Alcatel 990S, 990A manual 146

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not forwarded incoming calls

•Make sure that you have not barred certain calls

•Make sure that your cellphone is not in flight mode

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her name or number

I cannot find my contacts

•Make sure your SIM card is not broken

•Make sure your SIM card is inserted properly

•Import all contacts stored in SIM card to cellphone

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume key

•Check the network strength

•Make sure that the receiver, connector or speaker on your cellphone is clean

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service

•Make sure this feature does not require an Alcatel accessory

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file

•Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in “My numbers”

•Try later if the network is busy

I am unable to send and receive MMS

•Check your phone memory availability as it might be full

•Contact your network operator to check service availability and check MMS parameters (see Page 50)

•Verify the server center number or your MMS profile with your operator

•The server center may be swamped, try again later

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my cellphone to my computer

•Install Alcatel Android Manager first of all

•Check that your USB driver is installed properly

•Open the Notification panel to check if the PC Suite Agent has activated

•Check that you have ticked the checkbox of USB debugging in Settings\

Applications\Development\USB debugging

•Check that your computer meets the requirements for Alcatel Android Manager Installation

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download

•Select the Micro-SD card as the location to store downloaded files

•Check your subscription status with your operator

The cellphone cannot be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your cellphone is visible to other users (see Page 77)

•Make sure that the two cellphones are within Bluetooth’s detection range

How to make your battery last longer

•Make sure you follow the complete charge time (minimum 3 hours)

•After a partial charge, the battery level indicator may not be exact.Wait for at least 20 minutes after removing the charger to obtain an exact indication

•Switch on the backlight upon request.

•Extend the email auto-check interval for as long as possible.

•Update news and weather information on manual demand, or increase their auto-check interval.

•Exit background-running applications if they are not being used for a long time.

•Deactivate Bluetooth,Wi-Fi, or GPS when not in use.

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