There is interior moisture buildup
■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
■Are the doors opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.
■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”
■Was a
The doors will not close completely
■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.
■Is the ice storage bin out of position? For models with an interior ice storage bin, push the ice storage bin in all the way. If the ice storage bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice storage bin located on the freezer door, the bin should sit level. To remove the bin, press the release button on the right side of the bin and lift straight up. Replace the bin in the door making sure it is properly aligned and snapped securely into place. See “Ice Maker and Storage Bin.”
■Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Convertible Vegetable/Meat Drawer, Crisper and Covers” section for more information.
■Are the gaskets sticking? Clean gaskets according to the directions in the “Cleaning” section.
■Does the refrigerator wobble or seem unstable? Level the refrigerator. See “Door Closing.”
■Were the doors removed during product installation and not properly replaced? Remove and replace the doors according to the instructions in the “Door Removal” section, or call a qualified service technician.
The doors are difficult to open
■Are the gaskets dirty or sticky? Clean gaskets according to the directions in the “Cleaning” section.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KitchenAid® appliance.
To locate factory specified replacement parts in your area, call our Customer Interaction Center telephone number or your nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
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