User Guide
SWDT178301-178301-0313075256-001 Rev.002
Contents
Voice dialing
101
117
173
203
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257
Page
BlackBerry basics
No application opens when I press a Convenience key
Create a link for a PIN
Expand a folder
Collapse a folder
Shortcuts
Phone shortcuts
Message shortcuts
A message
Move around a message list
Typing shortcuts
A message list
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
On a web
Navigate a web
Maps shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Dial using numbers or letters
Switch applications during a call
Switch calls
Make a call when the device is locked
About Emergency Callback Mode
Emergency calls
Use a headset
About emergency calls
Volume
Voice dialing
Dial an extension using a voice command
Check your phone number using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Change the voice mail access number
Voice mail
Set playback options for voice dialing
Improve voice recognition of numbers
Speed dial
Conference calls
Caller ID
Create a phone number link for a conference call
Leave a conference call
Add a caller ID picture for a contact
Call logs
Delete the caller ID picture for a contact
About call logs
View call logs in a message list
Call waiting
Change call log notes
Forward a call log
Delete call log notes
Call forwarding
Turn on call waiting
About call forwarding
Call forwarding prerequisites
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Click New Number
Smart dialing
TTY support
Switch the active phone number
Multiple phone numbers
TTY support prerequisites
Turn on TTY support
Phone settings
Hide your phone number from contacts when you make calls
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Reset a call timer
About telecoil mode
Turn on telecoil mode
Click Last Call or Total Calls Click Clear Timer
My phone number appears as Unknown in the phone
Phone troubleshooting
Cannot make or receive calls
Cannot make calls using a voice command
Cannot check my voice mail
Voice dialing
Check the battery power level using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set the voice dialing language
Improve voice recognition of numbers
Voice dialing troubleshooting
Set playback options for voice dialing
Adapt digit dialing to improve voice recognition of numbers
Email messages
Email message basics
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Save a message
Email message folders
Sent messages
Click Folder Redirection
Click Email Settings
Hide sent messages
Email message filters
About email message filters
Create an email message filter
Email message filter options
Turn on an email message filter
Change an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Email message forwarding
Stop forwarding email messages to your device
Block incoming messages
Click Firewall
Message settings
Reset a blocked message counter
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Set an out-of-office reply
Click Default Services Change the Messaging Cmime field
Add a signature
Message list settings
Click General Settings
Delete the disclaimer from an email message
View more of the subject line for messages
Use one message list or multiple message lists
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Some email message folders appear dimmed
Page
Page
PIN messages
PIN message basics
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list settings
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Add a contact to an SMS text message
Click Add Recipient
Delete the history from an SMS text message
Click Remove History
Set the Disable AutoText field to Yes
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Request delivery notification for all SMS text messages
Set the Number of Previous Items field
Set the Delivery Reports field to On
Turn off the prompt that appears before you delete items
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
Some messages no longer appear on my device
Page
MMS messages
MMS message basics
Create a slide show in an MMS message
Record and send a voice note
Click Attach Picture or Attach Audio
Click Send as MMS
Forward an MMS message
Click Forward or Forward As
Attach a contact or appointment to an MMS message
MMS message attachments
Attach a media file to an MMS message
Save a picture from an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Turn off the prompt that appears before you delete items
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Some messages no longer appear on my device
Page
Typing
Typing basics
Cancel a text selection
Set the default currency symbol
Highlight a line of text
Highlight text character by character
Typing input methods
Set the trackball sensitivity
Turn off trackball sounds
Use shortcut keys on the Home screen
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Switch typing input methods
Set the typing input language
Spelling checker
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Word list
Delete a word from the custom dictionary
About the custom word list
Add a custom word list item
AutoText
Delete a custom word list item
Delete all custom word list items
Stop adding items to the custom word list automatically
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
You can only check the spelling of text that you type
Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
103
104
Attachments
Attachment basics
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
Set the Wireless Synchronization field to Yes
About synchronization conflicts
Wireless data restoration prerequisites
Manage data synchronization conflicts
About backing up and restoring device data
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
115
116
Browser
Browser basics
Switch browser views
View a thumbnail version of a web
Move to a section of a long web page quickly
Move through a web page line by line
Links, pictures, and web page addresses
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
Zoom in to or out from a picture
Web page requests
Change the picture quality in the browser
Load pictures on a web
About saving web pages and web page requests
Bookmarks
Forward a bookmark
Delete a bookmark
Add a bookmark folder
File a bookmark
Web feeds
Rename a bookmark folder
Delete a bookmark folder
About web feeds
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
Browser settings
Delete a web feed
Clear a browser cache
Clear browser history
Set the default browser view
Set the web content type that the browser accepts
Set the number of times animated graphics repeat
Set the home
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Receive a prompt before closing the browser
Browser security
About TLS
About Wtls
Manage browser security
Add a trusted content server
Wtls options
Browser push
About browser push
Turn on browser push
Browser push options
IP Hosts
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
134
Applications
Add an application
View properties for an application
Delete a third-party application
Application troubleshooting
Cannot add applications
Send a media file using Bluetooth technology
Media
Media file management
About transferring media files
Receive a media file using Bluetooth technology
Forward a media file
Change the amount of memory available for media files
View properties for a media file
Songs, ring tones, and videos
Switch applications during a song
Search for a song, ring tone, or video
Delete a song, ring tone, or video
Rename a song, ring tone, or video
View a picture
Pictures
Download a ring tone
Add a picture folder
Save a picture
Sort pictures
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
Download a Home screen background
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
Pan a picture
Media card settings
About media cards
Remove a media card safely
Set options for removing a media card safely
Turn on mass storage mode manually
Turn off the mass storage mode prompt
About media card encryption
Encrypt the files on a media card
Turn off media card support
Turn off mass storage mode support
Format a media card
My device does not recognize my media card
Media troubleshooting
Cannot open media files
Maps
Locations
Directions
Map basics
Tracking
View status information at the top of a map
Clear the map cache
Tracking prerequisites
Keep backlighting on when you track your movement
Track your movement
View north at the top of a map
Hide the tracking information at the bottom of a map
Map troubleshooting
Diagonal lines appear on a map
154
Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
Click Delete Group
View a mailing list
Delete a mailing list
Categories
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Contact list settings
Delete a SIM card contact
Sort contacts or tasks
Set display options for contacts
Set the Allow Duplicate Names field to No
Contact troubleshooting
Prevent duplicate names in your address book
164
Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Meetings
Calendar settings
Set the start and end time for days
Set a snooze time for reminders
View tasks in the calendar
Set the first day of the week
Hide free time in Agenda view
Set how long your device stores calendar entries
Set the Show Free Time in Agenda View field to No
Set the Keep Appointments field
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
172
Tasks
Task basics
Create a task
Change a task
Hide completed tasks
Forward a task or memo
Delete a task
Click Hide Completed
175
Task list settings
177
178
Memos
Memo basics
Create a memo
Change a memo
Delete a memo
Memo list settings
182
Alarm
About the alarm
Turn on the alarm
Silence the alarm
184
Convert a measurement
Calculator
Use the calculator
186
Bluetooth technology
Bluetooth technology basics
Bluetooth technology settings
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Restrict outgoing calls
Make your BlackBerry device discoverable
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
191
192
Date and time troubleshooting
Click Update Time
Date and time
Set the date and time
194
Notification profiles
Notification basics
Prevent notification during calls
Delete a notification profile
Set the same ring tone for all notification profiles
LED notification
Silence your device
View a list of saved ring tones
LED notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Add Name Change Name Delete Name
My device is vibrating more times than expected
Notification profile troubleshooting
Delete a notification profile exception
201
202
Turn on invitation passwords
BlackBerry Messenger
Contacts
Respond to an invitation
Turn off invitation forwarding options
View a contacts information
Rename a contact
Add a group
Conversations
Move a contact to a group
Rename a group
Delete a group
Open a conversation
Add an emoticon
Send a file to a contact
Ping a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Available Unavailable
Display and keyboard
Backlighting
Display settings
Set the display font
About organizing applications
Add an application folder
Keyboard settings
Move an application icon
Hide an application icon
Delete an application folder
Turn on standby mode
Assign an application to a Convenience key
Display troubleshooting
Themes
214
Language
Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
Set the Use Input Method Shortcut field to No
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
About the preferred wireless network list
Change the order of preferred wireless networks
Click My Preferred Network List
Click Add Network
Turn off data service
Switch wireless networks manually
About roaming
About global roaming
Global roaming prerequisites
Change the network mode
Verify the status of network connections and services
Wireless network coverage troubleshooting
Connect to a GSM network
222
Power and battery
224
SIM card
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Click Enable Security
Delete a SIM card contact
About SIM card security
Protect your SIM card with a PIN code
Security
Security basics
Set a limit for device password attempts
About content protection
Set content protection strength
Encryption
Password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Change the password keeper password
Copy a password
Prevent password copying
Advanced security
Smart cards
Cannot unlock my device using my smart card
Security troubleshooting
Use a certificate to authenticate your smart card
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Theme Data
Files
Key Store
238
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Service books
About service books
Accept a service book
Delete a service book
242
Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
244
245
246
247
248
Cannot open media files on my media card
250
251
252
Cannot synchronize a certificate
Diagnostic reports
Click Delete or Delete All
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
256
NUM lock
Abbreviation list
CAP lock
Triple DES
Legal notice