EMC P/N 300-002-867 manual SMTPService HTTPService Host2.example.com

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Explanation of Fault Analysis

Topology

and

Events

Availability

Manager

Global

Console

Operator Monitoring Role

Service Assurance

Manager

(Global Manager)

				SAM Adapter
				Platform
						System
	System
	System
	Topology					Topology
	and					and
	Unresponsive					Unresponsive
	Unresponsive					Unresponsive
	Events					Events

Topology

and

Events

Application

Connectivity Monitor

Ping and SNMP Checks

TCPTCP

CheckCheck

SMTPService

HTTPService

host2.example.com

Figure 5: Two Applications Hosted By A Single System

M a i l S e r v e r D o w n

A Down problem indicates that the application is not responding to connectivity polls from Application Connectivity Monitor.

To diagnose Mail Server Down in this scenario, Application Connectivity Monitor observes that the TCP checks sent to SMTPService time out, resulting in TimedOutSymptom events.

10	EMC Smarts Application Connectivity Manager User’s Guide

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Contents Application Connectivity Monitor USER’S GuideLast Update 8/1/05 Contents Contents IndexPreface Intended AudiencePrerequisites Document OrganizationDocumentation Conventions Documentation ConventionsPreface Application Connectivity Monitor Installation Directory Command Line ProgramsAdditional Resources Application Connectivity Monitor ProductsEMC Powerlink Technical SupportDo cume nt at io n C S m a r t s D o c u m e n t a t i o nTe c h n i c a l S u p p o r t Preface Explanation of Fault Analysis Topology Created by ACMFaults Diagnosed by ACM Explanation of Fault AnalysisW n L f u n c t i o nAnalysis Scenarios Single Application and Single TCP CheckApplication Monitored by One Check I l S e r v e r D o w n A l y s i s S c e n a r i o s S t U n r e s p o n s i v e I l S e r v e r D e g r a d e dNotification Properties Of Degraded Problem Single Application and Two TCP ChecksA l y s i s S c e n a r i o s Application Monitored by Two Checks B S e r v e r D o w nNotifications Properties Of Malfunction Problem Two Applications on a Single System B S e r v e r D e g r a d e dSMTPService HTTPService Host2.example.com Notification Properties Of Down Problem B S e r v e r D e g r a d e d Impact Analysis with Business Impact Manager Host Unresponsive Affects ApplicationsExplanation of Fault Analysis DNSServer Down Propagates to Business Elements Explanation of Fault Analysis About Notifications Viewing Analysis Results and Application TopologyAnalysis Results Displayed as Notifications Viewing the Properties of a Notification Viewing Analysis Results and Application TopologyP T e r m i n o l o g y Viewing Application Topology in MapsOpening an Applications Map Topology Elements Displayed in an Application Map Applications Hosted By SystemIndex Index