KitchenAid 1865, 1875, 1855, 1860, 1850, 1867, 1870 Range Troubleshooting, Gas Troubleshooting

range Troubleshooting

This section is designed to help you save the cost of a service call. However, you may still need assistance or service. When calling for service, you will need to provide a complete description of the problem, your appliance’s complete model and serial numbers and the purchase or installation date (see Warranty). This information is needed to properly identify parts needed.

Before Calling For Service…phone our help line at: 1-800-295-8498

If your range should fail to operate, review the following list before calling for service.

Note: Most electrical clock malfunctions can be corrected by turning the power off to the range for about 5 minutes. (Clock and Control will reset itself).

Problem	check…	what To Do
Nothing will operate	• Is the power cord plugged into a live	• Plug the power cord into a live circuit
	circuit with proper voltage?	with proper voltage.
	• Has a household fuse blown or a circuit	• Replace household fuse or reset circuit
	breaker tripped?	breaker.
The oven will not operate	• Has the clock been set?	• Refer to instructions for setting the
	• Have the electronic controls been set	electronic controls starting on page 18.
	correctly?
	• Has a delayed start time been	• Wait for the start time
	programmed?	to be reached.
The electric surface elements	• Has a household fuse blown or a circuit	• Replace household fuse or reset circuit
will not operate	breaker tripped?	breaker.
	• Are the control knobs set correctly?	• Push control knobs in before turning to
		a setting.
	• Is a control knob sticking or broken?	• See Lubrication on page 20.
Cooktop control knobs will not turn	• Are you pushing in before turning?	• Push control knobs in before turning to
	• See LUBRICATION page 23.	a setting. Call factory for help.
The self-cleaning cycle	• Does the range clock show the correct	• Reset clock to show the correct time of
will not operate	time of day?	day (see page 19).
	• Has a delayed start time been	• Wait for the start time to be reached or
	programmed?	reset for immediate start.
The display will show “88.88”	• Has there been a power failure?	• Reset the clock (see page 19).
Control is “locked up” (meaning no	• There has been a power interruption.	• Reset the main power breaker to the
buttons will function)		range. Turn off for 1 minute.
“F1” or “F2” appears in the time display	• Temperature sensor in oven?	• Press CANCEL and wait for 1 minute.
		Shut power off at breaker for 15 seconds.
		If problem persists, call factory for service.
Cooking results are not what	• Is the range level?	• Level range (see Leveling Your Range
you expected	• Is the oven preheated before baking?	page 6).
	• Has the recipe been tested or is it from a	• Preheat oven when called for in recipe.
	reliable source?	• Use only tested recipes from a reliable
	• Is the pan used the type or size	source.
See page 19 for instructions on how to	recommended in a reliable cookbook?	• Refer to a reliable cookbook for
recalibrate oven temperature	• Is there proper air circulation around the	recommended pan type and size.
	pan when baking?	• Allow 1” to 2” (3.5-5 cm) of air space on
	• Does cooking utensil fit the surface	all sides of pan.
	burner being used?	• Pan should be the same size or slightly
		larger than surface element being used.
gas Troubleshooting
Problem	check…	what To Do
Ignitor doesn’t spark when knobs are	Dirt on ignitor, or defective spark module or	Clean ignitors and area between ignitor and
turned to light.	valve switch.	burner. Replace module or valve switch.
Burners spark but one does not light.	Check burner, cap, ignitor and orifice for dirt.	Clean dirt from burner, cap or orifice.
Spark occurs at ignitor when all control	Module.	Replace module.
knobs are off.	Water has been spilled on control panel.	Unplug range and let control panel dry overnight.

Caution: Do not run burners without pots in place. Excessive heat could damage clock/control above burners.

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