Section 9 – Help & Troubleshooting

HOW TO USE ON-LINE HELP

The software contains On-Line Help for specific tool screens, functions, and error messages. When the icon (?) appears in the upper right-hand corner of the display, On-Line Help is available.

To enter On-Line Help, press the HELP key. For the screen above, the help message would look like this

Operating Error. ?

Check Connections!

Try Again?

<Yes> No

RECHECK FOLLOWING: 1.IGNITION KEY ON? 2.HOOKUP TO VEHICLE [ TEST CONNECTOR OK?

The text in On-Line Help screens are in CAPITAL LETTERS. This is an indication that you are viewing On-Line Help screens and not screens associated with a function of the

Function List.

5.TEST CONNECTOR TO COMPUTER WIRING OK? ] 6.COMPUTER POWER/ GROUND CIRCUITS OK?

Some messages are longer than one screen. Use the UP/DOWN arrow keys to scroll through the screens.

To exit On-Line Help and return to the original screen, press the BACK key.

SCAN TOOL DOES NOT POWER UP

Review the “Safety Precautions” before troubleshooting.

If the tool will not power up, communicate with your vehicle’s PCM, pass Tool Self-Tests, or functions incorrectly in any other way, then try these Troubleshooting Tips below before consulting Actron.

Though the tool requires at least 6.5V to power up, the vehicle’s control

 

modules require a minimum of 8 volts to power up and operate.

9

Check the following:

Using Non-OBD II Adapter Cables

The cigarette lighter adapter is hooked up. Make sure the cigarette lighter end is firmly held in the cigarette lighter socket.

Verify that the vehicle’s cigarette lighter fuse is OK. Some vehicles must have the key on for the cigarette lighter socket to be on.

Using J1962 (OBD II) or Chrysler LH Adapter Cable

Make sure the scan tool’s DLC is connected correctly to the vehicle’s DLC. Verify the pins are clean and fully seated in the DLC.

At least 8.0 volts (V) must be present between the power and ground pins to power the computer module(s) and communicate.

Use the following flowchart to troubleshoot the problem.

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Actron 9640 user manual HOW to USE ON-LINE Help, Scan Tool does not Power UP, Using Non-OBD II Adapter Cables

9640 specifications

The Actron 9640 is a distinguished automotive diagnostic tool that has garnered attention for its versatility and user-friendly design. Designed for professional mechanics and DIY enthusiasts alike, the Actron 9640 stands out for its comprehensive features and advanced technologies that simplify vehicle diagnostics.

One of the main features of the Actron 9640 is its ability to read and erase diagnostic trouble codes (DTCs) for a wide variety of vehicles. This tool supports OBD II protocols, allowing it to communicate with a vast array of vehicles produced after 1996. The device provides clear, detailed descriptions of any trouble codes, enabling users to quickly identify and address issues. This is vital for efficient troubleshooting and ensures that users can make informed decisions about repairs.

Another significant advantage of the Actron 9640 is its built-in memory. The device can store code definitions and repair solutions for easy reference during diagnostics. Additionally, it features a robust data logging capability, allowing users to capture live data in real-time, which is essential for performing thorough diagnostic evaluations. This functionality helps in monitoring engine performance, thereby assisting in pinpointing issues that may not always trigger a check engine light.

The Actron 9640 also incorporates a user-friendly interface, equipped with a large LCD display that presents information in an easy-to-read format. Its intuitive navigation and menu options cater to users of varying expertise, making it accessible to beginners while still offering the depth of features that seasoned professionals rely on.

In terms of connectivity, the Actron 9640 is designed to be compatible with various vehicles, supporting multiple protocols beyond OBD II, including CAN, J1850, and ISO9141. This broad networking capability ensures that the device can diagnose problems across different car brands and models.

Built with durability in mind, the device features a robust housing that can withstand the rigors of a workshop environment. The ergonomic design ensures a comfortable grip during use, making it practical for extended periods of diagnostics.

Overall, the Actron 9640 combines advanced features, comprehensive functionality, and ease of use, making it an excellent choice for anyone looking to conduct reliable automotive diagnostics. Whether you're a professional mechanic or a casual car owner, the Actron 9640 can help you maintain your vehicle's performance effectively.