User Guide
SWDT178301-178301-0313075256-001 Rev.002
Contents
Voice dialing
101
117
173
203
223
241
257
Page
BlackBerry basics
Create a link for a PIN
No application opens when I press a Convenience key
Expand a folder
Collapse a folder
Phone shortcuts
Shortcuts
Message shortcuts
A message
Move around a message list
Typing shortcuts
A message list
Attachment shortcuts
Search shortcuts
Media shortcuts
Browser shortcuts
On a web
Navigate a web
Calendar shortcuts
Maps shortcuts
Page
Phone basics
Phone
Switch applications during a call
Dial using numbers or letters
Switch calls
Make a call when the device is locked
Emergency calls
About Emergency Callback Mode
Use a headset
About emergency calls
Voice dialing
Volume
Check your phone number using a voice command
Dial an extension using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Voice mail
Change the voice mail access number
Set playback options for voice dialing
Improve voice recognition of numbers
Conference calls
Speed dial
Create a phone number link for a conference call
Caller ID
Leave a conference call
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
View call logs in a message list
Change call log notes
Call waiting
Forward a call log
Delete call log notes
Turn on call waiting
Call forwarding
About call forwarding
Call forwarding prerequisites
Change a call forwarding phone number
Add a call forwarding phone number
Delete a call forwarding phone number
Click New Number
TTY support
Smart dialing
Multiple phone numbers
Switch the active phone number
TTY support prerequisites
Turn on TTY support
Hide your phone number from contacts when you make calls
Phone settings
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
About telecoil mode
Reset a call timer
Turn on telecoil mode
Click Last Call or Total Calls Click Clear Timer
My phone number appears as Unknown in the phone
Phone troubleshooting
Cannot make or receive calls
Cannot check my voice mail
Cannot make calls using a voice command
Voice dialing
Turn off choice lists for voice commands
Check the battery power level using a voice command
Set the matching sensitivity level for voice commands
Set the voice dialing language
Improve voice recognition of numbers
Voice dialing troubleshooting
Set playback options for voice dialing
Adapt digit dialing to improve voice recognition of numbers
Email message basics
Email messages
Attach a contact to a message
Blind carbon copy a contact
Set the importance level for a message
Save a message
Email message folders
Sent messages
Click Folder Redirection
Click Email Settings
Hide sent messages
About email message filters
Email message filters
Create an email message filter
Email message filter options
Change an email message filter
Turn on an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Stop forwarding email messages to your device
Email message forwarding
Block incoming messages
Click Firewall
Reset a blocked message counter
Message settings
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Set an out-of-office reply
Click Default Services Change the Messaging Cmime field
Add a signature
Click General Settings
Message list settings
Delete the disclaimer from an email message
View more of the subject line for messages
Use one message list or multiple message lists
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Some messages no longer appear on my device
Cannot file email messages
Message or attachment is truncated
Some email message folders appear dimmed
Page
Page
PIN message basics
PIN messages
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list settings
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
SMS text message basics
SMS text messages
About SMS text messages
Find your SMS phone number
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
Turn off AutoText for SMS text messages
Set the Disable AutoText field to Yes
Request delivery notification for all SMS text messages
View more of the history in SMS text messages
Set the Number of Previous Items field
Set the Delivery Reports field to On
Turn off the prompt that appears before you delete items
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
Some messages no longer appear on my device
Page
MMS message basics
MMS messages
Record and send a voice note
Create a slide show in an MMS message
Click Attach Picture or Attach Audio
Click Send as MMS
Click Forward or Forward As
Forward an MMS message
Attach a contact or appointment to an MMS message
MMS message attachments
Attach a media file to an MMS message
Add an appointment to your calendar from an MMS message
Save a picture from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Turn off the prompt that appears before you delete items
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Some messages no longer appear on my device
Page
Typing basics
Typing
Set the default currency symbol
Cancel a text selection
Highlight a line of text
Highlight text character by character
Set the trackball sensitivity
Typing input methods
Turn off trackball sounds
Use shortcut keys on the Home screen
Type in Arabic or Russian using multi-tap
Type in Arabic or Russian using SureType technology
Switch typing input methods
Set the typing input language
Change options for checking spelling
Spelling checker
Add a word to the custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
Word list
About the custom word list
Add a custom word list item
Delete a custom word list item
AutoText
Delete all custom word list items
Stop adding items to the custom word list automatically
Change an AutoText entry
Create an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Cannot check spelling
Typing troubleshooting
You can only check the spelling of text that you type
About search
Search
Search for messages
Search criteria
Change a saved search
View a list of saved searches
Delete a saved search
Search for messages by contact or subject
103
104
Attachment basics
Attachments
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Reconcile email messages over the wireless network
Wireless email reconciliation prerequisites
Delete email messages over the wireless network
Synchronization
Synchronize organizer data over the wireless network
Wireless data synchronization prerequisites
Set the Wireless Synchronization field to Yes
About synchronization conflicts
Manage data synchronization conflicts
Wireless data restoration prerequisites
About backing up and restoring device data
Delete all device data
Click Purge Deleted Items
Synchronization troubleshooting
115
116
Browser basics
Browser
View a thumbnail version of a web
Switch browser views
Move to a section of a long web page quickly
Move through a web page line by line
Links, pictures, and web page addresses
Forward a web page address
Forward a link or picture from a web
View a full picture on a web
Zoom in to or out from a picture
Change the picture quality in the browser
Web page requests
Load pictures on a web
About saving web pages and web page requests
Bookmarks
Delete a bookmark
Forward a bookmark
Add a bookmark folder
File a bookmark
Rename a bookmark folder
Web feeds
Delete a bookmark folder
About web feeds
Listen to web feed content
View web feed content
Mark a web feed title as opened or unopened
Change a web feed
Delete a web feed
Browser settings
Clear a browser cache
Clear browser history
Set the web content type that the browser accepts
Set the default browser view
Set the number of times animated graphics repeat
Set the home
Set the character encoding for all web pages
Set the default browser configuration
Receive a prompt before running a script
Receive a prompt before closing the browser
About TLS
Browser security
About Wtls
Manage browser security
Wtls options
Add a trusted content server
About browser push
Browser push
Turn on browser push
Browser push options
IP Hosts
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
134
Add an application
Applications
View properties for an application
Delete a third-party application
Cannot add applications
Application troubleshooting
Media
Send a media file using Bluetooth technology
Media file management
About transferring media files
Forward a media file
Receive a media file using Bluetooth technology
Change the amount of memory available for media files
View properties for a media file
Songs, ring tones, and videos
Search for a song, ring tone, or video
Switch applications during a song
Delete a song, ring tone, or video
Rename a song, ring tone, or video
View a picture
Pictures
Download a ring tone
Save a picture
Add a picture folder
Sort pictures
Rename a picture or picture folder
Move a picture
Delete a picture or picture folder
Download a Home screen background
Use a picture as the Home screen background
Change the number of seconds between slides in a slide show
View pictures as a slide show
View pictures in a list
Pan a picture
About media cards
Media card settings
Remove a media card safely
Set options for removing a media card safely
Turn off the mass storage mode prompt
Turn on mass storage mode manually
About media card encryption
Encrypt the files on a media card
Turn off media card support
Turn off mass storage mode support
Format a media card
My device does not recognize my media card
Media troubleshooting
Cannot open media files
Locations
Maps
Map basics
Directions
View status information at the top of a map
Tracking
Clear the map cache
Tracking prerequisites
Track your movement
Keep backlighting on when you track your movement
View north at the top of a map
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
Map troubleshooting
154
Contact basics
Contacts
About pauses and waits
Delete a contact
Add a pause or a wait to a phone number
About custom ring tones
About mailing lists
Mailing lists
Create a mailing list
Change a mailing list
Click Delete Group
View a mailing list
Delete a mailing list
About categories
Categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
About the SIM card phone book
SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Delete a SIM card contact
Contact list settings
Sort contacts or tasks
Set display options for contacts
Set the Allow Duplicate Names field to No
Contact troubleshooting
Prevent duplicate names in your address book
164
Calendar basics
Calendar
Recurrence fields
Schedule a meeting
Meetings
Calendar settings
Set a snooze time for reminders
Set the start and end time for days
View tasks in the calendar
Set the first day of the week
Set how long your device stores calendar entries
Hide free time in Agenda view
Set the Show Free Time in Agenda View field to No
Set the Keep Appointments field
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
172
Task basics
Tasks
Create a task
Change a task
Forward a task or memo
Hide completed tasks
Delete a task
Click Hide Completed
175
Task list settings
177
178
Memo basics
Memos
Create a memo
Change a memo
Delete a memo
Memo list settings
182
About the alarm
Alarm
Turn on the alarm
Silence the alarm
184
Convert a measurement
Calculator
Use the calculator
186
Bluetooth technology basics
Bluetooth technology
Rename a paired Bluetooth enabled device
Bluetooth technology settings
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
191
192
Click Update Time
Date and time troubleshooting
Date and time
Set the date and time
194
Notification basics
Notification profiles
Prevent notification during calls
Delete a notification profile
Set the same ring tone for all notification profiles
Silence your device
LED notification
View a list of saved ring tones
LED notification
Set the LED Coverage Indicator field to On
Turn on wireless coverage notification
Custom notification
About custom notification
Change a notification profile exception
Change the order of notification profile exceptions
Click Add Name
Add Name Change Name Delete Name
My device is vibrating more times than expected
Notification profile troubleshooting
Delete a notification profile exception
201
202
BlackBerry Messenger
Turn on invitation passwords
Contacts
Respond to an invitation
View a contacts information
Turn off invitation forwarding options
Rename a contact
Add a group
Move a contact to a group
Conversations
Rename a group
Delete a group
Add an emoticon
Open a conversation
Send a file to a contact
Ping a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Available Unavailable
Backlighting
Display and keyboard
Set the display font
Display settings
About organizing applications
Add an application folder
Move an application icon
Keyboard settings
Hide an application icon
Delete an application folder
Assign an application to a Convenience key
Turn on standby mode
Themes
Display troubleshooting
214
Language
Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
Set the Use Input Method Shortcut field to No
Find information about wireless coverage indicators
Wireless network coverage
Turn off a wireless connection
Network connection indicators
Change the order of preferred wireless networks
About the preferred wireless network list
Click My Preferred Network List
Click Add Network
Turn off data service
About roaming
Switch wireless networks manually
About global roaming
Global roaming prerequisites
Verify the status of network connections and services
Change the network mode
Wireless network coverage troubleshooting
Connect to a GSM network
222
Power and battery
224
About the SIM card phone book
SIM card
Load the SIM card phone book
Add a contact to your SIM card
Delete a SIM card contact
Click Enable Security
About SIM card security
Protect your SIM card with a PIN code
Security basics
Security
About content protection
Set a limit for device password attempts
Set content protection strength
Encryption
Password keeper
Set criteria for randomly generated passwords
Generate a random password
View a password in the password keeper
Change a password in the password keeper
Change the password keeper password
Delete a password from the password keeper
Copy a password
Prevent password copying
Advanced security
Smart cards
Cannot unlock my device using my smart card
Security troubleshooting
Use a certificate to authenticate your smart card
Click Reset Settings
Reset connection permissions for third-party applications
Third-party application control
About permissions for third-party applications
Interaction permissions for third-party applications
Connection permissions for third-party applications
Theme Data
Data permissions for third-party applications
Files
Key Store
238
About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume
Set the paddle speed
Submit a score to the BrickBreaker high score web site
About service books
Service books
Accept a service book
Delete a service book
242
BlackBerry Basics troubleshooting
Troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
244
245
246
247
248
Cannot open media files on my media card
250
251
252
Cannot synchronize a certificate
Diagnostic reports
Click Delete or Delete All
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
256
NUM lock
Abbreviation list
CAP lock
Triple DES
Legal notice