Appendix D - Product Support | |
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APPENDIX D - PRODUCT SUPPORT
ADC Customer Service Group provides expert
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center (TAC).
Sales Assistance | • | Quotation Proposals | |
800.366.3891 extension 73000 | • | Ordering and Delivery | |
(USA and Canada) | • | General Product Information | |
952.917.3000 |
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Fax: 952.917.3237 |
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| • Complete Solutions (from concept to | ||
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| installation) | |
Systems Integration | • Network Design and Integration Testing | ||
• | System | ||
800.366.3891, extension 73000 | |||
(USA and Canada) | • | Network Monitoring (upstream or downstream) | |
952.917.3000 | • | Power Monitoring and Remote Surveillance | |
| • | Service/Maintenance Agreements | |
| • | Systems Operation | |
BIA Technical Assistance Center | • | Technical Information | |
• | System/Network Configuration | ||
800.638.0031 | |||
• Product Specification and Application | |||
714.730.3222 | |||
• Training | |||
Fax: 714.730.2400 | |||
• Installation and Operation Assistance | |||
Email: wsd_support@adc.com | |||
• Troubleshooting and Repair/Field Assistance | |||
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Online Technical Support | • | www.adc.com/Knowledge_Base/index.jsp | |
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Online Technical Publications | • | www.adc.com/library1/ | |
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Product Return Department | • | ADC Return Material Authorization (RMA) | |
800.366.3891 ext. 73748 or |
| number and instructions must be obtained | |
952.917.3748 Fax: 952.917.3237
before returning products.
Email: repair&return@adc.com
All 800 lines are
January 9, 2002 | 61 |