Heatiator NDI35-SPFK, NDI30-SPFK Troubleshooting, Symptom Possible Cause Corrective Action

Page 37

Troubleshooting (continued)

Symptom

Possible Cause

Corrective Action

 

 

 

3. (Continued)

C. Valve.

Turn the valve knob to the ON position. Place the ON/

 

 

OFF switch in the ON position. Take a reading with a

 

 

millivolt meter at the thermopile terminals. The millivolt

 

 

meter should read greater than 125mV. If the reading

 

 

is acceptable, and if the burner does not come on, re-

 

 

place the gas valve.

 

 

 

 

D. Plugged burner orifi ce.

Check the burner orifi ce for stoppage. Remove stop-

 

 

page.

 

 

 

 

E. Wall switch or wires.

Check the wall switch and wires for proper connec-

 

 

tions. Place the jumper wires across the terminals at

 

 

the wall switch. If the burner comes on, replace the

 

 

wall switch. If the wall switch is OK, place the jumper

 

 

wires across the wall switch wires at the gas valve. If

 

 

the burner comes on, the wires are faulty or connec-

 

 

tions are bad.

 

 

 

4. Frequent pilot outage

A. Pilot fl ame may be too high or too low, or blow-

Clean thermocouple and adjust the pilot fl ame for

problem.

ing out (high pressure), causing pilot safety to

proper fl ame impingement. Follow lighting instructions

 

drop out.

carefully.

 

 

 

5. The pilot and main

A. No LP in tank.

Check the LP (propane) tank. Refi ll the fuel tank.

burner extinguish

 

 

B. Improper gas inlet pressure.

Natural gas should be 5-14 in. w.c. LP should be 10-

while in operation.

 

14 in. w.c. Verify pressure with manometer.

 

 

 

 

 

 

C. Inner vent pipe leaking exhaust gases back

Check venting system for damage. Replace/repair im-

 

into the system.

properly assembled pipe sections.

 

 

 

 

D. Glass installed improperly.

Check to ensure glass is installed properly. Replace

 

 

fi xed glass panel assembly.

 

 

 

 

E. Thermopile or thermocouple.

Replace pilot if necessary.

 

 

 

 

F. Improper vent cap installation.

Check for proper installation and freedom from debris

 

 

or blockage.

 

 

 

6. Glass soots.

A. Flame impingement.

Adjust the log set so that the fl ame does not exces-

 

 

sively impinge on it. Refer to log instructions.

 

 

 

 

B. Improper air shutter setting.

Refer to manual for shutter set points. Ensure that set

 

 

point is correct for appliance/gas type. If unit has ad-

 

 

justable shutter, it may be necessary to increase shut-

 

 

ter opening.

 

 

 

 

C. Debris around air shutter.

Inspect the opening at the base of the burner. NO MA-

 

 

TERIAL SHOULD BE PLACED IN THIS OPENING.

 

 

 

7. Flame burns blue

A. Insuffi cient oxygen being supplied.

Ensure that the vent cap is installed properly and free

and lifts off burner.

 

of debris. Ensure that the vent system joints are tight

 

 

and have no leaks.

 

 

Ensure that no debris has been placed at the base of,

 

 

or in the area of the air holes in the center of the base

 

 

pan beneath the burner.

 

 

Ensure that the glass is tightened properly on the unit,

 

 

particularly on top corners.

 

 

 

Heatilator • NDI30, NDI30-SP, NDI35, NDI35-SP, NDI30-SPFK, NDI35-SPFK • 2226-900 Rev. G • 4/11

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Contents What to do if you smell gas ModelsHOT Surfaces Homeowner Reference Information CongratulationsXxxxxxxx User Guide Table of ContentsLimited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Operating Instructions User Guide Gas Fireplace SafetyYour Fireplace Remote Controls, Wall Controls and Wall Switches Fixed Glass AssemblyClear Space Before Lighting FireplaceFinal inspection by Lighting Instructions IPIWhat to do if YOU Smell GAS GAS ValveLighting Instructions Standing Pilot For Your Safety Read Before Lighting Lighting InstructionsIssue Solutions Frequently Asked QuestionsAfter Appliance is Lit Maintenance Tasks-Homeowner Maintenance and ServiceGlass Cleaning Remote ControlGasket Seal and Glass Assembly Inspection Maintenance Tasks-Service TechnicianVenting LogsStanding Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Minimum Fireplace Opening Fireplace Size RequirementsTOP View Front View Side View Minimum Fireplace Size NDI35 NDI30Side View TOP View Mantel and Wall ProjectionsVent Termination Minimum Clearances Termination LocationsInstallation Preparation Connecting Vent Pipe Installing Vent Pipe and ApplianceVent Limits Venting Componentsfi replace opening Placing, Securing and Leveling the Appli- anceMasonry Installing Adaptor and Termination CapFactory Built Wood Burning Damper Flashing Kit OptionalFuel Conversion Gas InformationGas Pressure Gas ConnectionStanding Pilot Ignition System Wiring Wiring RequirementsIntelliFire Ignition System Wiring Electrical InformationRED Pilot Assembly Thermocouple ThermopileValve WHT Blower Plug 120V Existing Outlet Temperature Sensor Switch Optional Accessories RequirementsInstallation for Fan Optional Clearances to Mantels or other Combustibles above Appliance FinishingAppliance Setup Install the Log Assembly Log Set Assembly LOGS-NDI30 Models NDI30, NDI30-SPLOG #5 LOG #6LOG Log Set Installed Log Set Assembly LOGS-NDI35 Models NDI35, NDI35-SPGrate Tine Slot Air Shutter Settings Air Shutter SettingNDI30 NDI35 Symptom Possible Causes Corrective Action TroubleshootingStanding Pilot Ignition System Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Ignition System Ues to spark, and main Model Dimensions Appliance Dimension DiagramReference Materials Direct Vent Flex Liner Kits Vent Kits ComponentsContact Information
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