Alto-Shaam 7.14ESG, 7.14es operation manual CombiTouch Error Codes

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t r o u b l e s h o o t i n g

CombiTouch ERROR CODES

This section is provided for the assistance of qualified technicians only and is not intended for use by untrained or unauthorized service personnel. If your Alto-Shaam®unit is not operating properly, check the following before calling your Authorized Alto-Shaam Service Agent:

Check the power flow to the unit. Plug in outlet?

Do not attempt to repair or service the CombiOven beyond this point. Contact Alto-Shaam for the nearest authorized service agent. repairs made by any other service agents without prior authorization by Alto-Shaam will void the warranty on the unit.

When the oven malfunctions, an error code will appear in the display.

PRESS THE START ICON TO ACKNOWLEDGE THE ERROR.

The icons that begin to flash represent operational modes that are still usable.

When the oven fault is corrected, the Combitherm will return to normal operation.

Error

Error Call Out in Display

Description of Error

Possible Cause

 

Code

 

 

 

 

 

 

 

 

 

E01

Low Water Boiler

Low water level in boiler

— Water supply is shut off.

 

 

 

 

— Low water pressure.

 

 

 

 

— Generator drain cap missing or loose.

 

 

 

 

— Generator drain pump is not sealing.

 

 

 

 

— Generator drain pump elbow leaking.

 

 

 

 

— Faulty or scaled water level probe.

 

 

 

 

— Faulty or plugged dual solenoid valve assembly.

 

 

 

 

— Wiring or connection issue.

 

 

 

 

— No output to dual solenoid from relay board.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

 

 

E02

Control Temperature High

Relay board surface

— Wiring or connection issue.

 

 

 

temperature too high

— Cooling fan on Relay board assembly is

 

 

 

 

not operating.

 

 

 

 

— Cooling Fan on display board is not operating.

 

 

 

 

— Main Cooling fan is not operating.

 

 

 

 

— Cooling Fan on motor drive is not operating.

 

 

 

 

— Unit is less than 20” from a heat producing source

 

 

 

 

on its left hand side.

 

 

 

 

 

 

E03

Fan Motor Error

Fan motor does not work

— Exhaust hood is not operating properly.

 

 

 

 

— Check LED fl ashes on the Motor Control.

 

 

 

 

See Motor Control Error Code list.

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan whel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

E04

Fan Motor 2 Error

Lower fan motor on 20•20

— Exhaust hood is not operating properly.

 

 

 

does not work

— Check LED fl ashes on the Motor Control.

 

 

 

 

See Motor Control Error Code list.

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan wheel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

E11

Convection Temperature

Excess oven temperature

Convection Mode & Combi Mode:

 

 

High

 

— Convection Oven contactor(s) stuck closed.

 

 

 

 

— N6 Oven Cavity Temperature probe defective.

 

 

 

 

— N6 Cavity Probe connection problem.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

— Wiring or connection issue.

 

 

 

 

Combi Mode Only:

 

 

 

 

— Insuffi cient water supply into oven for

 

 

 

 

steam production.

 

 

 

 

 

 

 

 

 

(Continued on next page)

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Contents PhOne 262.251.3800 800.558.8744 USA/CANADA 14es CombiTouch 14esG CombiTouch262.251.7067 800.329.8744 U.S.A. only Recipe Programming Preprogrammed Bakery Recipes Using Preprogrammed RecipesEmergency Operation Mode 42-43 Error Codes 44-48 Preprogrammed Convenience Product RecipesCombitouch control Reduced energy setting CombiTouch featuresEcosmart technology Start-up procedures Operating InstructionsMain Menu screen Control Panel Identification recipe menuUpload/download screen Settings screen Control Panel IdentificationOperating Instructions Main menu Icons Auxiliary function IconsCombitouch factory default settings ChangE the temperature scaleImportant safety precautions For operator safetySteam mode To Cook by product core TemperatureSteam mode chef operating tips High Temp SteamingPress the combination Mode icon Combination modeCheck mark key to confirm change Combination mode chef operating tips Press the convection Mode icon Convection modeTo stop cooking program at any time Convection mode chef operating tips Convection Mode can be used to roast or bakeTemperature range of 245 to 320F 120 to 160C Retherm modePress the retherm Mode icon La carte Rethermalization Retherm mode chef operating tipsPlate covers must be used for on-the-plate regeneration Key to confirm change Core temperature probe modeActual internal product temperature will appear With CombiTouch oven on, fill a pitcher of iceDelta-T core temperature cooking mode Oven Cool down feature Preheating featureGold-n-Brown feature Auxiliary functionsSelect desirED Cooking Mode and SET Mode Functions Reduced powerMulti-Shelf Timer Reduced fan speedHickory WC-2829 Load wood chipsApple WC-22543 Cherry WC-22541To Change the temperature Select convection or combination cooking modeTo activate CombiSmoke Recipe menu Program/edit recipes Main menu Cooking mode menuPreprogrammed recipes RecipeAdd a recipe Recipe programming via recipe management softwareRecipe programming via the touchscreen Edit a recipePreprogrammed bakery recipes Preprogrammed convenience product recipes Spring Rolls Combination Tater Tots CombinationPreprogrammed Fish & seafood recipes Preprogrammed Meat recipes Meat Loaf by Core Temp Combination Ham by Core Temp Delta-TLeg of Lamb by Core Temp Delta-T Pork Back Ribs Raw CombinationPreprogrammed Miscellaneous recipes Preprogrammed poultry recipes Preprogrammed vegetable recipes Parsnips Fresh Steam Green Beans Fresh SteamGreen Beans Frozen Steam Peas Frozen SteamHaccp Access Cleaning in process Cleaning mode menu Combi cleaner requirementOven too hot warning Preventative maintenance Roll-in cart/food trolley cleaning on equipped modelsCleaning and Preventive Maintenance Cleaning schedule Probe Cleaning ProceduresAutomatic steam generator flush CombiClean cleaning agentsPrecautions First aidDecalcification using scalefree On ALL modelsPress the Start icon to Acknowledge the Error Emergency operation modeSelect ONE of the available Cooking Modes Tr o u b l e s h o o t i n g CombiTouch Error Codes E15 E51 E93 CombiTouch Motor Control Error Codes
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7.14es, 7.14ESG specifications

Alto-Shaam 7.14ESG and 7.14ES are innovative cooking equipment designed to enhance kitchen efficiency and food quality. These commercial convection ovens are ideal for restaurants, catering services, and institutional kitchens, delivering versatility and reliability.

One of the standout features of the Alto-Shaam 7.14ESG and 7.14ES is the patented Halo Heat technology. This unique heating system evenly distributes heat throughout the cooking cavity, ensuring consistent cooking results. Unlike traditional ovens that rely on harsh, direct heat, Halo Heat utilizes gentle, radiant heat, which helps retain moisture while minimizing the risk of overcooking. This technology is especially beneficial for slow-roasting, baking, and other gentle cooking techniques.

Both models come equipped with a robust, user-friendly control system that allows for precise temperature adjustments, making it easy for chefs to achieve their desired cooking results. The digital display provides clear visibility of the cooking settings, ensuring that operators can monitor and adjust temperatures effortlessly.

The Alto-Shaam 7.14ESG variant adds an extra layer of versatility with its steam injection feature. This capability allows for the introduction of humidity into the cooking environment, making it ideal for baking bread, creating tender meats, and even cooking vegetables to perfection. The steam function can be easily toggled on or off, giving chefs flexibility in their cooking methods.

Another notable characteristic of these models is their compact design, which is perfect for kitchens with limited space. Despite their smaller footprint, they offer ample cooking capacity, accommodating multiple trays simultaneously. This space-saving design does not compromise performance, making them an excellent choice for high-traffic kitchens.

Durability is a hallmark of the Alto-Shaam brand. Constructed with high-quality stainless steel, both models are built to withstand the rigors of a busy kitchen environment. The easy-to-clean surfaces and removable racks further enhance their practicality, ensuring that maintenance is straightforward and efficient.

In conclusion, the Alto-Shaam 7.14ESG and 7.14ES models exemplify innovation in commercial cooking equipment. With features like Halo Heat technology, steam injection, user-friendly controls, compact design, and durable construction, these ovens are engineered to meet the demands of modern culinary professionals, setting a new standard in the industry.