If you still have a problem | HP CQ893AB1K manual

A PDF file is clipped or objects are missing

In older versions of Adobe Acrobat or Adobe Reader, large PDF files could be clipped or lose some objects when printing with the HP-GL/2 and HP RTL driver at high resolution. In order to avoid such problems, upgrade your Adobe Acrobat or Adobe Reader software to the latest version. From version 7 onwards, these problems should be solved.

If you still have a problem

If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do:

●Try using a higher print-quality option. See Printing on page 42.

●Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/T120/drivers or http://www.hp.com/go/T520/ drivers.

●Check that your printer's firmware is up to date. See Firmware update on page 88.

●Check that you have the right settings in your software application.

ENWW	A PDF file is clipped or objects are missing 117

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HP CQ893AB1K manual If you still have a problem

Contents

Designjet T120 and T520 ePrinter Series Legal notices Table of contents Printing Paper handlingWeb-connected printing Practical printing examples Troubleshooting paper issues AccessoriesHandling ink cartridges and printhead Maintaining the printer Troubleshooting ink cartridge and printhead issues 118 Troubleshooting print-quality issues 106Troubleshooting data communication issues 120 Troubleshooting general printer issues 128 Glossary 143 Index 146 Front-panel error messages 132 HP Customer Care 134Printer specifications 139 Viii Introduction Using this guide Safety precautionsUse and maintenance HP Start-Up Kit Accessories, support and specifications TroubleshootingGlossary Index Printer models Printer’s main features Front view T520 Printer’s main components Rear view T120 Rear view T520 Communication ports Front panel Home screen dynamic icons Left and right fixed icons Printer software Web Services HP Designjet ePrint & Share Turn the printer on and off Printer’s internal prints Enww Connecting the printer Connect the printer to your network Choose which connection method to use Connect a computer to the printer by network Windows Printer software installation Select USB Cable Connect a computer to the printer by USB cable Windows Connect a computer to the printer by network Mac OS Uninstall the printer software WindowsPrinter sharing considerations Bonjour connection Click Continue TCP/IP connection Connect a computer to the printer by USB cable Mac OS Sharing the printer Uninstall the printer software Mac OS Setting up the printer To access alert settings under Windows Automatic firmware updateIntroduction Turn email notifications on and off To access alert settings under Mac OS Set Windows driver preferences Control access to the Embedded Web ServerSet up Web Services Personalizing the printer Change the language of the Embedded Web Server Access the Embedded Web ServerChange the language of the front-panel display Change the sleep mode setting Access the HP UtilityChange the auto-off setting Change the language of the HP Utility Configure firewall settings Configure network settings Limitations to rules, templates, and services Reset firewall settingsCreate a firewall rule Change the priority of firewall rules Change your printer’s email address Manage ePrinter security Paper handling General paper-loading advice Load a roll onto the spindle Load a roll into the printer Load a roll into the printer Load a single sheet Unload a roll Load a single sheet Use the multi-sheet tray Unload a single sheet View information about the paper Turn the automatic cutter on and off Maintain paperChange the drying time Form feed with or without cutting Printing Select print quality Print from a computer using a printer driverAdvanced print settings Use Windows forms Select paper sizeUse the Windows printer driver Use the Mac OS X printer driver Select margins options Print a draft Print on loaded paperRescale a print Use ink economically High-quality printingUse paper economically Printer emulation Color managementColor management options Printing in grayscale or black-and-white Print remotely with HP Designjet ePrint & Share Web-connected printing Print from a smartphone or tablet Print by email Enww View and print from the HP Designjet ePrint & Share website Enww Create your Online Print History View and print from other content repositories Enww Practical printing examples Print from Adobe Acrobat Print from Adobe Acrobat Enww Print from Autodesk AutoCAD Enww Enww Using printer emulation T520 only Print from Adobe Photoshop Using clip contents by margins Enww Print and scale from Microsoft Office Using PowerPoint Select File Page Setup Print Using Project Enww Using Excel Enww Enww Handling ink cartridges and printhead Check ink cartridge status About the ink cartridgesStorage of anonymous usage information Replace an ink cartridge About the printhead Maintaining the printer Print Quality Diagnostic Report Clean the exterior of the printerCheck printer status Take care of the printer Corrective actions Clean the printheadClean the printhead from the front panel Align the printhead Clean the printhead from the Embedded Web ServerClean the printhead from the HP Utility Replace the printhead Replace the printhead Enww Enww Clean the encoder strip Recalibrate the paper advance Recalibrating the paper advance procedureReturn to default calibration Move or store the printer Firmware update Printer maintenance kits Software update Accessories Order paper How to order supplies and accessoriesOrder ink supplies Roll paper Sheet paper Order accessories Introduction to the accessoriesStand Spindle Troubleshooting paper issues Unsuccessful sheet load Paper cannot be loaded successfullyUnsuccessful roll load Unsuccessful load from the multi-sheet tray Paper loading error messages Transparent or translucent film Paper type is not in the driverPhoto paper Bond and coated or technical paper Paper mismatch Black ink is easily removed when touchedPrinter printed on the wrong paper type Roll has jammed Multi-sheet tray has jammed Enww Strip stays on the output tray and generates jams Paper is cut when the print has been completed Printer displays out of paper when paper is availablePrints do not fall neatly into the bin Cutter does not cut well Roll is loose on the spindle Troubleshooting print-quality issues Horizontal lines across the image banding General printing advice Lines appear stepped or jagged Lines are too thick, too thin or missing Lines are discontinuous Lines print double or in the wrong colors Line lengths are inaccurate Lines are blurred Paper is not flat Whole image is blurry or grainy Horizontal smears on the front of coated paper Print is scuffed or scratchedInk marks on the paper Ink marks on the back of the paper Black ink comes off when you touch the printEdges of objects are stepped or not sharp Vertical lines of different colors Edges of objects are darker than expectedWhite spots on the print Colors are inaccurate Image is clipped Colors are fadingImage is incomplete clipped at the bottom Some objects are missing from the printed image If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert the printhead Cannot insert an ink cartridgeInk cartridge status messages Troubleshooting data communication issues Communication failures between computer and printer Wired network issues Windows Wireless network issuesAdvanced wireless network troubleshooting Mac OS Double-clickServices and Applications, then click Services Add hardware addresses to a wireless access point WAP Network configuration Web Services issues Network configuration Troubleshooting general printer issues Printer seems slow Printer does not startPrinter does not print Alerts Cannot access the Embedded Web ServerFront panel is frozen Alerts 1Text messages Front-panel error messages 133 HP Customer Care HP Start-Up Kit Introduction HP Professional ServicesHP Support Center HP Proactive Support HP Care Packs and Warranty ExtensionsHP Installation Convenient, easy to use Customer Self RepairContact HP Support Telephone number Printer specifications HP 72 ink supplies Functional specifications For a list of supported glossy papers, see Order paper on Physical specifications Power specifications Memory specificationsEcological specifications Environmental specifications Acoustic specifications Bonjour Glossary HP RTL TCP/IP Index Order 112 Scuffed prints