ge.com
Troubleshooting Procedures
Problem | Possible Causes | What To Do |
Capacity display stays at “9999” even though there is water usage
Total system capacity was calculated to be a value greater than 9999
•As the water usage continues, the remaining capacity will drop below 9999, then other values will be shown.
Control does not respond | Button is not active in the | • Wait for 30 seconds until lights begin to alternate. |
to REGEN button | programming mode |
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Control does not display | Transformer is unplugged | • Check connection to control and wall outlet. |
time of day | No electric power at outlet | • Repair outlet or use a working outlet. |
| Defective transformer | • Replace transformer. |
| Defective circuit board | • Replace control. |
Control does not display | Outlet operated by a switch | • Use an outlet not controlled by a switch. |
correct time of day | Power outage | • Reset time of day and replace battery. |
No water flow display | Bypass valve in “bypass” position | • Set bypass valve into “service” position. |
when water is flowing | Meter probe disconnected or not fully | • Fully insert probe into meter housing. |
(colon doesn’t blink) | connected to meter housing |
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Restricted meter turbine rotation due to foreign material in meter
•Remove bypass valve, free up turbine and flush with clean water. Turbine should spin freely. If not, refer to the Water Meter Maintenance section.
| Defective meter probe | • Replace control. |
| Defective circuit board | • Replace control. |
Control display is frozen Back to back regenerations were at REGEN TIME REMAINING requested
•Refer to Manual Regeneration section.
Control regenerates at | Power outages | • Reset time of day to correct time of day and replace battery. |
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the wrong time of day |
| Time of day set incorrectly | • Reset time of day to correct time of day. Note PM light. |
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| Time of regeneration set incorrectly | • Reset time of regeneration. Note PM light. |
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Cam gear stalled in | Motor not operating | • Replace motor assembly. |
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regeneration cycle |
| Motor runs backward | • Replace motor assembly. |
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| No electric power at outlet | • Repair outlet or use a working outlet. |
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| Broken gear | • Replace gear. |
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| Defective switch | • Replace switch. |
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| Binding of cam gear | • Remove foreign object obstruction from valve discs or cam |
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| gear. |
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| Water pressure greater than 125 psi | • Install pressure regulator to reduce pressure. |
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| during regeneration |
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| Defective circuit board | • Replace control. |
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Continuous regeneration. Defective switch | • Replace switch. |
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Cam gear does not stop |
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at the end of regeneration. |
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Control does not | Transformer unplugged | • Connect power. |
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regenerate automatically |
| No electric power at outlet | • Repair outlet or use a working outlet. |
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or when REGEN button is |
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| Defective motor | • Replace motor assembly. |
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pressed |
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| Defective switch | • Replace switch. |
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Control does not | If water flow display is not operative, | • Refer to “No water flow display when water is flowing” |
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regenerate automatically refer to “No water flow display | in this table. |
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but does regenerate when when water is flowing” in this table |
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REGEN button is pressed |
| Incorrect hardness and capacity | • Set new control values. See the Programming the Control |
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| settings | section. |
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| Defective circuit board | • Replace control. | 25 | |
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