EMC P/N 300-002-867 manual Technical Support, Do cume nt at io n, EMC Powerlink

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Preface

Do cume nt at io n

Readers of this document may find other documentation (also available in the BASEDIR/smarts/doc/pdf directory) helpful.

E M C S m a r t s D o c u m e n t a t i o n

The following documents are product independent and thus relevant to users of all EMC Smarts products:

•EMC Smarts System Administration Guide

•EMC Smarts ASL Reference Guide

•EMC Smarts Perl Reference Guide

A p p l i c a t i o n C o n n e c t i v i t y M o n i t o r D o c u m e n t a t i o n

The following documents are relevant to users of Application Connectivity

Monitor:

•EMC Smarts Application Connectivity Monitor Release Notes

•EMC Smarts Application Connectivity Monitor Installation Guide

•EMC Smarts Application Connectivity Monitor Configuration Guide

•EMC Smarts Application Connectivity Monitor User’s Guide

Technical Support

For questions about technical support, call your local sales office or service provider. For service, call one of the following numbers:

United States: 800.782.4362 (SVC.4EMC)

Canada: 800.543.4782 (543.4SVC)

Worldwide: 508.497.7901

EMC Powerlink

EMC Powerlink is the EMC Corporation’s secure extranet for customers and partners. Powerlink is an essential tool for obtaining web-based support from the EMC Corporation. Powerlink can be used to submit service or information requests (tickets) and monitor their progress, to review the knowledgebase for known problems and solutions, and to download patches and SmartPacks.

viii	EMC Smarts Application Connectivity Manager User’s Guide

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Contents Application Connectivity Monitor USER’S GuideLast Update 8/1/05 Contents Contents IndexPreface Intended AudiencePrerequisites Document OrganizationDocumentation Conventions Documentation ConventionsPreface Application Connectivity Monitor Installation Directory Command Line ProgramsAdditional Resources Application Connectivity Monitor ProductsEMC Powerlink Technical SupportDo cume nt at io n C S m a r t s D o c u m e n t a t i o nTe c h n i c a l S u p p o r t Preface Explanation of Fault Analysis Topology Created by ACMFaults Diagnosed by ACM Explanation of Fault AnalysisW n L f u n c t i o nAnalysis Scenarios Single Application and Single TCP CheckApplication Monitored by One Check I l S e r v e r D o w n A l y s i s S c e n a r i o s S t U n r e s p o n s i v e I l S e r v e r D e g r a d e dNotification Properties Of Degraded Problem Single Application and Two TCP ChecksA l y s i s S c e n a r i o s Application Monitored by Two Checks B S e r v e r D o w nNotifications Properties Of Malfunction Problem Two Applications on a Single System B S e r v e r D e g r a d e dSMTPService HTTPService Host2.example.com Notification Properties Of Down Problem B S e r v e r D e g r a d e d Impact Analysis with Business Impact Manager Host Unresponsive Affects ApplicationsExplanation of Fault Analysis DNSServer Down Propagates to Business Elements Explanation of Fault Analysis About Notifications Viewing Analysis Results and Application TopologyAnalysis Results Displayed as Notifications Viewing the Properties of a Notification Viewing Analysis Results and Application TopologyP T e r m i n o l o g y Viewing Application Topology in MapsOpening an Applications Map Topology Elements Displayed in an Application Map Applications Hosted By SystemIndex Index