Diagnostics
Note: Broadband Redirect Messages are visible only if they have been enabled by your service provider, and the physical appearance may vary from the examples shown.
Understanding Broadband Redirect Messages
If the 2Wire gateway detects a connection problem or an intermittent service error, it generates an error or alert (Broadband Redirect Message) and displays the message within your Web browser. The following messages contain information that can help you resolve some of the most common installation or network conflicts.
Excessive Sessions Warning
This error message typically occurs when your PC has been infected with the Blaster Virus or similar agent. The error message appears because too many simultaneous Internet sessions are opened, which impairs both network and PC performance. Check the PC with an
There may be cases where certain applications running on a PC mimic the excessive session characteristics, creating a false positive error condition. If you are certain that no viruses are present on the PC, enable the Do not show me excessive session
warnings in the future checkbox.
Invalid Customer Information (PPP)
This error message results from an incorrect PPP username and/or password. Click the Set Up Now button to
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