Chapter 4 Troubleshooting
If you found the router is working improperly or stop responding to you, before you contact your dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by yourself within very short time.
Scenario | Solution | |
Router is not | a. Please check the connection of power cord and make | |
responding to me when |
| sure it is correctly and firmly inserted to the router. |
I want to access it by | b. If all LEDs on this router are off, please check the status | |
web browser |
| of A/C power adapter, and make sure it’s correctly |
|
| powered, and the power is switched ON. |
| c. You must use the same IP address section which router | |
|
| uses. |
| d. Are you using MAC or Packet filter? Try to connect the | |
|
| router by another computer and see if it works; if not, |
|
| please restore your router to factory default settings |
|
| (pressing ‘Reset’ button and hold it for 6 seconds). |
| e. Set your computer to obtain an IP address automatically | |
|
| (DHCP), and see if your computer can get an IP |
|
| address. |
| f. | If you did a firmware upgrade and this happens, contact |
|
| your dealer of purchase for help. |
| g. | If all above solutions don’t work, contact the Airlink101 |
|
| Technical Support for help. |
|
| |
Can’t get connected to | a. Go to ‘Status’ and check Internet connection under | |
Internet |
| System Status. You should see valid addresses |
|
| assigned to IP address, Subnet Mask, Default Gateway |
|
| and Domain Name Server, instead of showing ‘0.0.0.0’. |
| b. Please be patient, sometime Internet takes 1~2 minutes | |
|
| to be connected, especially 3G network. |
| c. | Check if you can get connected to Internet with your |
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| computer directly attached to the USB modem provided |
|
| by your Internet service provider. |
| d. Check 3G user ID and password you configured for the | |
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