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CQ893AB1K manual Viii
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CQ893AB1K
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Troubleshooting
Specifications
Install
Error codes
Maintenance
Configure network settings
Connecting the printer
If you still have a problem
Reset firewall settings
Setting up the printer
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Contents
Designjet T120 and T520 ePrinter Series
Legal notices
Table of contents
Paper handling
Printing
Web-connected printing
Practical printing examples
Accessories
Troubleshooting paper issues
Handling ink cartridges and printhead
Maintaining the printer
Troubleshooting print-quality issues 106
Troubleshooting ink cartridge and printhead issues 118
Troubleshooting data communication issues 120
Troubleshooting general printer issues 128
Glossary 143 Index 146
Front-panel error messages 132 HP Customer Care 134
Printer specifications 139
Viii
Introduction
Safety precautions
Using this guide
Use and maintenance
HP Start-Up Kit
Troubleshooting
Accessories, support and specifications
Glossary
Index
Printer’s main features
Printer models
Printer’s main components
Front view T520
Rear view T520
Rear view T120
Front panel
Communication ports
Left and right fixed icons
Home screen dynamic icons
Web Services
Printer software
Turn the printer on and off
HP Designjet ePrint & Share
Printer’s internal prints
Enww
Connecting the printer
Choose which connection method to use
Connect the printer to your network
Printer software installation
Connect a computer to the printer by network Windows
Connect a computer to the printer by USB cable Windows
Select USB Cable
Uninstall the printer software Windows
Connect a computer to the printer by network Mac OS
Printer sharing considerations
Bonjour connection
TCP/IP connection
Click Continue
Connect a computer to the printer by USB cable Mac OS
Uninstall the printer software Mac OS
Sharing the printer
Setting up the printer
Automatic firmware update
To access alert settings under Windows
Introduction
Turn email notifications on and off
To access alert settings under Mac OS
Set Windows driver preferences
Control access to the Embedded Web Server
Set up Web Services
Personalizing the printer
Change the language of the Embedded Web Server
Access the Embedded Web Server
Change the language of the front-panel display
Access the HP Utility
Change the sleep mode setting
Change the auto-off setting
Change the language of the HP Utility
Configure network settings
Configure firewall settings
Reset firewall settings
Limitations to rules, templates, and services
Create a firewall rule
Change the priority of firewall rules
Manage ePrinter security
Change your printer’s email address
Paper handling
General paper-loading advice
Load a roll onto the spindle
Load a roll into the printer
Load a roll into the printer
Unload a roll
Load a single sheet
Load a single sheet
Unload a single sheet
Use the multi-sheet tray
View information about the paper
Turn the automatic cutter on and off
Maintain paper
Change the drying time
Form feed with or without cutting
Printing
Select print quality
Print from a computer using a printer driver
Advanced print settings
Use Windows forms
Select paper size
Use the Windows printer driver
Select margins options
Use the Mac OS X printer driver
Print a draft
Print on loaded paper
Rescale a print
Use ink economically
High-quality printing
Use paper economically
Printer emulation
Color management
Color management options
Printing in grayscale or black-and-white
Web-connected printing
Print remotely with HP Designjet ePrint & Share
Print by email
Print from a smartphone or tablet
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View and print from the HP Designjet ePrint & Share website
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View and print from other content repositories
Create your Online Print History
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Practical printing examples
Print from Adobe Acrobat
Print from Adobe Acrobat
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Print from Autodesk AutoCAD
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Using printer emulation T520 only
Using clip contents by margins
Print from Adobe Photoshop
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Print and scale from Microsoft Office
Using PowerPoint
Using Project
Select File Page Setup Print
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Using Excel
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Handling ink cartridges and printhead
Check ink cartridge status
About the ink cartridges
Storage of anonymous usage information
Replace an ink cartridge
About the printhead
Maintaining the printer
Clean the exterior of the printer
Print Quality Diagnostic Report
Check printer status
Take care of the printer
Corrective actions
Clean the printhead
Clean the printhead from the front panel
Align the printhead
Clean the printhead from the Embedded Web Server
Clean the printhead from the HP Utility
Replace the printhead
Replace the printhead
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Clean the encoder strip
Recalibrate the paper advance
Recalibrating the paper advance procedure
Return to default calibration
Firmware update
Move or store the printer
Software update
Printer maintenance kits
Accessories
Order paper
How to order supplies and accessories
Order ink supplies
Roll paper
Sheet paper
Introduction to the accessories
Order accessories
Stand
Spindle
Troubleshooting paper issues
Unsuccessful sheet load
Paper cannot be loaded successfully
Unsuccessful roll load
Paper loading error messages
Unsuccessful load from the multi-sheet tray
Paper type is not in the driver
Transparent or translucent film
Photo paper
Bond and coated or technical paper
Paper mismatch
Black ink is easily removed when touched
Printer printed on the wrong paper type
Roll has jammed
Multi-sheet tray has jammed
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Strip stays on the output tray and generates jams
Printer displays out of paper when paper is available
Paper is cut when the print has been completed
Prints do not fall neatly into the bin
Cutter does not cut well
Roll is loose on the spindle
Troubleshooting print-quality issues
General printing advice
Horizontal lines across the image banding
Lines are too thick, too thin or missing
Lines appear stepped or jagged
Lines print double or in the wrong colors
Lines are discontinuous
Lines are blurred
Line lengths are inaccurate
Whole image is blurry or grainy
Paper is not flat
Horizontal smears on the front of coated paper
Print is scuffed or scratched
Ink marks on the paper
Ink marks on the back of the paper
Black ink comes off when you touch the print
Edges of objects are stepped or not sharp
Edges of objects are darker than expected
Vertical lines of different colors
White spots on the print
Colors are inaccurate
Image is clipped
Colors are fading
Image is incomplete clipped at the bottom
Some objects are missing from the printed image
If you still have a problem
Troubleshooting ink cartridge and printhead issues
Cannot insert the printhead
Cannot insert an ink cartridge
Ink cartridge status messages
Troubleshooting data communication issues
Communication failures between computer and printer
Wired network issues
Windows
Wireless network issues
Advanced wireless network troubleshooting
Mac OS
Add hardware addresses to a wireless access point WAP
Double-clickServices and Applications, then click Services
Web Services issues
Network configuration
Network configuration
Troubleshooting general printer issues
Printer seems slow
Printer does not start
Printer does not print
Alerts
Cannot access the Embedded Web Server
Front panel is frozen
Alerts
Front-panel error messages
1Text messages
133
HP Customer Care
HP Start-Up Kit
Introduction HP Professional Services
HP Support Center
HP Proactive Support
HP Care Packs and Warranty Extensions
HP Installation
Convenient, easy to use
Customer Self Repair
Contact HP Support
Telephone number
Printer specifications
Functional specifications
HP 72 ink supplies
Physical specifications
For a list of supported glossy papers, see Order paper on
Memory specifications
Power specifications
Ecological specifications Environmental specifications
Acoustic specifications
Glossary
Bonjour
HP RTL
TCP/IP
Index
Order
112 Scuffed prints