Diagnostic reports | Blackberry 8830 instruction

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Press the Menu key.

5.Click Run.

View a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click View Report.

Submit a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click Email Report or PIN Report.

Delete a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

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Blackberry 8830 manual Diagnostic reports

Contents

User Guide SWDT178301-178301-0313075256-001 Rev.002 Contents Voice dialing 101 117 173 203 223 241 257 Page BlackBerry basics No application opens when I press a Convenience key Create a link for a PINExpand a folder Collapse a folder Shortcuts Phone shortcutsMessage shortcuts A message A message list Typing shortcutsMove around a message list Search shortcuts Attachment shortcuts Browser shortcuts Media shortcutsOn a web Navigate a web Maps shortcuts Calendar shortcutsPage Phone Phone basics Dial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is locked About Emergency Callback Mode Emergency callsUse a headset About emergency calls Volume Voice dialing Dial an extension using a voice command Check your phone number using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commands Change the voice mail access number Voice mailSet playback options for voice dialing Improve voice recognition of numbers Speed dial Conference calls Caller ID Create a phone number link for a conference callLeave a conference call Add a caller ID picture for a contact Call logs Delete the caller ID picture for a contactAbout call logs View call logs in a message list Call waiting Change call log notesForward a call log Delete call log notes Call forwarding Turn on call waitingAbout call forwarding Call forwarding prerequisites Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Click New Number Smart dialing TTY support Switch the active phone number Multiple phone numbersTTY support prerequisites Turn on TTY support Phone settings Hide your phone number from contacts when you make callsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Reset a call timer About telecoil modeTurn on telecoil mode Click Last Call or Total Calls Click Clear Timer Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone Cannot make calls using a voice command Cannot check my voice mail Voice dialing Check the battery power level using a voice command Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set the voice dialing language Set playback options for voice dialing Voice dialing troubleshootingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Email messages Email message basics Blind carbon copy a contact Attach a contact to a messageSet the importance level for a message Save a message Email message folders Sent messages Hide sent messages Click Email SettingsClick Folder Redirection Email message filters About email message filtersCreate an email message filter Email message filter options Turn on an email message filter Change an email message filter Change the order of email message filters Forward email messages to your device when no filters applyDelete an email message filter Email message forwarding Stop forwarding email messages to your deviceBlock incoming messages Click Firewall Message settings Reset a blocked message counterCheck spelling automatically before sending email messages Request delivery or read confirmation for email messages Add a signature Click Default Services Change the Messaging Cmime fieldSet an out-of-office reply Message list settings Click General SettingsDelete the disclaimer from an email message View more of the subject line for messages About multiple message lists Set how long your device stores messagesUse one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Cannot file email messages Some messages no longer appear on my deviceMessage or attachment is truncated Some email message folders appear dimmedPage Page PIN messages PIN message basicsAbout PIN messages Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list settings Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Set the Disable AutoText field to Yes Turn off AutoText for SMS text messages View more of the history in SMS text messages Request delivery notification for all SMS text messagesSet the Number of Previous Items field Set the Delivery Reports field to On Turn off the prompt that appears before you delete items Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages Some messages no longer appear on my device Page MMS messages MMS message basics Create a slide show in an MMS message Record and send a voice noteClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS message Click Forward or Forward As Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Save a picture from an MMS message Add an appointment to your calendar from an MMS messageAdd a contact to your address book from an MMS message Request delivery or read notification for an MMS message Stop receiving MMS messages when roaming View the size of an MMS message before sending it Turn off the prompt that appears before you delete items Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Page Typing Typing basics Cancel a text selection Set the default currency symbolHighlight a line of text Highlight text character by character Typing input methods Set the trackball sensitivityTurn off trackball sounds Use shortcut keys on the Home screen Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tapSwitch typing input methods Set the typing input language Spelling checker Change options for checking spellingAdd a word to the custom dictionary Change a word in the custom dictionary Word list Delete a word from the custom dictionaryAbout the custom word list Add a custom word list item AutoText Delete a custom word list itemDelete all custom word list items Stop adding items to the custom word list automatically Create an AutoText entry Change an AutoText entryDelete an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling You can only check the spelling of text that you type Search About searchSearch for messages Search criteria View a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject 103 104 Attachments Attachment basics Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Wireless email reconciliation prerequisites Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization Wireless data synchronization prerequisites Synchronize organizer data over the wireless networkSet the Wireless Synchronization field to Yes About synchronization conflicts Wireless data restoration prerequisites Manage data synchronization conflictsAbout backing up and restoring device data Delete all device data Synchronization troubleshooting Click Purge Deleted Items 115 116 Browser Browser basics Switch browser views View a thumbnail version of a webMove to a section of a long web page quickly Move through a web page line by line Links, pictures, and web page addresses Forward a link or picture from a web Forward a web page addressView a full picture on a web Zoom in to or out from a picture Web page requests Change the picture quality in the browserLoad pictures on a web About saving web pages and web page requests Bookmarks Forward a bookmark Delete a bookmarkAdd a bookmark folder File a bookmark Web feeds Rename a bookmark folderDelete a bookmark folder About web feeds View web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feed Browser settings Delete a web feedClear a browser cache Clear browser history Set the default browser view Set the web content type that the browser acceptsSet the number of times animated graphics repeat Set the home Set the default browser configuration Set the character encoding for all web pagesReceive a prompt before running a script Receive a prompt before closing the browser Browser security About TLSAbout Wtls Manage browser security Add a trusted content server Wtls options Browser push About browser pushTurn on browser push Browser push options IP Hosts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 134 Applications Add an applicationView properties for an application Delete a third-party application Application troubleshooting Cannot add applications Send a media file using Bluetooth technology MediaMedia file management About transferring media files Receive a media file using Bluetooth technology Forward a media fileChange the amount of memory available for media files View properties for a media file Songs, ring tones, and videos Switch applications during a song Search for a song, ring tone, or videoDelete a song, ring tone, or video Rename a song, ring tone, or video Download a ring tone PicturesView a picture Add a picture folder Save a pictureSort pictures Rename a picture or picture folder Delete a picture or picture folder Move a pictureDownload a Home screen background Use a picture as the Home screen background View pictures as a slide show Change the number of seconds between slides in a slide showView pictures in a list Pan a picture Media card settings About media cardsRemove a media card safely Set options for removing a media card safely Turn on mass storage mode manually Turn off the mass storage mode promptAbout media card encryption Encrypt the files on a media card Format a media card Turn off mass storage mode supportTurn off media card support Cannot open media files Media troubleshootingMy device does not recognize my media card Maps Locations Directions Map basics Tracking View status information at the top of a mapClear the map cache Tracking prerequisites Keep backlighting on when you track your movement Track your movementView north at the top of a map Hide the tracking information at the bottom of a map Map troubleshooting Diagonal lines appear on a map 154 Contacts Contact basics Delete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tones Mailing lists About mailing listsCreate a mailing list Change a mailing list Delete a mailing list View a mailing listClick Delete Group Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup SIM card phone book About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Contact list settings Delete a SIM card contactSort contacts or tasks Set display options for contacts Prevent duplicate names in your address book Contact troubleshootingSet the Allow Duplicate Names field to No 164 Calendar Calendar basics Schedule a meeting Recurrence fields Meetings Calendar settings Set the start and end time for days Set a snooze time for remindersView tasks in the calendar Set the first day of the week Hide free time in Agenda view Set how long your device stores calendar entriesSet the Show Free Time in Agenda View field to No Set the Keep Appointments field Cannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days 172 Tasks Task basicsCreate a task Change a task Hide completed tasks Forward a task or memoDelete a task Click Hide Completed 175 Task list settings 177 178 Memos Memo basicsCreate a memo Change a memo Delete a memo Memo list settings 182 Alarm About the alarmTurn on the alarm Silence the alarm 184 Use the calculator CalculatorConvert a measurement 186 Bluetooth technology Bluetooth technology basics Bluetooth technology settings Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationRestrict outgoing calls Make your BlackBerry device discoverable Bluetooth technology troubleshooting Turn off the prompt that appears when connecting or pairingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 191 192 Date and time troubleshooting Click Update TimeDate and time Set the date and time 194 Notification profiles Notification basics Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls LED notification Silence your deviceView a list of saved ring tones LED notification Turn on wireless coverage notification Set the LED Coverage Indicator field to OnCustom notification About custom notification Change the order of notification profile exceptions Change a notification profile exceptionClick Add Name Add Name Change Name Delete Name Delete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 201 202 Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitation Turn off invitation forwarding options View a contacts informationRename a contact Add a group Conversations Move a contact to a groupRename a group Delete a group Open a conversation Add an emoticonSend a file to a contact Ping a contact Availability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Display and keyboard Backlighting Display settings Set the display fontAbout organizing applications Add an application folder Keyboard settings Move an application iconHide an application icon Delete an application folder Turn on standby mode Assign an application to a Convenience key Display troubleshooting Themes 214 Language Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device Set the Use Input Method Shortcut field to No Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicators About the preferred wireless network list Change the order of preferred wireless networksClick My Preferred Network List Click Add Network Turn off data service Switch wireless networks manually About roamingAbout global roaming Global roaming prerequisites Change the network mode Verify the status of network connections and servicesWireless network coverage troubleshooting Connect to a GSM network 222 Power and battery 224 SIM card About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Click Enable Security Delete a SIM card contactAbout SIM card security Protect your SIM card with a PIN code Security Security basics Set a limit for device password attempts About content protectionSet content protection strength Encryption Password keeper Generate a random password Set criteria for randomly generated passwordsView a password in the password keeper Change a password in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying Advanced security Smart cards Use a certificate to authenticate your smart card Security troubleshootingCannot unlock my device using my smart card Reset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Theme DataFiles Key Store 238 BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volume Play BrickBreakerSet the paddle speed Submit a score to the BrickBreaker high score web site Service books About service booksAccept a service book Delete a service book 242 Troubleshooting BlackBerry Basics troubleshootingNo application opens when I press a Convenience key Some features are not available on my device 244 245 246 247 248 Cannot open media files on my media card 250 251 252 Cannot synchronize a certificate Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All 256 CAP lock Abbreviation listNUM lock Triple DES Legal notice