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3Com 5000 manual Country, Telephone Number, Contract requests emeacontract@3com.com

Models: 5000

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70APPENDIX A: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Country	Telephone Number	Country	Telephone Number

Asia, Pacific Rim — Telephone Technical Support and Repair
Australia	1800 075 316	Philippines	1800 144 10220 or
Hong Kong	2907 0456		029003078
India	000 800 440 1193	PR of China	800 810 0504
Indonesia	001 803 852 9825	Singapore	800 616 1463
Japan	03 3507 5984	South. Korea	080 698 0880
Malaysia	1800 812 612	Taiwan	00801 444 318
New Zealand	0800 450 454	Thailand	001 800 441 2152

Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780

Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780

Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780

You can also obtain non-urgent support in this region at this email address apr_technical_support@3com.com Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048, or send an email at this email address: ap_rma_request@3com.com

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions not listed below, call: +44 1442 435529

From the following countries, call the appropriate number:

Austria	0800 297 468	Luxembourg	800 23625
Belgium	0800 71429	Netherlands	0800 0227788
Denmark	800 17309	Norway	800 11376
Finland	0800 113153	Poland	00800 4411 357
France	0800 917959	Portugal	800 831416
Germany	0800 182 1502	South Africa	0800 995 014
Hungary	06800 12813	Spain	900 938 919
Ireland	1 800 553 117	Sweden	020 795 482
Israel	180 945 3794	Switzerland	0800 553 072
Italy	800 879489	U.K.	0800 096 3266

You can also obtain support in this region using this URL: http://emea.3com.com/support/email.html

You can also obtain non-urgent support in this region at these email addresses:

Technical support and general requests: customer_support@3com.com

Return material authorization: warranty_repair@3com.com

Contract requests: emea_contract@3com.com

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3Com 5000 manual Country, Telephone Number, Contract requests emeacontract@3com.com

Contents

3Com Router 5000 Family Getting Started GuideENVIRONMENTAL STATEMENT 3Com Corporation 350 Campus Drive Marlborough MAUNITED STATES GOVERNMENT LEGEND End of Life StatementDownload the latest software and documentation for your 3Com Router Page Download the latest software and documentation for your 3Com Router ContentsContents About This Guide 1 Introducing the Router 5000 FamilyTroubleshooting 2 Installation3 Starting and Configuring the Router Router Software MaintenanceAccess Software Downloads Contact Us Solve Problems OnlinePurchase Extended Warranty and Professional Services Contents8 Contents About This Guide Conventions Router 5000/6000 Configuration GuideRouter 5000/6000 Command Reference Guide Relatednetwork supplier Commentspddtechpubscomments@3com.com Documentation12 About This Guide High-performance processor The Router 5000 uses About theRouter 1 Introducing the Router 5000 FamilyEthernet access solution By extending SICs and MIMs, the Figure 2 Rear view of 3Com Router 3Com Router3C13701 Figure 1 Front view of 3Com RouterTable 3 System description of 3Com Router System DescriptionTable 2 Router 5012 Indicators Indication3C13751 Boot ROM Stores Bootstrap program3Com Router Table 4 LEDs of 3Com 5232 Router Figure 4 Rear view of 3Com RouterIndication System Description Boot ROM Stores Bootstrap programTable 5 System description of 3Com Router 3Com Router 5642 Figure 5 Front view of 3Com Router 3C13755Table 6 Router 5642 Indicators Figure 6 Rear view of 3Com RouterTable 7 System description of 3Com Router Table 6 Router 5642 Indicators continuedSystem Description Indication3Com Router 5682 Figure 7 Front view of 3Com Router 3C13759Figure 8 Rear view of 3Com Router Table 9 System description of 3Com Router Table 8 Router 5682 IndicatorsSystem Description 3Com Router 5682 3C1375924 Chapter 1 Introducing the Router 5000 Family Installing the 2 InstallationInstalling the Router on a Workbench Router in a RackPower Cords Grounds and Cables PGND WireAC power supply Power CordAC Power Cord well grounded. Otherwise, the router cannot reliably avoid lightningRecommended power outlet Figure 11 AC Power ConnectorConsole Terminal Introduction to console port Console cableIntroduction to the Ethernet interface Router to LAN ConnectionEthernet cable Introduction to the AUX port Router to WANConnection AUX cableWAN Interface to DSU/CSU Introduction to the synchronous/asynchronous serial interfaceSynchronous/asynchronous mode DTE and DCE Figure 15 V.24 RS232 DTE cable assembly V.24 RS232 DCE cable assemblyV.35 DTE cable assembly Figure 16 V.24 RS232 DCE cable assemblyFigure 17 V.35 DTE cable assembly V.35 DCE cable assemblyX.21 DTE cable assembly Figure 18 V.35 DCE cable assemblyFigure 19 X.21 DTE cable assembly Figure 20 X.21 DCE cable assemblyFigure 23 V.35 DTE cable assembly Figure 21 V24 DTE cable assemblyFigure 22 V.24 DCE cable assembly 38 Chapter 2 InstallationFigure 25 X.21 DTE cable assembly Figure 24 V.35 DCE cable assemblyFigure 26 X.21 DCE cable assembly 120Ω balanced twisted pair cable E1 interface to DSU/CSU75Ω unbalanced coax cable AttributeFigure 28 E1 120Ω balanced twisted pair cable T1 interface cable and network connector assembly are optional T1 interface to DSU/CSUConnecting the router to a console terminal 3 Starting and Configuring the RouterSetting up Configuration Environment Setting the parameters for console terminal1 Select a connection port Checking before power-on Powering on the routerChecking/operating after power-on Press Enter and the screen will display Fundamentals of ConfigurationCharacteristics of the command line interface the RouterCommand line interface Configuration Fundamentals of the Router50 Chapter 3 Starting and Configuring the Router the Power System 4 TroubleshootingTroubleshooting Troubleshooting ofTroubleshooting of repeated reboot Troubleshooting of “displaying illegible characters on the terminal”SDRAM Software Upgrade ApplicationUpgrade the application software again after the problem is solved 5 Router Software Maintenance IntroductionBoot Menu Maintenance underextended and basic. You can separately upgrade and back up the SoftwareThe following table gives default names and types of the boot files 4 Display applications in Flash memory 6 Clear console authentication Upgrading Software through XMODEM Upgrading the application imageFigure 34 Send File dialog box CAUTION This upgrade approach upgrades only a portion of the Boot Upgrading the entire Boot ROM imageUpgrading the extended segment of the Boot ROM image ROM image, so you can make a second attempt once errors occurBackuping Boot ROM program to FLASH successed Upgrading the application image through EthernetBackup Extended Segment, are you sure?Y/N Restore Extended Segment, are you sure?Y/N64 Chapter 5 Router Software Maintenance 2 In Boot Menu, select 2 to enter Net Port Download Menu as followshost inet h IP address of TFTP Server flags f host inet h IP address of FTP Server Dealing with a Router Passwordpassword loss. They can help you to set a new password LossRegister Your Service BenefitsSolve Problems Online Product to GainAccess Software Warranty andServices Purchase ExtendedSupport and Repair Contact UsTelephone Technical http//csoweb4.3com.com/contactusCountry CountryTelephone Number Telephone NumberCountry CountryTelephone Number Telephone Number72 APPENDIX A OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS