Sonance C4630 SE instruction manual Troubleshooting, Problem Solution

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	C4630 SE HOME AUDIO SYSTEM
TROUBLESHOOTING
KEYPADS
Problem	Solution
Keypad does not backlight	a) Make sure backlight jumper is in place.
	b) Make sure 14-pin ribbon connector is properly connected between Main and
	Numeric Keypad (see page 21).

Keypad backlight is too bright	Confirm proper Keypad Backlight Jumper position (see page 20).

IR receiver installed in Keypad	a) Eliminate interference from light sources, (sunlight, halogen, fluorescent, etc.)
does not work	that may be interfering with or locking-up the IR receiver.
	b) Move Keypad away from source of interference.
	c) Remove the IR receiver from the keypad and mount it in a different location.

POWER
Problem	Solution
System will not power up	a) Confirm that the AC ON LED is illuminated. If it isn’t, make sure that the power cord is
	firmly plugged-into the C4630 SE’s POWER CONNECTOR and into a live AC outlet.
	b) Keypad button is stuck under bezel, causing continuous IR code transmission.

Keypads 4 – 6 will not power up	Switch the ZONE 4 – 6 KEYPAD POWER switch on the C4630 SE rear panel to the
	INTERNAL position.

Source components plugged into switched outlets do not turn ON when the system is turned ON

POWER switches on components must be in ON or STANDBY position.

C4630 SE locks-up (zones will not turn ON or OFF) or acts erratically

Eliminate AC power line noise by connecting C4630 SE AC cord to a power conditioner.

AUDIO
Problem	Solution
No audio from source	a) Is the source ON?
	b) Is the source’s line audio out connected to appropriate Source Input (not
	Source Output) on the C4630 SE? (See page 11.)
	c) Is source playing?

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Contents C4630 SE Page Important Safety Information Ance to Rain or MOISTURE.Table of Contents C4630 SE Home Audio System C4630 SE Features IntroductionAudio ControlPlacement Box ContentsUnpacking System Overview Shelf-MountingRack-Mounting Control ConsiderationsC4630 SE Home Audio System C4630 SE Front Rear Panels Rear PanelConnecting the C4630 SE Power ConnectionsReplacing the AC Fuse Audio Source ConnectionsUse Good Speaker Wire Wiring the Speaker ConnectorsSource Output Connections Speaker ConnectionsLine Output Fixed/Variable Switch Connecting a High-Power Amplifier in a ZoneUsing a Multi-Channel Amplifier for Sub-Zone Expansion Zone Line Output ConnectionsUsing a High-Power Amplifier in a Zone C4630 SEWhen using three or more C4630 SE Controllers, use mini IR Connections see FigurePlug Y-adaptors on the IR Link jack on the Primary C4630 SE To connect to the IR Link jacks of the Secondary C4630 SEsWiring the Control Connections Control Out TerminalSync Connections Control Input/ Output Sync ConnectionsRS-232 Terminal Pins Connector Side Paging Connections see FigureRS-232 Connection see Figure RS-232C4630 SE Main Keypad see Figure C4630 SE Keypad ControllersC4630 SE Main and Numeric Keypads Installing an IR Receiver into the Keypad C4630 SE Numeric Keypad see , onKeypad Location Main Keypad IR Receiver HolsterConnecting the IR Receiver Keypad Backlighting JumperC4630 SE Keypad Connections To the KeypadMounting the C4630 SE Keypads External Keypad Power see FigureKeypad Ribbon Cable Insert Tool Changing the Main Keypad Source ButtonsInto Openings Optional C4630 SE IR Remote Control C4630 SE Out-Of-The-Box FunctionsFront Panel Controls and Indicators ALL OFF SwitchInstalling the Sonance Control Manager Software Sonance Control Manager SoftwareTransferring System Information to the C4630 SE To transfer programming to the C4630 SEUpdating the Sonance Control Manager Software and Firmware Upgrading Sonance Control Manager SoftwareUpgrade Firmware Warning Screen Upgrading the C4630 SE FirmwareCreating a New C4630 SE System Device ScreenRenaming C4630 SEs in a System with Multiple Units Setting Up a Zone To cor rect for too low or too high a level Feedback , etcRear-Panel BBE ON/OFF Switches Setting Up SourcesBBE Sound Enhancement Device Screen Figure Programming C4630 SE Keypad MacrosGeneral Macro Programming Notes Building Macros Fi g u re 4 2 Z o n e 1 P ro g r a m m i n g S c re e nMacro Command Types Command From Library IR CommandsAdding an IR Command to a Macro Macro Editor Screen FigureDragging Commands into the Macro Window Macro Editor Screen with IR Command Library SelectedProgrammed IR Output Port Selector IR Library Manager Modifying the IR LibraryEditing IR Commands in the User IR Library IR Library Manager Edit TabAdding Function Names to the Function List Ready to Align Remote and IR LearnerWaveform View Tab Internal CommandsHex View Tab Time Delay Internal Command WindowTime Delay Macro Window Status TestRS-232 Macro Editor Window with an RS-232 command string RS-232 Command Outbound Serial ControlRS-232 Macro Window Stop Macro Repeat StepsDrag Commands Into Bracket Controlling the C4630 SE via RS-232 Inbound Serial ControlToggle IR Code C4630 SE Inbound Serial Protocol fixedC4630 SE Inbound Serial Commands Inbound Serial Control of C4630 SEs in Multi-Unit Systems C4630 SE Status QueriesSimulate Button Press Commands in Multi-Unit Systems Serial CommandsWiring K2 and K1 Keypad Connections Powering K2 KeypadsExpanded Control Features C4630 SE Extra Command MacrosTriggering C4630 SE Extra Command Macros From the K1 and K2 Programming a K2 Button to Trigger a C4630 SE Extra CommandGetting System Configuration Information Generating a System Configuration ReportFinding RS-232 Commands in Macros System Configuration Report Showing RS-232 Macro CommandsSpecifications Audio PerformanceTroubleshooting Problem SolutionAudio Infrared Control Problem Technical Assistance and Service Important Freight collect shipments will be refusedLimited Warranty Coverage U.S.A. Only Exclusions and LimitationsSystem Notes Page 33-4119 07/07