HP CQ893AB1K 18 HP Customer Care

18 HP Customer Care

●Introduction

●HP Professional Services

●HP Proactive Support

●Customer Self Repair

●Contact HP Support

134 Chapter 18 HP Customer Care

ENWW

Contents

Page Page Table of contents Paper handling Printing Web-connectedprinting Practical printing examples Handling ink cartridges and printhead Maintaining the printer Accessories Troubleshooting paper issues Troubleshooting print-qualityissues Troubleshooting ink cartridge and printhead issues Troubleshooting data communication issues Troubleshooting general printer issues Front-panelerror messages 18 HP Customer Care Printer specifications Glossary Index Page 1 Introduction Safety precautions HP Start-UpKit Using this guide Introduction Use and maintenance Troubleshooting Accessories, support and specifications Glossary Index Warnings and Cautions Printer models The printer’s main features The printer’s main components Front view (T520) Rear view (T520) Rear view (T120) Communication ports The front panel Left and right fixed icons Home screen dynamic icons Printer preferences Sleep Printer software Web Services HP Designjet ePrint & Share Print from virtually anywhere Save your files online in the cloud Turn the printer on and off The printer’s internal prints Internal prints 2 Connecting the printer Choose which connection method to use Connect the printer to your network Connect a computer to the printer by network (Windows) Connect a computer to the printer by USB cable (Windows) Printer sharing considerations Uninstall the printer software (Windows) Connect a computer to the printer by network (Mac OS X) Bonjour connection TCP/IP connection Connect a computer to the printer by USB cable (Mac OS X) Sharing the printer Uninstall the printer software (Mac OS X) 3 Setting up the printer Automatic firmware update Turn email notifications on and off Turn alerts on and off To access alert settings under Mac OS Customize Alerts Control access to the Embedded Web Server Set Windows driver preferences Set up Web Services 4 Personalizing the printer Change the language of the front-paneldisplay Access the Embedded Web Server Change the language of the Embedded Web Server Access the HP Utility Change the language of the HP Utility Change the sleep mode setting Change the auto-offsetting Change the front-paneldisplay brightness Configure network settings Configure firewall settings Creating and using firewall rules Reset network settings Manage ePrinter security Change your printer’s email address 5 Paper handling General paper-loadingadvice Load a roll onto the spindle Load a roll into the printer Page Unload a roll Load a single sheet Load single sheet Unload a single sheet Use the multi-sheettray View information about the paper Maintain paper Change the drying time Turn the automatic cutter on and off Form feed with or without cutting 6 Printing Print from a computer using a printer driver Advanced print settings Select print quality Select paper size Custom paper sizes Select margins options Print on loaded paper Rescale a print Print a draft High-qualityprinting If you have a high-resolutionimage Use paper economically Use ink economically Color management Color management options Printer emulation Printing in grayscale or black-and-white 7 Web-connectedprinting Print remotely with HP Designjet ePrint & Share Print by email Print from a smartphone or tablet Add a printer View and print from the HP Designjet ePrint & Share website Print from HP Designjet ePrint & Share using the printer’s front panel View and print from other content repositories Create your Online Print History Share files in your Online Print History HP Designjet ePrint & Share security Page 8 Practical printing examples Print from Adobe Acrobat Properties Print Quality Autorotate Print from Autodesk AutoCAD Page Margins/Layout Clip contents by margins Using printer emulation (T520 only) Using clip contents by margins Print from Adobe Photoshop Save Print and scale from Microsoft Office Using PowerPoint Using Project Close Options Paper source Printer auto select Paper Type Using Excel Printer Properties Page 9Handling ink cartridges and printhead About the ink cartridges Storage of anonymous usage information Check ink cartridge status Replace an ink cartridge About the printhead 10 Maintaining the printer Check printer status Take care of the printer Clean the exterior of the printer The Print Quality Diagnostic Report Corrective actions Clean the printhead Align the printhead Replace the printhead Next Page Page Clean the encoder strip Recalibrate the paper advance Recalibrating the paper advance procedure Return to default calibration Move or store the printer Firmware update Software update Printer maintenance kits 11 Accessories How to order supplies and accessories Order ink supplies Order paper Page Page Order accessories Introduction to the accessories Stand Spindle 12 Troubleshooting paper issues The paper cannot be loaded successfully Unsuccessful roll load Unsuccessful sheet load Unsuccessful load from the multi-sheettray Paper loading error messages The paper type is not in the driver Transparent or translucent film Photo paper Bond and coated or technical paper Black ink is easily removed when touched The printer printed on the wrong paper type Paper mismatch The roll has jammed The multi-sheettray has jammed Page A strip stays on the output tray and generates jams The printer displays out of paper when paper is available Prints do not fall neatly into the bin The sheet stays in the printer when the print has been completed The paper is cut when the print has been completed The cutter does not cut well The roll is loose on the spindle 13 Troubleshooting print-qualityissues General printing advice Horizontal lines across the image (banding) Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurate The whole image is blurry or grainy The paper is not flat The print is scuffed or scratched Ink marks on the paper Horizontal smears on the front of coated paper Ink marks on the back of the paper Black ink comes off when you touch the print Edges of objects are stepped or not sharp Edges of objects are darker than expected Vertical lines of different colors White spots on the print Colors are inaccurate Colors are fading The image is incomplete (clipped at the bottom) The image is clipped Some objects are missing from the printed image A PDF file is clipped or objects are missing If you still have a problem 14Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge Ink cartridge status messages Cannot insert the printhead 15Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Network port created does not match printer IP address (Windows) Wireless network issues Advanced wireless network troubleshooting Mac OS System Preferences Network Help Add hardware addresses to a wireless access point (WAP) Web Services issues The network configuration page Miscellaneous: Port 9100: LPD: Bonjour: SLP: 16Troubleshooting general printer issues The printer does not start The printer does not print The printer seems slow The front panel is frozen Cannot access the Embedded Web Server Alerts Driver: HP Utility: Alerts Settings Overview 17 Front-panelerror messages Page 18 HP Customer Care HP Professional Services HP Support Center HP Start-UpKit HP Care Packs and Warranty Extensions HP Installation HP Proactive Support Customer Self Repair Contact HP Support Telephone number 19 Printer specifications Functional specifications Physical specifications Memory specifications Power specifications Ecological specifications Environmental specifications Acoustic specifications Glossary HP RTL HP-GL/2 I/O ICC Ink cartridge Spindle TCP/IP USB USB device port USB host port Index O order