GE GNPR40L, GNPR48L Before you call for service…, What To Do, No soft water

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Before you call for service…

ge.com

Troubleshooting Tips

Save time and money! Review the chart on these pages first and you may not need to call for service.

NO SOFT WATERMost Common Problems:

Check the following before calling for service:

•Not enough salt—brine tank should be at least 1/3 full.

•Bypass valve in “Bypass” position—flange on knobs should be in line with pipes (see page 6).

•Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply water—from local water company, water test or call the GE Answer Center.

Salt Bridge—salt solidifies above water level so that brine water is not in contact with salt. See the Breaking a Salt Bridge section.

Problem

Possible Causes

What To Do

No soft water

Faucet or fixture where sample was

 

taken not plumbed to soft water.

 

NOTE: Be sure sample is from a faucet

 

that does not mix soft and hard water.

 

For example, a single lever kitchen faucet,

 

if the cold side is plumbed to hard water.

To conserve salt, the installer may have isolated some fixtures (outside faucets, toilets, etc.) from soft water. From the outlet of the water softening system, trace the water flow path, in house plumbing. If soft water is not directed to a faucet or fixture where wanted, consult a plumber.

No salt in the brine tank or salt bridged

Check for a salt bridge or, if the tank is empty, refill with recommended salt. Press (for 3 seconds) the REGEN button to start an immediate regeneration and restore soft water supply. See page 17, Breaking a Salt Bridge.

Transformer unplugged at wall outlet or power cable to softener not connected. Fuse blown or circuit breaker popped on circuit to electrical outlet.

Electrical outlet on a circuit that can continuously be switched off

Check for a loss of electrical power to the water softening system, due to any of these conditions and correct as needed. With the power supply restored, observe the faceplate time display and read Programming the Control section.

NOTE: The electrical outlet for the softener should be live so it cannot be accidentally switched off.

Manual bypass valve in bypass position • Be sure the flange on the bypass valve knobs are in line with the pipes.

Valve drain hose pinched, plugged, elevated too high or otherwise restricted

Any restriction in this drain hose may prevent proper operation of the nozzle and venturi and reduce or prevent brine draw during regeneration.

Injector and injector screen dirty, incorrectly assembled or damaged

This will be evident by a high level of water in the brine tank. Water level will be greater than 4when the system is in the service position.

Refer to Cleaning the Injector and Screen instructions.

With water pressure to the water softening system off, remove the injector and injector screen. Thoroughly clean and flush. Check for any damage. Reassemble to valve assembly.

If resin bed is fully exhausted, for example, after a malfunction, one regeneration cycle may not fully restore capacity

Complete “back to back” regenerations. Initiate Regeneration cycle, wait 1 minute, then press REGEN again.

See page 14.

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Contents Write the model and serial numbers here Model # Installation InstructionsSerial # Safety Precautions Important Installation Recommendations Before Beginning InstallationUnpacking and Inspection Where to Install the SoftenerOptional 3-VALVE Bypass Installation Illustration Plan HOW YOU will Install SoftenerValve Bypass System Before YOU Begin Install Bypass ValveOperation Drain Hose Connect and RUN the Valve Drain HoseBrine Tubing Connection Install Grounding Wire and ClampsRUN the Water Bypass Valve is Optional Open Water SupplyAdvance the Control Valve Purge the SystemWater Pressure Injector Part Number Connect to Electrical PowerInstall 9V Battery for Battery Backup Feature Injector SelectionSET Present Time of DAY Programming the ControlTotal Water Hardness Time of RegenerationSalt PER Regen and Capacity Example Capacity x 1,000 System Capacity InputsSounds YOU will Hear Error CodesNormal Operation Manual RegenerationSPECIFICATIONS/DIMENSIONS Sanitizing ProceduresAbout the water softener system Breaking a Salt Bridge Cleaning the Injector and ScreenGe.com However, you must keep the tank supplied with salt Care and cleaning of the water softening systemCleaning Iron Out of the Water Softening System Checking the Salt Storage Level and RefillingTaken not plumbed to soft water Before you call for service…What To Do No soft waterWater feels slippery After installationNot using any salt After water softening System was installedColored water Brown/yellow colored Water after installationSalty tasting or Brown/yellowAdvanced Programming Parameters Advanced programming and troubleshooting sectionMinimum Units Parameter Description Range Increments Required Parameters Default SettingsManual Indexing for Each Regeneration Advanced troubleshootingErrors Error Detection CodesTroubleshooting Procedures Disc open. Replace if needed Run out of soft waterBetween regenerations Screen sectionWhat To Do Refill Position Flow diagramsService Position Brine Draw PositionValve Disc Identification Backwash PositionFast Rinse Position Water meter Checking the brine draw and refill functionControl valve diagram Systems diagram General Electric Parts Catalog Parts ListWarrantor General Electric Company. Louisville, KY What Is Not CoveredProduct not accessible to provide required service For The Period We Will ReplaceOne Year GE Water Softening System Warranty. For Customers in CanadaReal Life Design Studio Schedule ServiceParts and Accessories Consumer Support GE Appliances Website