KitchenAid KEMI301G Requesting Assistance or Service, Our consultants provide assistance with

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Requesting Assistance or Service

Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save you the cost of a service call. If you still need help, follow these instructions.

If you need assistance or service

Call the KitchenAid Consumer Assistance Center toll free: 1-800-422-1230. Our consultants are available to assist you.

When calling:

Please know the purchase date, and the complete model and serial number of your appliance (see the “A Note to You” section). This information will help us to better respond to your request.

Our consultants provide assistance with:

•Features and specifications on our full line of appliances.

•Installation information.

•Use and maintenance procedures.

•Accessory and repair parts sales.

•Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

•Referrals to local dealers, service companies, and repair parts distributors.

KitchenAid service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the authorized KitchenAid service company in your area, you can also look in your telephone directory Yellow Pages.

If you need replacement parts

If you need to order replacement parts, we recommend that you only use factory authorized parts. These parts will fit right and work right, because they are made with the same precision used to build

every new KITCHENAID® appliance. To locate factory authorized replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest authorized service center.

For further assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances Consumer Assistance Center

c/o Correspondence Dept.

2000 North M-63

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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Contents
4452303 Use and Care GuideThank you for buying a Kitchenaid appliance On next Microwave Oven SafetyMicrowave Oven Safety Grounding Instructions Electric Oven Safety Electric Oven Safety Radio interference Testing your microwave ovenGetting to Know Your Microwave Oven How your microwave oven worksElectrical connection Testing your dinnerware or cookwareOperating safety precautions Test dinnerware or cookware before usingRemovable Turntable Support under turntable Cook Guide Label Microwave oven parts and featuresControl panel features Setting the clock Using Easy Minute Using the Minute TimerAfter cooking, open the door Cooking at high cook powerMicrowave Cooking Put food in oven and close the door Set cooking timeCook Power Name When to USE IT Cooking at different cook powersSet cook power for first cycle optional Set cook powerCooking in stages Summary of steps for setting Using Custom ReheatWhen display says TIME, touch Micro to set second cycle Set cook power for second cycle optionalAfter reheating, open the door Choose food settingPut food in oven and close door Touch Custom Reheat Enter food quantityEnter type of beverage Using Custom DefrostChoose beverage setting Enter serving temperaturePut food in oven and close door Touch Custom Defrost Custom defrost chartEnter food weight Code Food Setting Weight or QuantityAfter defrosting, open the door Weight conversion chartOunces Decimal Pound Weight Defrosting tipsSize Touch BAG Popcorn PAD Using Custom CookPopping popcorn After popping popcorn, open the doorCode Food Quantity Preparation Put food in oven and close door Touch Custom Cook Enter food size or weightFood cooked covered should be covered when kept warm Keeping food warmCategory Touch Quantity Using code padsFull Cook Touch Power Beverage Serving TemperatureFood Setting Touch Quantity Using help promptsSize of BAG Touch Cooking Guide Microwave reheating chartOther Microwave cooking chartFood Cook Power Time VegetablesCooking tips Container must be half filled Using aluminum foil containersArranging food Cooking you should not do in your microwave ovenCaring for Your Microwave Oven Cleaning Task What to USE HOW to CleanQuestions Answers Questions and AnswersIf nothing operates, check the following TroubleshootingOther possible problems and their causes Problem CauseGetting to Know Your Electric Oven Electric oven parts and featuresCelsius/Fahrenheit Using Your Electric OvenUsing the electronic oven control Display/clockStarting an operation Canceling an operationChanging audible signals Using the control lockTo end the Sabbath mode and turn off oven Setting your oven for SabbathPress Number Pads to set the temperature you want What your oven will/will not do while in the Sabbath modeStart clock Oven settingsPress Clock Set/Start Set timeBaking or Roasting Using the timerPut food in oven Roasting tips Choose baking settingSet temperature optional Preheat ovenBakeware choices Rack placement for specific foodsEnter the adjustment Using aluminum foilAdjusting oven temperature Set new offset temperaturePut food in oven How to determine the amount of adjustment neededBroiling Position rackVariable temperature broiling When broiling is done, turn off ovenBroiling guidelines Broil Choose setting PressTimed cooking To start now and stop automatically 1. Prepare ovenPress Stop Time When baking/roasting is donePress Cook Time Set cook timeOven vent To cancel timed cooking settingsBefore you start the Self-Cleaning cycle, make sure you Using the Self-Cleaning CycleBefore you start Setting the controls Before setting the controlsHow the cycle works To stop the Self-Cleaning cycle at any timePart Cleaning Method Special Instructions Cleaning ChartCaring for Your Electric Oven Broiler pan and grid Removing the oven doorTo remove Oven racksTo replace Using and replacing the oven lightsReplacing the oven light Key pads do not operate Our consultants provide assistance with Requesting Assistance or ServiceWarranty