Appendix a Obtaining Support for Your 3COM Products | 3Com 5000

72APPENDIX A: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

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3Com 5000 manual Appendix a Obtaining Support for Your 3COM Products

Contents

3Com Router 5000 Family 3Com Corporation Campus Drive Marlborough Page Page Contents Introduction Software Maintenance under v 3.11 Environment Register Your Product to Gain Service Benefits Contents Contents About This Guide Conventions RelatedDocumentation Comments Pddtechpubscomments@3com.com About This Guide About Router Ethernet access solution By extending SICs and MIMs, 3Com Router 3C13701 Router 5012 Indicators System DescriptionSystem description of 3Com Router 3C13751 SLOT1~3 READY/ACTIVE LEDs of 3Com 5232 Router Ready Nvram Router 5642 Indicators 3C137553Com Router 5642 Front view of 3Com Router Router 5642 Indicators 3C13759 3Com Router 5682 Front view of 3Com Router Router 5682 Indicators Introducing the Router 5000 Family Installing the Router on a Workbench InstallingRouter in a Rack Standard rack, as shown in Figure Power Cords Grounds and Cables Pgnd Wire Power Cord AC Power Cord AC power supply Recommended power outlet AC Power Connector Console Terminal Introduction to console port Console cableAttributes of the console port Router to LAN Connection Introduction to the Ethernet interfaceEthernet cable Attributes of the Ethernet interface Router to WAN ConnectionIntroduction to the AUX port AUX cable WAN Interface to Attributes of the synchronous/asynchronous serial interface Attributes of the synchronous/asynchronous serial interface Transmission rate and distance of V.24 RS232/V.35 cable DTE and DCE 24 RS232 DCE cable assembly DTE cable assembly 35 DTE cable assembly 35 DCE cable assembly 21 DTE cable assembly V24 DTE cable assembly 35 DCE cable assembly E1 interface to DSU/CSU 75Ω unbalanced coax cable120Ω balanced twisted pair cable E1 interface attributes E1 120Ω balanced twisted pair cable T1 interface to DSU/CSU T1interface attributes Setting up Configuration Environment Connecting the router to a console terminalSetting the parameters for console terminal Startup Router Setting the connection port in the local configuration Checking before power-on Powering on the router Checking/operating after power-on Press Enter and the screen will display Configuration Characteristics of the command line interfaceFundamentals Router Interface Command line interface Starting and Configuring the Router Troubleshooting Power SystemTroubleshooting of nothing being displayed on the terminal Console Troubleshooting of repeated reboot Sdram Software Upgrade Application Troubleshooting Configuration file IntroductionRouter manages three types of files Application image file main software Maintenance under Boot MenuSoftware Environment Default names and types of the boot files =MAIN B=BACKUP S=SECURE Flag set successfully Upgrading Software through Xmodem Upgrading the application image Download completed Upgrading the entire Boot ROM image Upgrading the application image through Ethernet Router Software Maintenance Software Maintenance under v 3.11 Environment Router Password Password loss. They can help you to set a new passwordDealing with a Loss Service Benefits Solve Problems OnlineRegister Your Product to Gain Warranty ServicesAccess Software Purchase Extended Contact Us Telephone TechnicalSupport and Repair Country Telephone Number US and Canada Telephone Technical Support and Repair Appendix a Obtaining Support for Your 3COM Products