ERROR CODES

This section is provided for the assistance of qualified technicians only and is not intended for use by untrained or unauthorized service personnel. If your Alto-Shaam®unit is not operating properly, check the following before calling your Authorized Alto-Shaam Service Agent:

Check that unit is receiving power. Circuit breaker turned on?

Do not attempt to repair or service the oven beyond this point. Contact Alto-Shaam for the nearest authorized service agent. Repairs made by any other service agents without prior authorization by Alto-Shaam will void the warranty on the unit.

When the oven malfunctions, an error code will appear in the display.

PRESS THE START ICON TO ACKNOWLEDGE THE ERROR.

The icons that begin to flash represent operational modes that are still usable.

When the oven fault is corrected, the Combitherm will return to normal operation.

Error

Error Call Out in Display

Description of Error

Possible Cause

 

Code

 

 

 

 

 

 

 

 

 

E01

Low Water Boiler

Low water level in boiler

— Water supply is shut off.

 

 

 

 

— Low water pressure .

 

 

 

 

— Generator drain cap missing or loose.

 

 

 

 

— Generator drain pump is not sealing.

 

 

 

 

— Generator drain pump elbow leaking.

 

 

 

 

— Faulty or scaled water level probe.

 

 

 

 

— Faulty or plugged dual solenoid valve assembly.

 

 

 

 

— Wiring or connection issue .

 

 

 

 

— No output to dual solenoid from relay board.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

 

 

E02

Control Temperature High

Relay board surface

— Wiring or connection issue .

 

 

 

temperature too high

— Cooling fan on Relay board assembly is

 

 

 

 

not operating .

 

 

 

 

— Cooling Fan on display board is not operating.

 

 

 

 

— Main Cooling fan is not operating.

 

 

 

 

— Cooling Fan on motor drive is not operating.

 

 

 

 

— Unit is less than 20” from a heat producing

 

 

 

 

source on its left hand side.

 

 

 

 

 

 

E03

Fan Motor Error

Fan motor does not work

— Exhaust hood is not operating properly.

 

 

 

 

— Check LED flashes on the Motor Control.

 

 

 

 

See Motor Control Error Code list .

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan wheel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

E04

Fan Motor 2 Error

Lower fan motor on 20•20

— Exhaust hood is not operating properly.

 

 

 

does not work

— Check LED flashes on the Motor Control.

 

 

 

 

See Motor Control Error Code list .

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan wheel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

E11

Convection Temperature

Excess oven temperature

Convection Mode & Combi Mode:

 

 

High

 

— Convection Oven contactor(s) stuck closed.

 

 

 

 

— N6 Oven Cavity Temperature probe defective.

 

 

 

 

— N6 Cavity Probe connection problem.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

— Wiring or connection issue .

 

 

 

 

Combi Mode Only:

 

 

 

 

— Insufficient water supply into oven for

 

 

 

 

steam production .

 

 

 

 

 

 

 

 

 

continued on next page

CT EXPRESS SERIES • INSTALLATION MANUAL • MN-29805 • 23..

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Alto-Shaam Combination Oven/Steamer manual Error Codes, Press the Start Icon to Acknowledge the Error

Combination Oven/Steamer specifications

Alto-Shaam Combination Oven/Steamer is a powerful tool designed for commercial kitchens, combining versatility, efficiency, and innovative cooking techniques. This appliance seamlessly merges the functionality of an oven and a steam cooker, allowing chefs to employ various cooking methods for diverse culinary applications.

One of the defining features of the Alto-Shaam Combination Oven/Steamer is its advanced cooking technology. The unit utilizes a unique combination of steam and convection heat, ensuring that food is cooked evenly and retains its moisture. This dual cooking method not only enhances flavor but also preserves the nutritional value of food.

Another significant technological aspect is the integrated control system. The intuitive touchscreen interface allows chefs to easily set temperature, humidity, and cooking time, providing precise control over the cooking process. This feature is particularly beneficial when preparing different types of dishes, as it enables customization for ideal cooking outcomes. Furthermore, the programmable settings enable users to save frequently used recipes, streamlining operations during busy service periods.

Durability and construction quality are also hallmarks of the Alto-Shaam Combination Oven/Steamer. Built with robust stainless steel, this unit is designed to stand up to the rigors of a commercial kitchen environment. Its compact design allows for flexible placement without sacrificing performance. Additionally, the unit’s easy-to-clean surfaces help maintain hygiene and cleanliness.

Energy efficiency is another key characteristic of this oven/steamer. Designed with modern energy-saving technologies, it minimizes energy consumption while maximizing cooking performance. This commitment to sustainability not only lowers utility bills but also reduces the overall environmental impact of cooking operations.

Moreover, the Alto-Shaam Combination Oven/Steamer features a water reservoir that enables consistent steam production, critical for dishes requiring steam cooking. This functionality suits various culinary needs, from perfectly steamed vegetables to moist-baked goods.

In conclusion, the Alto-Shaam Combination Oven/Steamer is an essential appliance for any professional kitchen, offering a combination of versatility, advanced technology, and durability. Its steam and convection cooking methods, programmable settings, and energy efficiency make it a valuable asset for chefs looking to elevate their cooking capabilities and streamline kitchen operations. This appliance empowers culinary creativity, ensuring consistent results and exceptional dishes every time.