Troubleshooting

Problem	Possible Causes	Solution

Low heat / Low flame when	For propane - improper lighting	Ensure lighting procedure is followed carefully.
valve turned to high.	procedure.	All gas grill valves must be in the off position
		when the tank valve is turned on. Turn tank on
		slowly to allow pressure to equalize. See lighting
		instructions.
	For natural gas - undersized supply	Pipe must be sized according to installation
	line.	code.
	For both gases - improper preheating.	Preheat grill with both main burners on high for
		10 to 15 minutes.

Excessive flare-ups/uneven	Sear plates installed incorrectly.	Ensure sear plates are installed with the holes
heat.		towards the front and the slots on the bottom.
		See assembly instructions.
	Improper preheating.	Preheat grill with both main burners on high for
		10 to 15 minutes.
	Excessive grease and ash build on sear	Clean sear plates and drip pan regularly. Do not
	plates and in drip pan.	line pan with aluminum foil. Refer to cleaning
		instructions.

Burners burn with yellow	Possible spider web or other debris, or	Thoroughly clean burner by removing. See
flame, accompanied by the	improper air shutter adjustment.	general maintenance instructions. Open air
smell of gas.		shutter slightly according to combustion air
		adjustment instructions. (This must be done by
		a qualified gas installer.)

Flames lift away from burner,	Improper air shutter adjustment.	Close air shutter slightly according to
accompanied by the smell of		combustion air adjustment instructions. (This
gas, and possibly difficulties		must be done by a qualified gas installer.)
in lighting.

Burner will not light with the	Dead battery / or installed incorrectly.	Replace with heavy duty battery.
igniter, but will light with a
match.
	Loose electrode wire or switch	Check that electrode wire is firmly pushed onto
	terminal wires.	the terminal on the back of the igniter. Check
		that the lead wires from the module to the
		ignition switch (if equipped) are firmly pushed
		onto their respective terminals.
	Wrong replacement igniter.	One spark systems must use a one spark igniter.
	Improper gap at electrode tip.	Ensure that the collector box is tight and the gap
		between the electrode end and the collector
		box is between 1/8” - 3/16” (3mm-5mm). The
		gap can be adjusted by bending the box in or
		out.
	Lifting flames on burner.	Close air shutter slightly - see previous problem.

Humming regulator.	Normal occurrence on hot days.	This is not a defect. It is caused by internal
		vibrations in the regulator and does not affect
		the performance or safety of the gas grill.
		Humming regulators will not be replaced.

Burners will not cross light	Plugged ports along back of burner.	Clean burner ports. See burner maintenance
each other.		instructions.

“Paint” appears to be peeling	Grease build-up on inside surfaces.	This is not a defect. The finish on the lid and
inside lid or hood.		hood is porcelain, and will not peel. The peeling
		is caused by hardened grease, which dries into
		paint-like shards, that flake off. Regular cleaning
		will prevent this. See cleaning instructions.

Troubleshooting

Problem

Possible Causes

Solution