Browser troubleshooting

No browser is available on my device

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your wireless service plan includes this service.

I cannot set up automatic synchronization for bookmarks

When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.

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Blackberry 8830 manual Browser troubleshooting, No browser is available on my device

Contents

User Guide SWDT178301-178301-0313075256-001 Rev.002 Contents Voice dialing 101 117 173 203 223 241 257 Page BlackBerry basics Collapse a folder No application opens when I press a Convenience keyCreate a link for a PIN Expand a folder A message ShortcutsPhone shortcuts Message shortcuts Typing shortcuts A message listMove around a message list Attachment shortcuts Search shortcuts Navigate a web Browser shortcutsMedia shortcuts On a web Calendar shortcuts Maps shortcutsPage Phone basics Phone Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch calls About emergency calls About Emergency Callback ModeEmergency calls Use a headset Voice dialing Volume Set the matching sensitivity level for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Turn off choice lists for voice commands Improve voice recognition of numbers Change the voice mail access numberVoice mail Set playback options for voice dialing Conference calls Speed dial Add a caller ID picture for a contact Caller IDCreate a phone number link for a conference call Leave a conference call View call logs in a message list Call logsDelete the caller ID picture for a contact About call logs Delete call log notes Call waitingChange call log notes Forward a call log Call forwarding prerequisites Call forwardingTurn on call waiting About call forwarding Click New Number Add a call forwarding phone numberChange a call forwarding phone number Delete a call forwarding phone number TTY support Smart dialing Turn on TTY support Switch the active phone numberMultiple phone numbers TTY support prerequisites Sort phone numbers or contacts on the Phone screen Phone settingsHide your phone number from contacts when you make calls Turn on dialing from the Lock screen Click Last Call or Total Calls Click Clear Timer Reset a call timerAbout telecoil mode Turn on telecoil mode Phone troubleshooting Cannot make or receive callsMy phone number appears as Unknown in the phone Cannot check my voice mail Cannot make calls using a voice command Voice dialing Set the voice dialing language Check the battery power level using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commands Voice dialing troubleshooting Set playback options for voice dialingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Email message basics Email messages Save a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a message Email message folders Sent messages Click Email Settings Hide sent messagesClick Folder Redirection Email message filter options Email message filtersAbout email message filters Create an email message filter Change an email message filter Turn on an email message filter Forward email messages to your device when no filters apply Change the order of email message filtersDelete an email message filter Click Firewall Email message forwardingStop forwarding email messages to your device Block incoming messages Request delivery or read confirmation for email messages Message settingsReset a blocked message counter Check spelling automatically before sending email messages Click Default Services Change the Messaging Cmime field Add a signatureSet an out-of-office reply View more of the subject line for messages Message list settingsClick General Settings Delete the disclaimer from an email message Set how long your device stores messages About multiple message listsUse one message list or multiple message lists Hide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncatedPage Page Find your PIN PIN messagesPIN message basics About PIN messages Set a high importance level for received PIN messages Save a message Sent messages Message list settings Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message Turn off AutoText for SMS text messages Set the Disable AutoText field to Yes Set the Delivery Reports field to On View more of the history in SMS text messagesRequest delivery notification for all SMS text messages Set the Number of Previous Items field Turn off the prompt that appears before you delete items Message shortcuts Am not receiving SMS text messages Cannot send SMS text messages Some messages no longer appear on my device Page MMS message basics MMS messages Click Send as MMS Create a slide show in an MMS messageRecord and send a voice note Click Attach Picture or Attach Audio Click Forward or Forward As Forward an MMS message MMS message attachments Attach a media file to an MMS messageAttach a contact or appointment to an MMS message Request delivery or read notification for an MMS message Save a picture from an MMS messageAdd an appointment to your calendar from an MMS message Add a contact to your address book from an MMS message View the size of an MMS message before sending it Stop receiving MMS messages when roaming Turn off the prompt that appears before you delete items Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Page Typing basics Typing Highlight text character by character Cancel a text selectionSet the default currency symbol Highlight a line of text Use shortcut keys on the Home screen Typing input methodsSet the trackball sensitivity Turn off trackball sounds Set the typing input language Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Switch typing input methods Change a word in the custom dictionary Spelling checkerChange options for checking spelling Add a word to the custom dictionary Add a custom word list item Word listDelete a word from the custom dictionary About the custom word list Stop adding items to the custom word list automatically AutoTextDelete a custom word list item Delete all custom word list items Undo an AutoText change Create an AutoText entryChange an AutoText entry Delete an AutoText entry Cannot check spelling Typing troubleshooting You can only check the spelling of text that you type Search criteria SearchAbout search Search for messages Search for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search 103 104 Attachment basics Attachments View the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Synchronization Wireless email reconciliation prerequisitesReconcile email messages over the wireless network Delete email messages over the wireless network About synchronization conflicts Wireless data synchronization prerequisitesSynchronize organizer data over the wireless network Set the Wireless Synchronization field to Yes Delete all device data Wireless data restoration prerequisitesManage data synchronization conflicts About backing up and restoring device data Click Purge Deleted Items Synchronization troubleshooting 115 116 Browser basics Browser Move through a web page line by line Switch browser viewsView a thumbnail version of a web Move to a section of a long web page quickly Links, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a web About saving web pages and web page requests Web page requestsChange the picture quality in the browser Load pictures on a web Bookmarks File a bookmark Forward a bookmarkDelete a bookmark Add a bookmark folder About web feeds Web feedsRename a bookmark folder Delete a bookmark folder Change a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopened Clear browser history Browser settingsDelete a web feed Clear a browser cache Set the home Set the default browser viewSet the web content type that the browser accepts Set the number of times animated graphics repeat Receive a prompt before closing the browser Set the default browser configurationSet the character encoding for all web pages Receive a prompt before running a script Manage browser security Browser securityAbout TLS About Wtls Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn on browser push IP Hosts Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device 134 Delete a third-party application ApplicationsAdd an application View properties for an application Cannot add applications Application troubleshooting About transferring media files Send a media file using Bluetooth technologyMedia Media file management View properties for a media file Receive a media file using Bluetooth technologyForward a media file Change the amount of memory available for media files Songs, ring tones, and videos Rename a song, ring tone, or video Switch applications during a songSearch for a song, ring tone, or video Delete a song, ring tone, or video Pictures Download a ring toneView a picture Rename a picture or picture folder Add a picture folderSave a picture Sort pictures Use a picture as the Home screen background Delete a picture or picture folderMove a picture Download a Home screen background Pan a picture View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in a list Set options for removing a media card safely Media card settingsAbout media cards Remove a media card safely Encrypt the files on a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt About media card encryption Turn off mass storage mode support Format a media cardTurn off media card support Media troubleshooting Cannot open media filesMy device does not recognize my media card Locations Maps Map basics Directions Tracking prerequisites TrackingView status information at the top of a map Clear the map cache Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementTrack your movement View north at the top of a map Diagonal lines appear on a map Map troubleshooting 154 Contact basics Contacts About custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone number Change a mailing list Mailing listsAbout mailing lists Create a mailing list View a mailing list Delete a mailing listClick Delete Group Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memos Address lookup Add a contact to your SIM card SIM card phone bookAbout the SIM card phone book Load the SIM card phone book Set display options for contacts Contact list settingsDelete a SIM card contact Sort contacts or tasks Contact troubleshooting Prevent duplicate names in your address bookSet the Allow Duplicate Names field to No 164 Calendar basics Calendar Recurrence fields Schedule a meeting Meetings Calendar settings Set the first day of the week Set the start and end time for daysSet a snooze time for reminders View tasks in the calendar Set the Keep Appointments field Hide free time in Agenda viewSet how long your device stores calendar entries Set the Show Free Time in Agenda View field to No Calendar troubleshooting Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days 172 Change a task TasksTask basics Create a task Click Hide Completed Hide completed tasksForward a task or memo Delete a task 175 Task list settings 177 178 Change a memo MemosMemo basics Create a memo Delete a memo Memo list settings 182 Silence the alarm AlarmAbout the alarm Turn on the alarm 184 Calculator Use the calculatorConvert a measurement 186 Bluetooth technology basics Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Bluetooth technology settingsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Restrict outgoing calls My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing Cannot type a passkey on a Bluetooth enabled device 191 192 Set the date and time Date and time troubleshootingClick Update Time Date and time 194 Notification basics Notification profiles Delete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls LED notification LED notificationSilence your device View a list of saved ring tones About custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notification Add Name Change Name Delete Name Change the order of notification profile exceptionsChange a notification profile exception Click Add Name Notification profile troubleshooting Delete a notification profile exceptionMy device is vibrating more times than expected 201 202 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Contacts Add a group Turn off invitation forwarding optionsView a contacts information Rename a contact Delete a group ConversationsMove a contact to a group Rename a group Ping a contact Open a conversationAdd an emoticon Send a file to a contact Availability Receive notification when a contact becomes available Available UnavailableClick Set Alert Backlighting Display and keyboard Add an application folder Display settingsSet the display font About organizing applications Delete an application folder Keyboard settingsMove an application icon Hide an application icon Assign an application to a Convenience key Turn on standby mode Themes Display troubleshooting 214 Language Set the Use Input Method Shortcut field to No Language troubleshootingSet display options for contacts Some characters do not appear correctly on my device Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection Click Add Network About the preferred wireless network listChange the order of preferred wireless networks Click My Preferred Network List Turn off data service Global roaming prerequisites Switch wireless networks manuallyAbout roaming About global roaming Connect to a GSM network Change the network modeVerify the status of network connections and services Wireless network coverage troubleshooting 222 Power and battery 224 Add a contact to your SIM card SIM cardAbout the SIM card phone book Load the SIM card phone book Protect your SIM card with a PIN code Click Enable SecurityDelete a SIM card contact About SIM card security Security basics Security Encryption Set a limit for device password attemptsAbout content protection Set content protection strength Password keeper Change a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords View a password in the password keeper Prevent password copying Delete a password from the password keeperChange the password keeper password Copy a password Advanced security Smart cards Security troubleshooting Use a certificate to authenticate your smart cardCannot unlock my device using my smart card About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application control Interaction permissions for third-party applications Connection permissions for third-party applications Key Store Data permissions for third-party applicationsTheme Data Files 238 BrickBreaker scoring BrickBreakerAbout BrickBreaker BrickBreaker capsules Submit a score to the BrickBreaker high score web site Adjust the volumePlay BrickBreaker Set the paddle speed Delete a service book Service booksAbout service books Accept a service book 242 Some features are not available on my device TroubleshootingBlackBerry Basics troubleshooting No application opens when I press a Convenience key 244 245 246 247 248 Cannot open media files on my media card 250 251 252 Cannot synchronize a certificate Diagnostic reports Set a default recipient for diagnostic reports Cannot run or submit a diagnostic reportClick Delete or Delete All 256 Abbreviation list CAP lockNUM lock Triple DES Legal notice