Troubleshooting Poor Line Condition Errors in Fax Communication

SECTION 7. SOLVING PROBLEMS

7. ERROR CODES

Fax machines use a telephone line. The same types of problems you experience while making phone calls (such as noisy lines, crosstalk, disconnection during conversation, weak signals) also occur with faxing. Telephone callers can deal with the problems themselves (for example, by speaking a bit louder), but fax ma - chines cannot. Therefore some errors and line fails are to be expected.

When an error occurs, an error report is printed. This report includes an error code. The following table lists common error codes and a few of the possible causes. If any of these or any other error codes are persistent and the machine does not work properly, contact a service technician.

Note: When an error occurs, it does not mean that you are doing anything wrong or that your machine needs service. Only if the problem persists should you call your service representative.

	Code	Possible Cause
	0-01	Printer empty or jammed at the other end
	0-04	Faulty machine at the other end
	0-04	Poor line condition
		Poor line condition
	0-05	Poor line condition
	0-06	Incompatible or faulty terminal at the other end
	0-06	Poor line condition
		Poor line condition
		The facsimile machine that you were sending to disconnected during
	0-07	the call, either due to noisy phone lines, a paper jam or because it
	0-07	ran out of paper.
		ran out of paper.
		Resend the page.
		The machine at the other end received the page that you sent but it
		had errors on the page. You may want to resend the page in
	0-08	question.
		The other party’s memory could also be full. Contact the other party
		and ask them to make room in their memory for your message.
	0-14	Same as for code 0-06
	0-15	The other party does not have the confidential or transfer function.
	0-15	The other party’s memory may be full.
		The other party’s memory may be full.
	0-16	Same as for code 0-04
	0-20	Poor line condition
	0-21	Same as for code 0-04
	0-22	You have just received a fax message, but there were problems
	0-22	because of poor line condition. Ask the other party to resend.

	0-23	Same as for code 0-22

123

Image 133

Ricoh FAX4500L manual 123, Error Codes, Code Possible Cause

Contents

OPERATOR’S Manual Memory Optional Equipment Isdn KitPaper Feed Unit Telephone Handset Class a Important Safety Instructions Contents Other Features Using the Machine for Telephone CallsReceiving FAX Messages Transmission Settings Programming AT InstallationAdjustments Telephone Numbers and Personal Codes Communication Problems User Maintenance ProcedureDisplayed Error Messages Error Codes Appendix C. Isdn Option Type Appendix A. Paper Feed Unit Appendix B. Hard Disk Unit BAD Telephone Lines Affect FAX Communication What does a FAX Machine DO? Conventions SymbolsKeynames Displays Storing Names and Labels Storing Telephone Numbers If YOU Make a Mistake Reference Column Facsimile Feature Availability Table Advanced Features Reports Programming Group 4 Features Networking Features Limitations on Various Features Other Features Maximum Value Power Supply Power and GroundingGrounding Thunderstorms Cold Weather POWER-UPDo not use the machine near a humidifier Copy Paper Operating PrecautionsToner Cassettes General Location Important Points about Power Connection External View Component Guide Component Guide Operation Panel Display Selector Key ResolutionFunction Key Yes/No Keys Recommended Types of Document Sending a FAX MessageCorrect Size Clearly Written Do not place damaged pages into the feeder Condition Start You want to send more than 50 pages Possible Problems You want to take out the documentYou made a mistake while dialing One of the following is displayed Immediate Transmission Memory Halftone Yes ↓ 0 Press ↓ 0 Example 10 pages Memory Start Converting Immediate Transmission to Memory Transmission Redialing Automatic Redialing Using AI Redial to send a faxAI Redial Manual Receive TEL Mode Selecting the Reception ModeReceiving FAX Messages Substitute Reception Auto Receive FAX ModeConfidential Reception Memory Card or Hard Disk Required Function 5 Making a Telephone Call Using On Hook Dial Using the Machine for Telephone CallsUsing the Handset Press On Hook Dial Answering the Telephone If the telephone rings just once Possible ProblemIf the telephone rings continuously To Talk After Sending a Fax Broadcasting Transmission Keystroke Programs Storing a Program Labeling a Program Function 3 Polling Reception Using a Program TransmissionErasing a Program Function 3 Options Confidential ID Override Confidential Transmission6 7 Yes Function 1 Polling Transmission Free PollingYes Secured Polling Stored ID Override Options Options for Polling Transmission # 0 1 Yes Transfer Request# * 1 0 Yes # * * 0 1 Yes Speed Dial/Tel Directory Telephone Directory Direct Fax Number Entry Secure Transmission Polling Reception Function 1 ReceptionExample 2 5 6 7 Yes Authorized Reception Function 6 0 2 2 2 Function 6 0 2 2 2 2 7 4 Yes Night Timer Example Forwarding Memory Card or Hard Disk Required Yes FunctionFunction 6 0 2 2 2 2 7 Forwarding Select Advanced Features Editing the Forwarding Feature Function 6 0 2 2 2 2 7 Print List To Cancel Forwarding Select CST Select Copies of incoming faxes will be col- lated Copying Other Features Function 2 File Management Erasing a File from Memory Pears. Then press Yes Printing a File Code Function User Function Keys Function Programs Storing a Function Program Yes Function Using a Function ProgramDeleting a Function Program Function 3 Yes No Function Tonal Signals Restricted Access On Hook Dial or Handset ModeChain Dialing Other Counters Function 6 0 2 2 2 2 9 On the screen using − Start Length ReductionCommunication Result Display Function 4 1 → Label Insertion Ordering Toner Language Selection Function 6 0 2 2 2 2 9 Programming AT Installation Country Code Function 6 0 2 2 2 2 6 Yes Date and Time Function 6 0 2 2 2 2 9 Yes Function 1-5. Area Code Prefix Telephone Number Function 6 0 2 2 2 2 6 1 ↓Function Yes 2 2 2 Yes Function ID Code Next Transfer Station Group 4 Kit required Function 2 2 2Yes 2 2 Example 6 7 5 RTI TTI Yes Function Telephone Line Type CSI On/Off Switches Function 6 0 2 2 2 2 8 Settings Finish Yes Function User Parameter Settings Function 6 0 2 2 2 2 9 Switch 01 Printing of various items on received messages Switch 00 Home position settingsSwitch 02 Automatic printing of reports Switch 04 Various Switch 03 Automatic printing of reportsSwitch 05 Various Economy Transmission Time Function 6 0 2 2 2 2 7 Volume Adjustments Function 6 0 2 2 2 2 9 Adjustments Programming Quick Dial Telephone Numbers and Personal CodesProgramming a New Quick Dial Function 3 Editing a Quick Dial Key Erasing a Quick Dial Key 01144715551234 → Start Clear L Yes Editing a Speed Dial Function 3 Erasing a Speed Dial Code Function 3 Programming Groups Speed Dial Storing Numbers in a Group Function Storing a Label for this Group Checking Which Numbers are Already in the Group Storing a Group Transfer Station Erasing the Group Storing a Personal Code Function 6 0 2 2 2 2 7 Personal Codes If you do not wish to store an ID No Go to step Example 5 4 7 Editing or Erasing a Personal Code Function 6 0 2 2 2 2 7 Automatically Printed Reports Automatically Printed Settings Reports ON/OFFTable of the Reports Example 2. TCR Report Formats Example 1. Error Report Rptrx Mode Column Footnote on the Reports Results ColumnCode Message Explanation USER-INITIATED Reports Replacing Paper Looking After the Machine Replacing the Toner Cassette Looking After the Machine Replacing the Marker Changing the Paper Size of the Cassette 100Upper Cassette 101 Lower Cassettes 102 User Maintenance Table User Maintenance ProcedureArea What to Use Possible Problems if Not Maintained 103 104 User Maintenance Procedure Scanner 105 106 107 Main Body 108 109 110 111 112 Lower Paper Feed Units If one or more are installed 113 Check the Indicators and Display PanelDocument Jams Document type Setting AdjustmentProblem Setting 114 Copy Jams 115Cassette Entrance Inside the Machine 116 Copy Feed-out Area 117 118 Communication ProblemsLower Cassette Entrance 119 SymptomOperating Difficulties Required Action 120 Symptom Required Action Document Misfeed 121Cause Required Action 122 Displayed Error Messages 123 Error CodesCode Possible Cause 124 125 Appendix A. Paper Feed Unit MaintenanceOperation Appendix B. Hard Disk Unit Precautions Specifications Introduction Appendix C. Isdn Option TypeBatch Transmission Dialing and Storing Telephone Numbers Introduction 7005611234 Transmission Procedure Storing a Telephone Number Either Program another Quick Dial go to step Finish Function Check Interface Troubleshooting Call Progress Signals CPS Index Page RTI TTI Certification Label USA Official Notice to Users Function List Quick Reference Function Function List Marker Supplies