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3Com 3012 (3C13612), 3015 (3C13615), 3013 (3C13613) Appendix B Obtaining Support For Your Router

Models: 3018 (3C13618)

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68APPENDIX B: OBTAINING SUPPORT FOR YOUR ROUTER

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3Com 3012 (3C13612), 3015 (3C13615), 3013 (3C13613), 3018 (3C13618) manual Appendix B Obtaining Support For Your Router

Contents

Router 3000 Family Installation Guide Router 3012 3C13612 Router 3013 3C13613 Router 3015 3C13615Router 3016 3C13616 Router 3018 3C13618 Published March3Com Corporation 350 Campus DriveMarlborough, MA 01752-3064CONTENTS ABOUT THIS GUIDEINTRODUCING THE ROUTER 3000 FAMILY MAINTAINING THE ROUTEROPTIONAL CABLE SPECIFICATIONS Access Software DownloadsConsole Cable AUX CableConventions Web site for the latest updates to product documentationABOUT THIS GUIDE Words in italics INTRODUCING THE ROUTER 1 FAMILY RouterFigure 2 illustrates the back panel of the Router Console Port AUX PortTable 4 Router 3012 LEDs continued Table 5 Attributes of the Console PortRouter 3013 and Ethernet PortSynchronous/Asynchronous Serial Port RouterTable 9 System Specifications for the Router 3013 and Router Figure 3 Router 3013 and RouterFigure 4 Back Panel of the Router 3013 and Router Router 3013 Descriptiona synchronous/asynchronous serial port, and an ISDN S/T port Console PortAUX Port Ethernet PortSynchronous/Asynchronous Serial Port Table 12 Attributes of the AUX PortRouter 3016 and ISDN S/T and ISDN U PortsRouter Table 14 Attributes of the Serial Port continuedTable 16 System Specifications for the Router 3016 and Router Figure 6 Back Panel of the RouterFigure 7 Router Figure 8 Back Panel of the RouterConsole Port Table 18 lists attributes of the console portCT1/PRI and E1/CE1/PRI Ports AUX PortEthernet Port Table 18 Attributes of the Console Port continuedTable 21 Attributes of the CT1/PRI Port continued AttributeCT1/PRI Description E1/CE1/PRI DescriptionINSTALLING THE ROUTER Temperature and Humidity DustGases Static ElectricityElectromagnetic Discharge Lightning DamageEthernet cable Console cable AUX cable Installing the Router Connecting theWire Connect the input end of the power supply to the AC power outletto the Ethernet to the ConsoleTerminal Connecting the Router to the WAN For pinout details of the serial port cables, see Appendix A Installation Verifying the28 CHAPTER 2 INSTALLING THE ROUTER BOOTING AND CONFIGURING THE 3 ROUTER Connecting the RouterSetting the to a Local ConsoleFigure 14 Connection Description Dialog Box Setting the Parameters of the Console Terminal 4 Set the following parameters Bits per second - 9600 Data bitsFlow control - None 5 Click OK. The HyperTerminal dialog box displays, as shown in Figure7 Click the Settings tab, shown in Figure Powering on the Router Startup ProcessAfter “3Com Router Boot Rom, V4.60” appears, “Booting” disappears router has entered the system view and you can configure the routerThe configuration process includes the following steps diagram3 Configure the WAN port of the router Provides detailed debugging information to diagnose network faults Software Maintenance MAINTAINING THE ROUTERXmodem Protocol of the Boot ROM software to the version of the main softwareDownloading 8 In the Protocol dropdown menu, select Xmodem Applications with the copy from TFTP Protocol Creating the TFTP Upgrade ConfigurationProtocol Configuring the Router Using FTP Creating a Local FTP Upload/Download ConfigurationUpgrading the Application Uploading and3Com aaa accounting-scheme optional 3Com aaa authentication-scheme login default localUploading or Downloading an Application or Configuration File 44 CHAPTER 4 MAINTAINING THE ROUTER In this example, user indicates the user name, 123 indicates the new user password Hardwaretools Router ChassisCAUTION Use a chip extractor to replace the Boot ROM To replace the Boot ROM48 CHAPTER 4 MAINTAINING THE ROUTER Nothing is Displayed on the Terminal after Power-On TROUBLESHOOTINGThe Power LED is Off Power-On Illegible CharactersDisplay on the Terminal afterAUX Cable OPTIONAL CABLE SPECIFICATIONSConsole Cable Ethernet Cable Serial Port Cable DTE and DCE mode Cable PinoutsFigure 30 V.24 DTE Cable Assembly Figure 31 V.24 DCE Cable AssemblySignal Signal DirectionSignal Signal DirectionSignal Table 32 V.24 EIA/TIA-232 DCE Cable Pinouts continuedFigure 32 V.35 DTE Cable Assembly SignalSignal Direction SignalFigure 33 V.35 DCE Cable Assembly SignalSignal SignalFigure 34 X.21 DTE Cable Assembly Figure 35 X.21 DCE Cable AssemblySignal Signal DirectionPinouts Figure 36 EIA/TIA-449 DTE Cable AssemblySignal Signal DirectionFigure 37 EIA/TIA-449 DCE Cable Assembly SignalSignal Direction SignalFigure 38 EIA-530 DTE Cable Assembly SignalSignal Direction SignalT1 Cable ISDN BRI CablesSignal SignalSignal Table 42 describes ISDN U port cable pinoutsTable 42 ISDN U Port Cable Pinouts Figure 41 ISDN U Port Cableto Gain Service ServicesAccess Software OBTAINING SUPPORT FOR YOUR B ROUTERSupport and Repair Contact UsTelephone Technical From anywhere in these CountryTelephone Number Country68 APPENDIX B OBTAINING SUPPORT FOR YOUR ROUTER