Application troubleshooting

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

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Blackberry 8830 manual Application troubleshooting, Cannot add applications

Contents

User Guide SWDT178301-178301-0313075256-001 Rev.002 Contents Voice dialing 101 117 173 203 223 241 257 Page BlackBerry basics Expand a folder No application opens when I press a Convenience keyCreate a link for a PIN Collapse a folder Message shortcuts ShortcutsPhone shortcuts A message Typing shortcuts A message listMove around a message list Search shortcuts Attachment shortcuts On a web Browser shortcutsMedia shortcuts Navigate a web Maps shortcuts Calendar shortcutsPage Phone Phone basics Switch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Use a headset About Emergency Callback ModeEmergency calls About emergency calls Volume Voice dialing Turn off choice lists for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Set the matching sensitivity level for voice commands Set playback options for voice dialing Change the voice mail access numberVoice mail Improve voice recognition of numbers Speed dial Conference calls Leave a conference call Caller IDCreate a phone number link for a conference call Add a caller ID picture for a contact About call logs Call logsDelete the caller ID picture for a contact View call logs in a message list Forward a call log Call waitingChange call log notes Delete call log notes About call forwarding Call forwardingTurn on call waiting Call forwarding prerequisites Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Click New Number Smart dialing TTY support TTY support prerequisites Switch the active phone numberMultiple phone numbers Turn on TTY support Turn on dialing from the Lock screen Phone settingsHide your phone number from contacts when you make calls Sort phone numbers or contacts on the Phone screen Turn on telecoil mode Reset a call timerAbout telecoil mode Click Last Call or Total Calls Click Clear Timer Phone troubleshooting Cannot make or receive callsMy phone number appears as Unknown in the phone Cannot make calls using a voice command Cannot check my voice mail Voice dialing Set the matching sensitivity level for voice commands Check the battery power level using a voice commandTurn off choice lists for voice commands Set the voice dialing language Voice dialing troubleshooting Set playback options for voice dialingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Email messages Email message basics Set the importance level for a message Blind carbon copy a contactAttach a contact to a message Save a message Email message folders Sent messages Click Email Settings Hide sent messagesClick Folder Redirection Create an email message filter Email message filtersAbout email message filters Email message filter options Turn on an email message filter Change an email message filter Forward email messages to your device when no filters apply Change the order of email message filtersDelete an email message filter Block incoming messages Email message forwardingStop forwarding email messages to your device Click Firewall Check spelling automatically before sending email messages Message settingsReset a blocked message counter Request delivery or read confirmation for email messages Click Default Services Change the Messaging Cmime field Add a signatureSet an out-of-office reply Delete the disclaimer from an email message Message list settingsClick General Settings View more of the subject line for messages Set how long your device stores messages About multiple message listsUse one message list or multiple message lists Hide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmedPage Page About PIN messages PIN messagesPIN message basics Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list settings Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Set the Disable AutoText field to Yes Turn off AutoText for SMS text messages Set the Number of Previous Items field View more of the history in SMS text messagesRequest delivery notification for all SMS text messages Set the Delivery Reports field to On Turn off the prompt that appears before you delete items Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages Some messages no longer appear on my device Page MMS messages MMS message basics Click Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Send as MMS Forward an MMS message Click Forward or Forward As MMS message attachments Attach a media file to an MMS messageAttach a contact or appointment to an MMS message Add a contact to your address book from an MMS message Save a picture from an MMS messageAdd an appointment to your calendar from an MMS message Request delivery or read notification for an MMS message Stop receiving MMS messages when roaming View the size of an MMS message before sending it Turn off the prompt that appears before you delete items Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Page Typing Typing basics Highlight a line of text Cancel a text selectionSet the default currency symbol Highlight text character by character Turn off trackball sounds Typing input methodsSet the trackball sensitivity Use shortcut keys on the Home screen Switch typing input methods Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Set the typing input language Add a word to the custom dictionary Spelling checkerChange options for checking spelling Change a word in the custom dictionary About the custom word list Word listDelete a word from the custom dictionary Add a custom word list item Delete all custom word list items AutoTextDelete a custom word list item Stop adding items to the custom word list automatically Delete an AutoText entry Create an AutoText entryChange an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling You can only check the spelling of text that you type Search for messages SearchAbout search Search criteria Delete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject 103 104 Attachments Attachment basics View the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Delete email messages over the wireless network Wireless email reconciliation prerequisitesReconcile email messages over the wireless network Synchronization Set the Wireless Synchronization field to Yes Wireless data synchronization prerequisitesSynchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Wireless data restoration prerequisitesManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items 115 116 Browser Browser basics Move to a section of a long web page quickly Switch browser viewsView a thumbnail version of a web Move through a web page line by line Links, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a picture Load pictures on a web Web page requestsChange the picture quality in the browser About saving web pages and web page requests Bookmarks Add a bookmark folder Forward a bookmarkDelete a bookmark File a bookmark Delete a bookmark folder Web feedsRename a bookmark folder About web feeds Mark a web feed title as opened or unopened View web feed contentListen to web feed content Change a web feed Clear a browser cache Browser settingsDelete a web feed Clear browser history Set the number of times animated graphics repeat Set the default browser viewSet the web content type that the browser accepts Set the home Receive a prompt before running a script Set the default browser configurationSet the character encoding for all web pages Receive a prompt before closing the browser About Wtls Browser securityAbout TLS Manage browser security Add a trusted content server Wtls options Turn on browser push Browser pushAbout browser push Browser push options IP Hosts Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device 134 View properties for an application ApplicationsAdd an application Delete a third-party application Application troubleshooting Cannot add applications Media file management Send a media file using Bluetooth technologyMedia About transferring media files Change the amount of memory available for media files Receive a media file using Bluetooth technologyForward a media file View properties for a media file Songs, ring tones, and videos Delete a song, ring tone, or video Switch applications during a songSearch for a song, ring tone, or video Rename a song, ring tone, or video Pictures Download a ring toneView a picture Sort pictures Add a picture folderSave a picture Rename a picture or picture folder Download a Home screen background Delete a picture or picture folderMove a picture Use a picture as the Home screen background View pictures in a list View pictures as a slide showChange the number of seconds between slides in a slide show Pan a picture Remove a media card safely Media card settingsAbout media cards Set options for removing a media card safely About media card encryption Turn on mass storage mode manuallyTurn off the mass storage mode prompt Encrypt the files on a media card Turn off mass storage mode support Format a media cardTurn off media card support Media troubleshooting Cannot open media filesMy device does not recognize my media card Maps Locations Directions Map basics Clear the map cache TrackingView status information at the top of a map Tracking prerequisites View north at the top of a map Keep backlighting on when you track your movementTrack your movement Hide the tracking information at the bottom of a map Map troubleshooting Diagonal lines appear on a map 154 Contacts Contact basics Add a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tones Create a mailing list Mailing listsAbout mailing lists Change a mailing list View a mailing list Delete a mailing listClick Delete Group Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Address lookup Load the SIM card phone book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM card Sort contacts or tasks Contact list settingsDelete a SIM card contact Set display options for contacts Contact troubleshooting Prevent duplicate names in your address bookSet the Allow Duplicate Names field to No 164 Calendar Calendar basics Schedule a meeting Recurrence fields Meetings Calendar settings View tasks in the calendar Set the start and end time for daysSet a snooze time for reminders Set the first day of the week Set the Show Free Time in Agenda View field to No Hide free time in Agenda viewSet how long your device stores calendar entries Set the Keep Appointments field Calendar troubleshooting Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days 172 Create a task TasksTask basics Change a task Delete a task Hide completed tasksForward a task or memo Click Hide Completed 175 Task list settings 177 178 Create a memo MemosMemo basics Change a memo Delete a memo Memo list settings 182 Turn on the alarm AlarmAbout the alarm Silence the alarm 184 Calculator Use the calculatorConvert a measurement 186 Bluetooth technology Bluetooth technology basics Delete a paired Bluetooth enabled device Bluetooth technology settingsRename a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Restrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Make your BlackBerry device discoverable Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear 191 192 Date and time Date and time troubleshootingClick Update Time Set the date and time 194 Notification profiles Notification basics Delete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls View a list of saved ring tones LED notificationSilence your device LED notification Custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notification Click Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name Delete Name Notification profile troubleshooting Delete a notification profile exceptionMy device is vibrating more times than expected 201 202 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Rename a contact Turn off invitation forwarding optionsView a contacts information Add a group Rename a group ConversationsMove a contact to a group Delete a group Send a file to a contact Open a conversationAdd an emoticon Ping a contact Availability Receive notification when a contact becomes available Available UnavailableClick Set Alert Display and keyboard Backlighting About organizing applications Display settingsSet the display font Add an application folder Hide an application icon Keyboard settingsMove an application icon Delete an application folder Turn on standby mode Assign an application to a Convenience key Display troubleshooting Themes 214 Language Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts Set the Use Input Method Shortcut field to No Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicators Click My Preferred Network List About the preferred wireless network listChange the order of preferred wireless networks Click Add Network Turn off data service About global roaming Switch wireless networks manuallyAbout roaming Global roaming prerequisites Wireless network coverage troubleshooting Change the network modeVerify the status of network connections and services Connect to a GSM network 222 Power and battery 224 Load the SIM card phone book SIM cardAbout the SIM card phone book Add a contact to your SIM card About SIM card security Click Enable SecurityDelete a SIM card contact Protect your SIM card with a PIN code Security Security basics Set content protection strength Set a limit for device password attemptsAbout content protection Encryption Password keeper View a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords Change a password in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying Advanced security Smart cards Security troubleshooting Use a certificate to authenticate your smart cardCannot unlock my device using my smart card Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Files Data permissions for third-party applicationsTheme Data Key Store 238 BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Set the paddle speed Adjust the volumePlay BrickBreaker Submit a score to the BrickBreaker high score web site Accept a service book Service booksAbout service books Delete a service book 242 No application opens when I press a Convenience key TroubleshootingBlackBerry Basics troubleshooting Some features are not available on my device 244 245 246 247 248 Cannot open media files on my media card 250 251 252 Cannot synchronize a certificate Diagnostic reports Set a default recipient for diagnostic reports Cannot run or submit a diagnostic reportClick Delete or Delete All 256 Abbreviation list CAP lockNUM lock Triple DES 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