Main
Page
Contents
Page
Page
Page
Page
Page
Page
Page
Page
Page
BlackBerry basics
Page
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Typing shortcuts
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
Maps shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Page
Use a headset
Emergency calls
About emergency calls
About Emergency Callback Mode
About assisted GPS support
Volume
Voice dialing
Page
Set playback options for voice dialing
Improve voice recognition of numbers
Voice mail
Check your voice mail
Change the voice mail access number
Speed dial
Make a call using speed dial
Assign a speed dial number to a key
Change a speed dial number
Conference calls
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
Add notes to a call log
Change call log notes
Forward a call log
Call waiting
Call waiting prerequisites
Turn on call waiting
Call forwarding
About call forwarding
Call forwarding prerequisites
Forward calls
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Smart dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
TTY support
Multiple phone numbers
About multiple phone numbers
Switch the active phone number
Phone settings
Hide your phone number from contacts when you make calls
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Stop ending calls when you insert your device in the holster
Stop answering calls when you remove your device from the holster
Reset a call timer
About telecoil mode
Turn on telecoil mode
Phone shortcuts
Phone troubleshooting
I cannot make or receive calls
My phone number appears as Unknown in the phone
I cannot check my voice mail
Voice dialing
Page
Set playback options for voice dialing
Improve voice recognition of numbers
Voice dialing troubleshooting
Page
Email messages
Email message basics
Open a message
Send an email message
Save a draft of a message
Page
Email message folders
Add, change, or delete an email message folder
Hide filed email messages
View messages in a specific folder
Stop a message from sending
Stop storing messages sent from your device on your computer
Stop storing messages sent from your computer on your device
Email message filters
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Email message filter options
Turn on an email message filter
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Email message forwarding
Forward messages from a specific email message folder to your device
Stop forwarding email messages to your device
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Add a signature
Set an out-of-office reply
Change the email address that you use to send messages or meeting invitations
Delete the disclaimer from an email message
Use color to differentiate work messages from other messages
Page
Page
Page
Page
Page
Page
PIN messages
PIN message basics
Page
Page
Stop a message from sending
Page
Page
Page
Some messages no longer appear on my device
Page
Page
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Open a message
Page
Page
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Request delivery notification for all SMS text messages
Set how long your service center attempts to send SMS text messages
Page
Page
I cannot send SMS text messages
I am not receiving SMS text messages
Page
Page
MMS messages
MMS message basics
Save a draft of a message
Create a slide show in an MMS message
Record and send a voice note
Page
Mark a message as opened or unopened
View messages in a specific folder
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Page
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Page
Block MMS messages
Page
I cannot attach a file to an MMS message
Page
Page
Typing
Typing basics
Page
Set the trackball sensitivity
Turn off trackball sounds
Use shortcut keys on the Home screen
Typing input methods
About typing in Arabic or Russian
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Switch typing input methods
Set the typing input language
Spelling checker
Check spelling automatically before sending email messages
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Word list
About the custom word list
Add a custom word list item
Change a custom word list item
AutoText
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Turn off AutoText for SMS text messages
Typing shortcuts
Typing troubleshooting
I cannot check spelling
Page
Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
Search for text in a message, attachment, or web page
Search for organizer data and messages that contain specific information
Search shortcuts
Page
Attachments
Attachment basics
Document attachments
Type a password for a password-protected .pdf file attachment
View tracked changes in a document
View the table of contents in a document
Spreadsheet attachments
Media attachments
Presentation attachments
vCard contact attachments
Attachment shortcuts
Attachment troubleshooting
A skipped content bar appears in a document
A question mark appears on a slide
Synchronization
About synchronization
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Wireless data restoration prerequisites
Delete all device data
Empty the deleted items folder on your computer from your device
Synchronization troubleshooting
Page
Page
Browser
Browser basics
About browser configurations
Visit a web page
Follow a link
Page
Links, pictures, and web page addresses
Page
Change the picture quality in the browser
Load pictures on a web page
Web page requests
About saving web pages and web page requests
Save a web page request to a message list
Save a web page to a message list
Bookmarks
About bookmarks
Add a bookmark
Make a web page available offline
Change a bookmark
Page
Rename a bookmark folder
Delete a bookmark folder
Web feeds
About web feeds
Subscribe to a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Browser settings
Clear a browser cache
Clear browser history
Turn on JavaScript support
Set the default browser view
Set the number of times animated graphics repeat
Set the web content type that the browser accepts
Set the home page
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Receive a prompt before closing the browser
Browser security
About TLS
About WTLS
Manage browser security
TLS options
WTLS options
Add a trusted content server
Browser push
About browser push
Turn on browser push
Browser push options
Browser shortcuts
Page
Page
Applications
Page
Media
Media file management
About transferring media files
Transfer a file between your device and your computer using the media manager tool
Transfer a file between your device and your computer in mass storage mode
Receive a media file using Bluetooth technology
Forward a media file
Change the amount of memory available for media files
View properties for a media file
Songs, ring tones, and videos
Search for a song, ring tone, or video
Switch applications during a song
Delete a song, ring tone, or video
Rename a song, ring tone, or video
Move a song, ring tone, or video
Pictures
View a picture
Add a picture folder
Save a picture
Sort pictures
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
Download a Home screen background
Use a picture as the Home screen background
Page
Rotate a picture
Media card settings
About media cards
Remove a media card safely
Set options for removing a media card safely
About media card encryption
Encrypt the files on a media card
View the amount of available memory on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Media shortcuts
Media troubleshooting
Maps
Locations
View a location on a map
Add a bookmark for a location
Clear a map
Directions
Map basics
View status information at the top of a map
Clear the map cache
Tracking
Tracking prerequisites
Set the GPS receiver that you use to track your movement
Track your movement
View north at the top of a map
Maps shortcuts
Map troubleshooting
Diagonal lines appear on a map
Page
Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Assign a ring tone to a contact
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
About categories
Address lookup
Search for contacts in your organization's address book
Manage address lookup results
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Change a SIM card contact
Contact list settings
Sort contacts or tasks
Set display options for contacts
Contact troubleshooting
Page
Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Meetings
Calendar settings
Set the start and end time for days
Set a snooze time for reminders
Change the email address that you use to send messages or meeting invitations
View tasks in the calendar
Set the first day of the week
Calendar shortcuts
Calendar troubleshooting
I cannot schedule appointments that span multiple days
I cannot set some fields when scheduling appointments
Some characters in calendar entries do not appear correctly after synchronization
Page
Tasks
Task basics
Create a task
Recurrence fields
Change a task
Page
Page
Task list settings
Sort contacts or tasks
Set a snooze time for reminders
View tasks in the calendar
View the number of contacts, calendar entries, tasks, or memos stored on your device
Page
Memos
Memo basics
Create a memo
Change a memo
Forward a task or memo
Delete a memo
About categories
Memo list settings
Page
Alarm
Page
Calculator
Page
Bluetooth technology
Bluetooth technology basics
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology settings
Prevent your device from sharing contacts with Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
Page
Page
Date and time
Set the date and time
Get the date and time from the wireless network automatically
Date and time troubleshooting
The time on my device is incorrect
Page
Notification profiles
Notification basics
About notification profiles
Switch notification profiles
Create a notification profile
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
Silence your device
View a list of saved ring tones
LED notification
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
Custom notification
About custom notification
Set custom notification for calls or messages from a specific contact
Change the order of notification profile exceptions
Change a notification profile exception
Change the list of contacts for a notification profile exception
Notification profile troubleshooting
Page
Page
BlackBerry Messenger
Contacts
Add a contact
Turn on invitation passwords
Respond to an invitation
Turn off invitation forwarding options
Delete a contact
View a contact's information
Rename a contact
Add a group
Conversations
Start a conversation
Page
Availability
Receive notification when a contact becomes available
Display and keyboard
Backlighting
Display settings
Move an application icon
Hide an application icon
Delete an application folder
Keyboard settings
Turn on key tones
Page
Themes
Display troubleshooting
Page
Language
Set the voice dialing language
Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
Turn on wireless coverage notification
Check the wireless coverage level using a voice command
About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Change the order of preferred wireless networks
Delete a wireless network from the preferred wireless network list
Turn off data service
About roaming
Switch wireless networks manually
About global roaming
Global roaming prerequisites
Connect to a GSM network
Change the network mode
Verify the status of network connections and services
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Page
Power and battery
Page
SIM card
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Change a SIM card contact
Delete a SIM card contact
About SIM card security
Protect your SIM card with a PIN code
Security
Security basics
Set a limit for device password attempts
Encryption
About content protection
Protect your device data
Set content protection strength
About encryption keys
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Page
Advanced security
Smart cards
About smart password entry
Smart password entry prerequisites
Turn off smart password entry
Switch smart password filters
Security troubleshooting
I cannot unlock my device using my smart card
Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Page
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Page
Service books
About service books
Accept a service book
Delete a service book
Page
Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
Phone troubleshooting
Voice dialing troubleshooting
I cannot file email messages
I received notification of a new message, but no new messages appear in my message list
Some messages no longer appear on my device
Page
Typing troubleshooting
Attachment troubleshooting
Synchronization troubleshooting
Browser troubleshooting
Application troubleshooting
Media troubleshooting
Map troubleshooting
Contact troubleshooting
Calendar troubleshooting
Bluetooth technology troubleshooting
Date and time troubleshooting
Notification profile troubleshooting
Display troubleshooting
Language troubleshooting
Wireless network coverage troubleshooting
I cannot connect to a wireless network
I cannot synchronize a certificate
I cannot connect to a GSM network
Security troubleshooting
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
View the version number of the BlackBerry Device Software on your device
I cannot run or submit a diagnostic report
Page
Abbreviation list
Page
Legal notice