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•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:

•Wait for a few seconds. The email message folders might become available after a short period of time.

•Turn off wireless email reconciliation, and then turn it on again.

Email message filters are not working correctly

Try performing the following actions:

•Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

I cannot send SMS text messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

•Verify that your wireless service plan includes this service.

I am not receiving SMS text messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Verify that your wireless service plan includes this service.

I cannot attach a file to an MMS message

Try performing the following actions:

•Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

•Verify that the file size does not exceed 300 KB.

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