colorsLine lengths are inaccurate Lines are blurredPaper is not flat Whole image is blurry or grainyInk marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Edges of objects are stepped or not sharp Black ink comes off when you touch the printInk marks on the back of the paper Vertical lines of different colors Edges of objects are darker than expectedWhite spots on the print Colors are inaccurateImage is incomplete clipped at the bottom Colors are fadingImage is clipped Some objects are missing from the printed image If you still have a problem Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert the printhead Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Advanced wireless network troubleshooting Wireless network issuesWindows Mac OS Double-clickServices and Applications, then click Services Add hardware addresses to a wireless access point WAPNetwork configuration Web Services issuesNetwork configuration Troubleshooting general printer issues Printer does not print Printer does not startPrinter seems slow Front panel is frozen Cannot access the Embedded Web ServerAlerts Alerts 1Text messages Front-panel error messages133 HP Customer Care HP Support Center Introduction HP Professional ServicesHP Start-Up Kit HP Installation HP Care Packs and Warranty ExtensionsHP Proactive Support Contact HP Support Customer Self RepairConvenient, easy to use Telephone number Printer specifications HP 72 ink supplies Functional specificationsFor a list of supported glossy papers, see Order paper on Physical specificationsPower specifications Memory specificationsEcological specifications Environmental specifications Acoustic specificationsBonjour GlossaryHP RTL TCP/IP Index Order 112 Scuffed prints