Blackberry 8830

SWDT178301-178301-0313075256-001 Rev.002

Contents

Main Page Contents Page Page Page Page Page Page Page Page Page BlackBerry basics Page Shortcuts BlackBerry basics shortcuts Phone shortcuts Typing shortcuts Search shortcuts Attachment shortcuts Browser shortcuts Media shortcuts Maps shortcuts Calendar shortcuts Page Phone Phone basics Page Use a headset Emergency calls About emergency calls About Emergency Callback Mode About assisted GPS support Volume Voice dialing Page Set playback options for voice dialing Improve voice recognition of numbers Voice mail Check your voice mail Change the voice mail access number Speed dial Make a call using speed dial Assign a speed dial number to a key Change a speed dial number Conference calls Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact Call logs About call logs Add notes to a call log Change call log notes Forward a call log Call waiting Call waiting prerequisites Turn on call waiting Call forwarding About call forwarding Call forwarding prerequisites Forward calls Add a call forwarding phone number Change a call forwarding phone number Delete a call forwarding phone number Smart dialing About smart dialing Set the default country code and area code Set options for dialing extensions TTY support Multiple phone numbers About multiple phone numbers Switch the active phone number Phone settings Hide your phone number from contacts when you make calls Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Stop ending calls when you insert your device in the holster Stop answering calls when you remove your device from the holster Reset a call timer About telecoil mode Turn on telecoil mode Phone shortcuts Phone troubleshooting I cannot make or receive calls My phone number appears as Unknown in the phone I cannot check my voice mail Voice dialing Page Set playback options for voice dialing Improve voice recognition of numbers Voice dialing troubleshooting Page Email messages Email message basics Open a message Send an email message Save a draft of a message Page Email message folders Add, change, or delete an email message folder Hide filed email messages View messages in a specific folder Stop a message from sending Stop storing messages sent from your device on your computer Stop storing messages sent from your computer on your device Email message filters About email message filters Create an email message filter Create an email message filter based on a contact or subject Email message filter options Turn on an email message filter Change an email message filter Change the order of email message filters Forward email messages to your device when no filters apply Delete an email message filter Email message forwarding Forward messages from a specific email message folder to your device Stop forwarding email messages to your device Check spelling automatically before sending email messages Request delivery or read confirmation for email messages Add a signature Set an out-of-office reply Change the email address that you use to send messages or meeting invitations Delete the disclaimer from an email message Use color to differentiate work messages from other messages Page Page Page Page Page Page PIN messages PIN message basics Page Page Stop a message from sending Page Page Page Some messages no longer appear on my device Page Page SMS text messages SMS text message basics About SMS text messages Find your SMS phone number Open a message Page Page Turn off AutoText for SMS text messages View more of the history in SMS text messages Request delivery notification for all SMS text messages Set how long your service center attempts to send SMS text messages Page Page I cannot send SMS text messages I am not receiving SMS text messages Page Page MMS messages MMS message basics Save a draft of a message Create a slide show in an MMS message Record and send a voice note Page Mark a message as opened or unopened View messages in a specific folder MMS message attachments Attach a media file to an MMS message Attach a contact or appointment to an MMS message Page View the size of an MMS message before sending it Stop receiving MMS messages when roaming Page Block MMS messages Page I cannot attach a file to an MMS message Page Page Typing Typing basics Page Set the trackball sensitivity Turn off trackball sounds Use shortcut keys on the Home screen Typing input methods About typing in Arabic or Russian Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tap Switch typing input methods Set the typing input language Spelling checker Check spelling automatically before sending email messages Change options for checking spelling Add a word to the custom dictionary Change a word in the custom dictionary Word list About the custom word list Add a custom word list item Change a custom word list item AutoText Create an AutoText entry Change an AutoText entry Delete an AutoText entry Undo an AutoText change Turn off AutoText for SMS text messages Typing shortcuts Typing troubleshooting I cannot check spelling Page Search About search Search for messages Search criteria View a list of saved searches Change a saved search Delete a saved search Search for messages by contact or subject Search for text in a message, attachment, or web page Search for organizer data and messages that contain specific information Search shortcuts Page Attachments Attachment basics Document attachments Type a password for a password-protected .pdf file attachment View tracked changes in a document View the table of contents in a document Spreadsheet attachments Media attachments Presentation attachments vCard contact attachments Attachment shortcuts Attachment troubleshooting A skipped content bar appears in a document A question mark appears on a slide Synchronization About synchronization Wireless email reconciliation prerequisites Reconcile email messages over the wireless network Delete email messages over the wireless network Wireless data synchronization prerequisites Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Wireless data restoration prerequisites Delete all device data Empty the deleted items folder on your computer from your device Synchronization troubleshooting Page Page Browser Browser basics About browser configurations Visit a web page Follow a link Page Links, pictures, and web page addresses Page Change the picture quality in the browser Load pictures on a web page Web page requests About saving web pages and web page requests Save a web page request to a message list Save a web page to a message list Bookmarks About bookmarks Add a bookmark Make a web page available offline Change a bookmark Page Rename a bookmark folder Delete a bookmark folder Web feeds About web feeds Subscribe to a web feed View web feed content Listen to web feed content Mark a web feed title as opened or unopened Change a web feed File a web feed Browser settings Clear a browser cache Clear browser history Turn on JavaScript support Set the default browser view Set the number of times animated graphics repeat Set the web content type that the browser accepts Set the home page Set the default browser configuration Set the character encoding for all web pages Receive a prompt before running a script Receive a prompt before closing the browser Browser security About TLS About WTLS Manage browser security TLS options WTLS options Add a trusted content server Browser push About browser push Turn on browser push Browser push options Browser shortcuts Page Page Applications Page Media Media file management About transferring media files Transfer a file between your device and your computer using the media manager tool Transfer a file between your device and your computer in mass storage mode Receive a media file using Bluetooth technology Forward a media file Change the amount of memory available for media files View properties for a media file Songs, ring tones, and videos Search for a song, ring tone, or video Switch applications during a song Delete a song, ring tone, or video Rename a song, ring tone, or video Move a song, ring tone, or video Pictures View a picture Add a picture folder Save a picture Sort pictures Rename a picture or picture folder Delete a picture or picture folder Move a picture Download a Home screen background Use a picture as the Home screen background Page Rotate a picture Media card settings About media cards Remove a media card safely Set options for removing a media card safely About media card encryption Encrypt the files on a media card View the amount of available memory on a media card Turn on mass storage mode manually Turn off the mass storage mode prompt Media shortcuts Media troubleshooting Maps Locations View a location on a map Add a bookmark for a location Clear a map Directions Map basics View status information at the top of a map Clear the map cache Tracking Tracking prerequisites Set the GPS receiver that you use to track your movement Track your movement View north at the top of a map Maps shortcuts Map troubleshooting Diagonal lines appear on a map Page Contacts Contact basics Delete a contact About pauses and waits Add a pause or a wait to a phone number About custom ring tones Assign a ring tone to a contact Mailing lists About mailing lists Create a mailing list Change a mailing list View a mailing list Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact About categories Address lookup Search for contacts in your organization's address book Manage address lookup results SIM card phone book About the SIM card phone book Load the SIM card phone book Add a contact to your SIM card Change a SIM card contact Contact list settings Sort contacts or tasks Set display options for contacts Contact troubleshooting Page Calendar Calendar basics Schedule a meeting Recurrence fields Meetings Calendar settings Set the start and end time for days Set a snooze time for reminders Change the email address that you use to send messages or meeting invitations View tasks in the calendar Set the first day of the week Calendar shortcuts Calendar troubleshooting I cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments Some characters in calendar entries do not appear correctly after synchronization Page Tasks Task basics Create a task Recurrence fields Change a task Page Page Task list settings Sort contacts or tasks Set a snooze time for reminders View tasks in the calendar View the number of contacts, calendar entries, tasks, or memos stored on your device Page Memos Memo basics Create a memo Change a memo Forward a task or memo Delete a memo About categories Memo list settings Page Alarm Page Calculator Page Bluetooth technology Bluetooth technology basics Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Bluetooth technology settings Prevent your device from sharing contacts with Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Page Page Date and time Set the date and time Get the date and time from the wireless network automatically Date and time troubleshooting The time on my device is incorrect Page Notification profiles Notification basics About notification profiles Switch notification profiles Create a notification profile Delete a notification profile Set the same ring tone for all notification profiles Prevent notification during calls Silence your device View a list of saved ring tones LED notification LED notification Turn off Bluetooth connection notification Turn on wireless coverage notification Custom notification About custom notification Set custom notification for calls or messages from a specific contact Change the order of notification profile exceptions Change a notification profile exception Change the list of contacts for a notification profile exception Notification profile troubleshooting Page Page BlackBerry Messenger Contacts Add a contact Turn on invitation passwords Respond to an invitation Turn off invitation forwarding options Delete a contact View a contact's information Rename a contact Add a group Conversations Start a conversation Page Availability Receive notification when a contact becomes available Display and keyboard Backlighting Display settings Move an application icon Hide an application icon Delete an application folder Keyboard settings Turn on key tones Page Themes Display troubleshooting Page Language Set the voice dialing language Set display options for contacts Language troubleshooting Some characters do not appear correctly on my device Wireless network coverage Find information about wireless coverage indicators Turn off a wireless connection Network connection indicators Turn on wireless coverage notification Check the wireless coverage level using a voice command About the preferred wireless network list Add a wireless network to the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list Turn off data service About roaming Switch wireless networks manually About global roaming Global roaming prerequisites Connect to a GSM network Change the network mode Verify the status of network connections and services Wireless network coverage troubleshooting I cannot connect to a wireless network Page Power and battery Page SIM card About the SIM card phone book Load the SIM card phone book Add a contact to your SIM card Change a SIM card contact Delete a SIM card contact About SIM card security Protect your SIM card with a PIN code Security Security basics Set a limit for device password attempts Encryption About content protection Protect your device data Set content protection strength About encryption keys Password keeper About the password keeper Add a password to the password keeper Generate a random password Set criteria for randomly generated passwords View a password in the password keeper Change a password in the password keeper Hide passwords in the password keeper Page Advanced security Smart cards About smart password entry Smart password entry prerequisites Turn off smart password entry Switch smart password filters Security troubleshooting I cannot unlock my device using my smart card Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Page BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Page Service books About service books Accept a service book Delete a service book Page Troubleshooting BlackBerry Basics troubleshooting No application opens when I press a Convenience key Some features are not available on my device Phone troubleshooting Voice dialing troubleshooting I cannot file email messages I received notification of a new message, but no new messages appear in my message list Some messages no longer appear on my device Page Typing troubleshooting Attachment troubleshooting Synchronization troubleshooting Browser troubleshooting Application troubleshooting Media troubleshooting Map troubleshooting Contact troubleshooting Calendar troubleshooting Bluetooth technology troubleshooting Date and time troubleshooting Notification profile troubleshooting Display troubleshooting Language troubleshooting Wireless network coverage troubleshooting I cannot connect to a wireless network I cannot synchronize a certificate I cannot connect to a GSM network Security troubleshooting Diagnostic reports About diagnostic reports Run a diagnostic report View a diagnostic report Submit a diagnostic report Set a default recipient for diagnostic reports View the version number of the BlackBerry Device Software on your device I cannot run or submit a diagnostic report Page Abbreviation list Page Legal notice