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Message	Recommendation

You are printing a multipage job. Load another sheet to	Load another single sheet.
continue printing or cancel the job.

Multi-sheet tray is out of paper. Load paper in multi-sheet tray	Load paper into the multi-sheet tray.
and press OK to continue printing or cancel the job.

End of roll has been reached. It is not possible to load the roll. Load a new roll.

Missing or failed printhead.	Remove and reinsert the same printhead, or try cleaning the
	electrical connections. If necessary, insert a new printhead.
	See Replace the printhead on page 82.
	NOTE: The error message does not permit returning to the
	home screen to start the printhead replacement. Instead, press
	Show more.

Refilled or depleted cartridge detected	Check the cartridge.

Used cartridges might not have enough ink to complete	A new printhead has been inserted without a new set of ink
startup. Open ink door to replace the cartridges.	cartridges. Replace the cartridges not marked as new. See
	Replace an ink cartridge on page 76.

Wrong file format.	The file format is incorrect or not supported. The printer cannot
	process the job, which will be discarded.

Out of memory.	The printer cannot complete the job. Resend the job, selecting
	Send job as bitmap in the driver: go to the Advanced
	tab, then Document options > Printer features.

Error code	Recommendation

01.1:10	Restart the printer.

02:10	There may be a paper or carriage jam. Check and clear the paper path if necessary.

03.0:10	The battery of the real-time clock has expired; contact HP Support. See Contact HP Support
	on page 137.

08:10, 11:10, 17:10	Restart the printer.

21:10	There may be a paper or carriage jam. Check and clear the paper path if necessary.

21.1:10	Restart the printer.

41:10, 41.1:10, 42:10,	There may be a paper or carriage jam. Check and clear the paper path if necessary.
42.1:10, 45:10

51.1:10, 55:10	Restart the printer.

79:04	Restart the printer. If the problem persists, update the firmware. See Firmware update
	on page 88.

85.1:10, 85.2:10	Restart the printer.

87:10	There may be a paper or carriage jam. Check and clear the paper path if necessary. Also
	clean the carriage encoder strip; see Clean the encoder strip on page 86.

HP CQ893AB1K manual 133