User Guide
SWDT178301-178301-0313075256-001 Rev.002
Contents
Voice dialing
101
117
173
203
223
241
257
Page
BlackBerry basics
Collapse a folder
No application opens when I press a Convenience key
Create a link for a PIN
Expand a folder
A message
Shortcuts
Phone shortcuts
Message shortcuts
Typing shortcuts
A message list
Move around a message list
Attachment shortcuts
Search shortcuts
Navigate a web
Browser shortcuts
Media shortcuts
On a web
Calendar shortcuts
Maps shortcuts
Page
Phone basics
Phone
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Switch calls
About emergency calls
About Emergency Callback Mode
Emergency calls
Use a headset
Voice dialing
Volume
Set the matching sensitivity level for voice commands
Dial an extension using a voice command
Check your phone number using a voice command
Turn off choice lists for voice commands
Improve voice recognition of numbers
Change the voice mail access number
Voice mail
Set playback options for voice dialing
Conference calls
Speed dial
Add a caller ID picture for a contact
Caller ID
Create a phone number link for a conference call
Leave a conference call
View call logs in a message list
Call logs
Delete the caller ID picture for a contact
About call logs
Delete call log notes
Call waiting
Change call log notes
Forward a call log
Call forwarding prerequisites
Call forwarding
Turn on call waiting
About call forwarding
Click New Number
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
TTY support
Smart dialing
Turn on TTY support
Switch the active phone number
Multiple phone numbers
TTY support prerequisites
Sort phone numbers or contacts on the Phone screen
Phone settings
Hide your phone number from contacts when you make calls
Turn on dialing from the Lock screen
Click Last Call or Total Calls Click Clear Timer
Reset a call timer
About telecoil mode
Turn on telecoil mode
Phone troubleshooting
Cannot make or receive calls
My phone number appears as Unknown in the phone
Cannot check my voice mail
Cannot make calls using a voice command
Voice dialing
Set the voice dialing language
Check the battery power level using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Voice dialing troubleshooting
Set playback options for voice dialing
Improve voice recognition of numbers
Adapt digit dialing to improve voice recognition of numbers
Email message basics
Email messages
Save a message
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Email message folders
Sent messages
Click Email Settings
Hide sent messages
Click Folder Redirection
Email message filter options
Email message filters
About email message filters
Create an email message filter
Change an email message filter
Turn on an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Delete an email message filter
Click Firewall
Email message forwarding
Stop forwarding email messages to your device
Block incoming messages
Request delivery or read confirmation for email messages
Message settings
Reset a blocked message counter
Check spelling automatically before sending email messages
Click Default Services Change the Messaging Cmime field
Add a signature
Set an out-of-office reply
View more of the subject line for messages
Message list settings
Click General Settings
Delete the disclaimer from an email message
Set how long your device stores messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Message troubleshooting
Cannot send messages
Am not receiving messages
Some email message folders appear dimmed
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Page
Page
Find your PIN
PIN messages
PIN message basics
About PIN messages
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list settings
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
Find your SMS phone number
SMS text messages
SMS text message basics
About SMS text messages
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
Turn off AutoText for SMS text messages
Set the Disable AutoText field to Yes
Set the Delivery Reports field to On
View more of the history in SMS text messages
Request delivery notification for all SMS text messages
Set the Number of Previous Items field
Turn off the prompt that appears before you delete items
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
Some messages no longer appear on my device
Page
MMS message basics
MMS messages
Click Send as MMS
Create a slide show in an MMS message
Record and send a voice note
Click Attach Picture or Attach Audio
Click Forward or Forward As
Forward an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Request delivery or read notification for an MMS message
Save a picture from an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your address book from an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Turn off the prompt that appears before you delete items
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Some messages no longer appear on my device
Page
Typing basics
Typing
Highlight text character by character
Cancel a text selection
Set the default currency symbol
Highlight a line of text
Use shortcut keys on the Home screen
Typing input methods
Set the trackball sensitivity
Turn off trackball sounds
Set the typing input language
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Switch typing input methods
Change a word in the custom dictionary
Spelling checker
Change options for checking spelling
Add a word to the custom dictionary
Add a custom word list item
Word list
Delete a word from the custom dictionary
About the custom word list
Stop adding items to the custom word list automatically
AutoText
Delete a custom word list item
Delete all custom word list items
Undo an AutoText change
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Cannot check spelling
Typing troubleshooting
You can only check the spelling of text that you type
Search criteria
Search
About search
Search for messages
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
103
104
Attachment basics
Attachments
View the table of contents in a document
Document attachments
View tracked changes in a document
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Synchronization
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization conflicts
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
Set the Wireless Synchronization field to Yes
Delete all device data
Wireless data restoration prerequisites
Manage data synchronization conflicts
About backing up and restoring device data
Click Purge Deleted Items
Synchronization troubleshooting
115
116
Browser basics
Browser
Move through a web page line by line
Switch browser views
View a thumbnail version of a web
Move to a section of a long web page quickly
Links, pictures, and web page addresses
Zoom in to or out from a picture
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
About saving web pages and web page requests
Web page requests
Change the picture quality in the browser
Load pictures on a web
Bookmarks
File a bookmark
Forward a bookmark
Delete a bookmark
Add a bookmark folder
About web feeds
Web feeds
Rename a bookmark folder
Delete a bookmark folder
Change a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Clear browser history
Browser settings
Delete a web feed
Clear a browser cache
Set the home
Set the default browser view
Set the web content type that the browser accepts
Set the number of times animated graphics repeat
Receive a prompt before closing the browser
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Manage browser security
Browser security
About TLS
About Wtls
Wtls options
Add a trusted content server
Browser push options
Browser push
About browser push
Turn on browser push
IP Hosts
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
134
Delete a third-party application
Applications
Add an application
View properties for an application
Cannot add applications
Application troubleshooting
About transferring media files
Send a media file using Bluetooth technology
Media
Media file management
View properties for a media file
Receive a media file using Bluetooth technology
Forward a media file
Change the amount of memory available for media files
Songs, ring tones, and videos
Rename a song, ring tone, or video
Switch applications during a song
Search for a song, ring tone, or video
Delete a song, ring tone, or video
Pictures
Download a ring tone
View a picture
Rename a picture or picture folder
Add a picture folder
Save a picture
Sort pictures
Use a picture as the Home screen background
Delete a picture or picture folder
Move a picture
Download a Home screen background
Pan a picture
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
Set options for removing a media card safely
Media card settings
About media cards
Remove a media card safely
Encrypt the files on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
About media card encryption
Turn off mass storage mode support
Format a media card
Turn off media card support
Media troubleshooting
Cannot open media files
My device does not recognize my media card
Locations
Maps
Map basics
Directions
Tracking prerequisites
Tracking
View status information at the top of a map
Clear the map cache
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
Track your movement
View north at the top of a map
Diagonal lines appear on a map
Map troubleshooting
154
Contact basics
Contacts
About custom ring tones
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
Change a mailing list
Mailing lists
About mailing lists
Create a mailing list
View a mailing list
Delete a mailing list
Click Delete Group
Categorize a contact, task, or memo
Categories
About categories
Create a category for contacts, tasks, or memos
Address lookup
Add a contact to your SIM card
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Set display options for contacts
Contact list settings
Delete a SIM card contact
Sort contacts or tasks
Contact troubleshooting
Prevent duplicate names in your address book
Set the Allow Duplicate Names field to No
164
Calendar basics
Calendar
Recurrence fields
Schedule a meeting
Meetings
Calendar settings
Set the first day of the week
Set the start and end time for days
Set a snooze time for reminders
View tasks in the calendar
Set the Keep Appointments field
Hide free time in Agenda view
Set how long your device stores calendar entries
Set the Show Free Time in Agenda View field to No
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Cannot schedule appointments that span multiple days
172
Change a task
Tasks
Task basics
Create a task
Click Hide Completed
Hide completed tasks
Forward a task or memo
Delete a task
175
Task list settings
177
178
Change a memo
Memos
Memo basics
Create a memo
Delete a memo
Memo list settings
182
Silence the alarm
Alarm
About the alarm
Turn on the alarm
184
Calculator
Use the calculator
Convert a measurement
186
Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology settings
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Restrict outgoing calls
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
Cannot type a passkey on a Bluetooth enabled device
191
192
Set the date and time
Date and time troubleshooting
Click Update Time
Date and time
194
Notification basics
Notification profiles
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
LED notification
LED notification
Silence your device
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
Add Name Change Name Delete Name
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
201
202
Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Contacts
Add a group
Turn off invitation forwarding options
View a contacts information
Rename a contact
Delete a group
Conversations
Move a contact to a group
Rename a group
Ping a contact
Open a conversation
Add an emoticon
Send a file to a contact
Availability
Receive notification when a contact becomes available
Available Unavailable
Click Set Alert
Backlighting
Display and keyboard
Add an application folder
Display settings
Set the display font
About organizing applications
Delete an application folder
Keyboard settings
Move an application icon
Hide an application icon
Assign an application to a Convenience key
Turn on standby mode
Themes
Display troubleshooting
214
Language
Set the Use Input Method Shortcut field to No
Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Click Add Network
About the preferred wireless network list
Change the order of preferred wireless networks
Click My Preferred Network List
Turn off data service
Global roaming prerequisites
Switch wireless networks manually
About roaming
About global roaming
Connect to a GSM network
Change the network mode
Verify the status of network connections and services
Wireless network coverage troubleshooting
222
Power and battery
224
Add a contact to your SIM card
SIM card
About the SIM card phone book
Load the SIM card phone book
Protect your SIM card with a PIN code
Click Enable Security
Delete a SIM card contact
About SIM card security
Security basics
Security
Encryption
Set a limit for device password attempts
About content protection
Set content protection strength
Password keeper
Change a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Prevent password copying
Delete a password from the password keeper
Change the password keeper password
Copy a password
Advanced security
Smart cards
Security troubleshooting
Use a certificate to authenticate your smart card
Cannot unlock my device using my smart card
About permissions for third-party applications
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
Interaction permissions for third-party applications
Connection permissions for third-party applications
Key Store
Data permissions for third-party applications
Theme Data
Files
238
BrickBreaker scoring
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Submit a score to the BrickBreaker high score web site
Adjust the volume
Play BrickBreaker
Set the paddle speed
Delete a service book
Service books
About service books
Accept a service book
242
Some features are not available on my device
Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
244
245
246
247
248
Cannot open media files on my media card
250
251
252
Cannot synchronize a certificate
Diagnostic reports
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Click Delete or Delete All
256
Abbreviation list
CAP lock
NUM lock
Triple DES
Legal notice