Before You Call
Solutions To Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE |
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Range | is not | level. |
| Poor installation. | To level range, | refer to Leveling Guide, in the Installation | Instructions. | |||||||||||||
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| When range is level, cooktop may appear out of alignment if countertop is not level. |
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| Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a | |||||||||||||
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| carpenter to correct sagging or sloping floor. |
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| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are | |||||||||||||
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| square and have sufficient room for range clearance. |
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Cannot | move | appliance | Cabinets not square or are built in too tight. Contact a cabinet maker | to correct | the problem. | |||||||||||||||
easily. | Appliance | must | Contact | builder or installer to make appliance | accessible. |
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be accessible | for | service. | Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet. | |||||||||||||||||
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Entire | range | or | oven |
| Make sure | cord/plug is tightly | into | outlet. |
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does not | operate. |
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| Service | wiring | is not complete. | Contact your dealer, installing agent | or authorized servicer. | ||||||||||||
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| Power outage. Check house lights to be sure. Call your local electric company for service. | |||||||||||||
*Oven | control | beeps | and | Electronic | control | has detected a fault condition. | Push CLEAR to clear the display and | stop | ||||||||||||
displays | Ff0, | F30 or | F90. | beeping. Program | oven again. If fault recurs, record fault number. Push CLEAR | and contact | ||||||||||||||
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| Sears or another qualified service dealer. |
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Oven lights does |
| not work. | Replace | or tighten | bulb. See | "To Change the Oven Light" in this Guide for instructions. | ||||||||||||||
Surface |
| burners |
| do not | Surface | control | knob has not been | completely | turned to LITE. Push |
| in and | turn the |
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light, |
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| surface | control | knob to LITE | (until | burner ignites) and then turn the | surface | control knob | |||||||
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| to the desired flame size. |
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| Burner ports are clogged. Clean burners. See "To Clean Burner Grates, Contoured |
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| Burner Pans, Burner Caps and Burner Bases" under General Cleaning. With the burner | |||||||||||||
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| off, use |
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| Gas supply is turned off. Turn gas supply on. |
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Surface |
| burner | flame |
| Burner | ports or slots are clogged. | With the burner off, clean by using a | wire | ||||||||||||
burns half way around. | or needle | to lean | ports or slots. |
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| Moisture is present after cleaning. Lightly fan the flame and allow the burner to operate | |||||||||||||
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| until flame is full. Dry the burners thoroughly following instructions under General |
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| Cleaning. |
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Surface | burner | flame | is | Dust particles | in main line. Allow the burner to operate a few minutes | until flame turns | ||||||||||||||
orange, |
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| blue. |
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| Salt air in coastal | areas. A slightly orange flame is unavoidable. |
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Scratches | or | abrasion | on | Coarse | particules | such as salt and sand between | cooktop and utensils | can cause scratches. | ||||||||||||
cooktop |
| surface. |
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| Be sure cooktop surface and | bottoms of utensils | are clean before usage. Small scratches | ||||||||||||
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| do not affect cooking and will become less visible with time. |
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Cleaning | materials not | recommended | for | cooktop | have | been used. See |
"Ceramic | Glass Cooktop | Cleaning and | Maintenance" section under | General Cleaning. | ||
Cookware | with rough bottom has been | used. Use smooth, | cookware. |
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