EMC P/N 300-002-867 manual Application Monitored by One Check I l S e r v e r D o w n

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Explanation of Fault Analysis

Global

Console

Operator Monitoring Role

Service Assurance

Manager

(Global Manager)

Topology

and

Events

Topology

and

Events

Availability

Manager

Ping and SNMP Checks

				SAM Adapter
				Platform
						System
	System
	System
	Topology					Topology
	and					and
	Unresponsive					Unresponsive
	Unresponsive					Unresponsive
	Events					Events

SMTPService

host1.example.com

Application

Connectivity Monitor

TCP Check

Figure 1: Application Monitored by One Check

M a i l S e r v e r D o w n

A Down problem indicates that the host the application is running on is responding but the application is not available.

To diagnose Down in this scenario, ACM observes that the TCP checks sent to SMTPService time out, resulting in a TimedOutSymptom event. A TimedOutSymtpom event occurs when ACM does not receive a response to a TCP check.

4	EMC Smarts Application Connectivity Manager User’s Guide

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Contents Application Connectivity Monitor USER’S GuideLast Update 8/1/05 Contents Contents IndexPrerequisites PrefaceIntended Audience Document OrganizationDocumentation Conventions Documentation ConventionsPreface Additional Resources Application Connectivity Monitor Installation DirectoryCommand Line Programs Application Connectivity Monitor ProductsDo cume nt at io n EMC PowerlinkTechnical Support C S m a r t s D o c u m e n t a t i o nTe c h n i c a l S u p p o r t Preface Explanation of Fault Analysis Topology Created by ACMW n Faults Diagnosed by ACMExplanation of Fault Analysis L f u n c t i o nAnalysis Scenarios Single Application and Single TCP CheckApplication Monitored by One Check I l S e r v e r D o w n A l y s i s S c e n a r i o s S t U n r e s p o n s i v e I l S e r v e r D e g r a d e dNotification Properties Of Degraded Problem Single Application and Two TCP ChecksA l y s i s S c e n a r i o s Application Monitored by Two Checks B S e r v e r D o w nNotifications Properties Of Malfunction Problem Two Applications on a Single System B S e r v e r D e g r a d e dSMTPService HTTPService Host2.example.com Notification Properties Of Down Problem B S e r v e r D e g r a d e d Impact Analysis with Business Impact Manager Host Unresponsive Affects ApplicationsExplanation of Fault Analysis DNSServer Down Propagates to Business Elements Explanation of Fault Analysis About Notifications Viewing Analysis Results and Application TopologyAnalysis Results Displayed as Notifications Viewing the Properties of a Notification Viewing Analysis Results and Application TopologyP T e r m i n o l o g y Viewing Application Topology in MapsOpening an Applications Map Topology Elements Displayed in an Application Map Applications Hosted By SystemIndex Index