Alesis QS7 Maintenance/Service, Cleaning, Refer ALL Servicing to Alesis, Obtaining Repair Service

Appendix A: Troubleshooting

MAINTENANCE/SERVICE

CLEANING

Disconnect the AC cord, then use a damp cloth to clean the keyboard’s metal and plastic surfaces. For heavy dirt, use a non-abrasive household cleaner such as Formula 409 or Fantastik. DO NOT SPRAY THE CLEANER DIRECTLY ONTO THE FRONT OF THE UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE SWITCHES AND CONTROLS! Spray onto a cloth, then use the cloth to clean the unit.

MAINTENANCE

Here are some tips for preventive maintenance.

•Periodically check the AC cord for signs of fraying or damage.

•Make sure the entire bottom part of the keyboard is supported so that the case is not subjected to unnecessary bending.

•Place a dust cover over the QS when it is not in use.

REFER ALL SERVICING TO ALESIS

We believe that the QS is one of the most reliable keyboards that can be made using current technology, and should provide years of trouble-free use. However, should problems occur, DO NOT attempt to service the unit yourself. The full AC line voltage, as well as high voltage/high current DC voltages, are present at several points within the chassis. Service on this product should be performed only by qualified technicians. THERE ARE NO USER-SERVICEABLE PARTS INSIDE.

OBTAINING REPAIR SERVICE

Before contacting Alesis, check over all your connections, and make sure you’ve read the manual.

Customers in the USA:

If the problem persists, call Alesis USA at 1-310-841-2272 and request the Product Support department. Talk the problem over with one of our technicians; if necessary, you will be given a repair order (RO) number and instructions on how to return the unit. All units must be shipped prepaid and COD shipments will not be accepted.

For prompt service, indicate the RO number on the shipping label. If you do not have the original packing, ship the QS in a sturdy carton, with shock-absorbing materials such as styrofoam pellets (the kind without CFCs, please) or “bubble-pack” surrounding the unit. Shipping damage caused by inadequate packing is not covered by the Alesis warranty.

Tape a note to the top of the unit describing the problem, include your name and a phone number where Alesis can contact you if necessary, as well as instructions on where you want the product returned. Alesis will pay for standard one-way shipping back to you on any repair covered under the terms of this warranty. Next day service is available for a surcharge.

Field repairs are not normally authorized during the warranty period, and repair attempts by unqualified personnel may invalidate the warranty.

128 QS7/QS8 Reference Manual