5. Troubleshooting
Cooktop ignition or cooktop burners faulty
Is the power on?
Are the sparker (ignition electrode) or burner holes blocked by debris?
Are the burner heads correctly located? See the section entitled ‘Cleaning’.
Remember that each cooktop burner has a special safety device that stops the flow of gas if the flame goes out. When lighting a cooktop burner the safety device has to be overridden by holding in the control knob so that the gas can flow. This allows the flame sensor to heat up and operate the safety device. Keep holding the knob pressed in to let the gas through to the burner for few seconds. The igniter should spark and light the gas.
If, when you let go of the control knob, the burner goes out, the safety device has not held in. Turn the control to the off position and wait one minute, then try again this time holding in the control knob for slightly longer.
Cooktop burners will not light
If only one or all the cooktop burners will not light, make sure that the parts have been replaced correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.
Do the burners spark when you push in the control knob? If not check the power is on.
Steam is coming from the oven
When cooking foods with a high water content (e.g. oven fries) there may be some steam visible at the rear grille. Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.
An oven fan is noisy
The sound of the oven fan may change as the oven heats up – this is perfectly normal.
What cleaning materials are recommended for the range?
See the ‘Cleaning’ section for a full list of recommended cleaning materials.
We do not recommend corrosive or caustic cleaners as these may damage your range.
The knobs get hot when I use the oven, can I avoid this?
Yes, this is caused by heat rising from the oven, and heating them up. Do not leave the oven door open.
If there is an installation problem and I don’t get my original installer to come back to fix it who pays?
You do. Service organizations will charge for their service if they are correcting work carried out by your original installer. It is in your interest to track down your original installer.
Power failure
In the event of a failure in the electrical supply, remember to reset the clock to ensure that the timed oven continues to operate.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven. Check that you are using the recommended temperatures and rack positions. See the oven cooking guide section of the instructions. The oven control settings and cooking times are intended to be used only as a guide. Individual tastes may require the temperature to be altered either way, to get the results you want. Try cooking at a higher temperature setting.
The oven is not cooking evenly
If you are cooking a large item, be prepared to turn it round during cooking.
If two racks are used, check that space has been left for the heat to circulate. When a baking sheet is put into the oven, make sure it is placed centrally on the rack.
Check that the door seal is not damaged.
A dish of water when placed on the rack should be the same depth all over. (For example, if it is deeper at the back, then the back of the range should be raised up or the front lowered).
If the range is not level arrange for your supplier to level it for you.
Oven not coming on
Is the power on? Is the clock illuminated?
If not there may be something wrong with the power supply. Is the range supply on at the circuit breaker?
Have you set a cooking function?
The timed oven is not coming on when turned on manually
Is the power on? Is the clock illuminated?
If not, there may be something wrong with the power supply. Is the range supply on at the circuit breaker?
Has the time of day been set?
Is the key symbol (F) showing in the display to signify that the oven is locked? See the ‘Clock’ section of the instructions for more information on the key lock feature.
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