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3Com 3012 (3C13612), 3015 (3C13615), 3013 (3C13613) Appendix B Obtaining Support for Your Router

Models: 3012 (3C13612) 3016 (3C13616) 3015 (3C13615) 3013 (3C13613) 3018 (3C13618)

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68APPENDIX B: OBTAINING SUPPORT FOR YOUR ROUTER

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3Com 3012 (3C13612), 3015 (3C13615), 3013 (3C13613), 3018 (3C13618) manual Appendix B Obtaining Support for Your Router

Contents

Router 3000 Family Installation Guide 3Com Corporation Campus DriveMarlborough, MA 01752-3064 Contents Console Cable AUX Cable Ethernet Cable T1 Cable About this Guide ConventionsList conventions that are used throughout this guide Text Conventions Examples Introducing the Router Family Router System Specifications for the Router Router 3012 LEDs Console Port Lists attributes of the console portAUX Port Lists attributes of the AUX port Router 3013 Ethernet PortLists attributes of the Ethernet port Synchronous/Asynchronous Serial Port System Specifications for the Router 3013 and Router Router 3013 Description Router 3015 Description Router 3013 and Router 3015 LEDs Serial EIA/TIA-23 Router 3016 Isdn S/T and Isdn U PortsLists attributes of the Isdn S/T and Isdn U ports Attributes of Isdn S/T and U Ports System Specifications for the Router 3016 and Router Router 3016 Description Router 3018 Description Router 3016 LEDs T1-ACT/E1-ACT CT1/PRI and E1/CE1/PRI Ports Lists attributes of the CT1/PRI and and E1/CE1/PRI portsAttributes of the Ethernet Port Attributes of the CT1/PRI Port Isdn PRI Installing the Router Temperature and Humidity DustGases Static Electricity Electromagnetic Discharge Lightning Damage Bottom of the Router Installing the Router ConnectingWire On a Workbench To the Ethernet To the ConsoleTerminal Connecting the Router to the WAN Installing the Router Installation Verifying Installing the Router Booting and Configuring Router Connecting the RouterSetting To a Local Console Connection Description Dialog Box Set the following parameters Bits per second 9600 Data bits Parity None Stop bits HyperTerminal Window Information displays on the terminal screen Powering on RouterStartup Process Configuration Online help, available by typing ? at any time Help for the Configuration Software Maintenance Maintaining the Router Downloading Xmodem Protocol Send File Dialog Box Creating the Tftp Upgrade Configuration ProtocolTerminal displays the following menu Applications with the copy from Tftp Protocol Configuring the Router Press Enter. The following information displays Using FTP Creating a Local FTP Upload/Download ConfigurationUpgrading the Application Uploading Add the user name and password Creating a Remote FTP Upload/Download Configuration FTP server ready on R3000 at User10.110.10.10none R3000 quit R3000 save Hardwaretools Router Chassis Boot ROM Location Cover Maintaining the Router Nothing is Displayed on the Terminal after Power-On TroubleshootingPower LED is Off Power-On Illegible CharactersDisplay on Terminal after Optional Cable Specifications Console CableAUX Cable Describes the console cable pinouts Console Cable Pinouts That uses category-5 twisted pair cable, as shown in Figure Ethernet CableDescribes the AUX cable pinouts AUX Cable Pinouts Serial Port Cable Describes crossover network cable pinoutsStraight-through Network Cable Pinouts Crossover Network Cable Pinouts DTE and DCE mode Cable PinoutsTypical DTE and DCE EIA/TIA-232 Maximum Transmission Baud Rate bps Distance m Describes V.24 EIA/TIA-232 DTE cable pinouts 24 EIA/TIA-232 DCE illustrates the V.24 DCE cableDescribes V.24 EIA/TIA-232 DCE cable pinouts 24 EIA/TIA-232 DTE Cable Pinout RTS/CTS CTS/RTS DTR/DSR LL/DCD DB-50 Signal Signal Direction DTE Cable Pinouts illustrates the V.35 DTE cableDescribes V.35 DTE cable pinouts DCE Cable Pinouts illustrates the V.35 DCE cable DTE Cable Pinouts illustrates the X.21 DTE cable Signal DB-50 DirectionDescribes V.35 DCE cable pinouts 35 DCE cable Pinouts Describes X.21 DTE cable pinouts DCE Cable Pinouts illustrates the X.21 DCE cableDescribes X.21 DCE cable pinouts 21 DTE Cable Pinouts DB50 Signal Signal Direction DB37 EIA/TIA-449 DTE Cable illustrates the EIA/TIA-449 DTE cablePinouts Describes EIA/TIA-449 DTE cable pinouts EIA/TIA-449 DCE Cable Assembly EIA/TIA-449 DCE Cable illustrates the EIA/TIA-449 DCE cable DB50 Signal Signal Direction DB25 EIA-530 DTE Cable illustrates the EIA-530 DTE cableDescribes EIA-530 DTE cable pinouts EIA-530 DTE Cable Pinouts T1 Cable Isdn BRI CablesDescribes T1 cable pinouts Describes Isdn S/T port cable pinouts Isdn U Port Cable Obtaining Support for Your Router Support and Repair Contact UsTelephone Technical Latin America Telephone Technical Support and Repair US and Canada Telephone Technical Support and Repair Appendix B Obtaining Support for Your Router