Troubleshooting
Ice and Water
PROBLEM | POSSIBLE CAUSES | WHAT TO DO | |
No indicator lights | Freezer door is not closed. | Verify that freezer door is closed. Power is removed | |
are lit on dispenser |
| from the control when freezer door is opened. | |
control | Refrigerator is not plugged in. | Plug in refrigerator. | |
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| Fuse is blown, or circuit breaker needs to | Replace any blown fuses. | |
| be reset. | Check circuit breakers for any tripped circuits. | |
| Power outage has occurred. | Call local power company listing to report outage. | |
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| Refrigerator is in Sabbath Mode (select | See Sabbath Mode page 12. | |
| models). |
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Ice or water are | Freezer door is not closed. | Verify that freezer door is closed. Power is removed | |
not dispensed |
| from the control when freezer door is opened. | |
when pads are | Controls are in lock mode (select models). | See Dispenser Lock page 12. | |
pressed |
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Water tank is filling. | At initial use, there is an approximate one- to two- | ||
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| minute delay in dispensing while the internal water | |
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| tank is filling. | |
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| Ice maker has just been installed or a | Wait 24 hours for ice production to begin or for ice | |
| large amount of ice has been used. | maker to restock after emptied. | |
| Water filter is clogged or needs to be | Change water filter (see page 13). | |
| changed. |
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Ice maker is not | Ice maker has just been installed or a | Wait 24 hours for ice production to begin or for ice | |
producing enough | large amount of ice has been used. | maker to restock after emptied. | |
ice or ice is |
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Water pressure is too low. | Low water pressure can cause valve to leak. | ||
malformed |
| Water pressure must be between 35 to 100 pounds | |
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| per square inch to function properly. A minimum | |
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| pressure of 35 pounds per square inch is | |
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| recommended for refrigerators with water filters. | |
| Water filter is clogged or needs to be | Change water filter (see page 13). | |
| changed. |
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Ice maker is not | Ice maker arm is up. | Confirm ice maker arm is down. See Automatic Ice | |
producing ice |
| Maker page 15. | |
| Household water supply is not reaching | See Connecting the Water Supply pages 4 and 5. | |
| water valve. |
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| Copper tubing has kinks. | Turn off water supply and remove kinks. | |
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| If kinks cannot be removed, replace tubing. | |
| Water pressure is too low. | Water pressure must be between 35 to 100 pounds | |
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| per square inch to function properly. | |
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| A minimum pressure of 35 pounds per square inch is | |
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| recommended for refrigerators with water filters. | |
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| Check freezer temperature. | See Temperature Controls page 7 to adjust controls. | |
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| Freezer must be between 0° to 2° F | |
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| to produce ice. | |
| Ice bin is not installed properly. | See Ice Storage Bin page 9. | |
| Improper water valve was installed. | See Connecting the Water Supply pages 4 and 5. | |
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| pressure and may clog the line over time. The | |
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| manufacturer is not responsible for property damage | |
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| due to improper installation or water connection. | |
Water filter | Water filter needs to be replaced. | If filter is not available, replace with bypass filter. | |
indicator light is |
| See Water Filter page 13. | |
red | Filter indicator sensor needs to be reset. | See Filter Status Indicator Light page 12. | |
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| continued… |
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