1.4 Inspection upon Receipt of Goods
1.4.1General
APC has taken precautions in packing the power equipment for shipment to ensure its safe arrival; however, the entire shipment including any boxes or crates should be inspected upon receipt for evidence of damage that may have occurred during transit.
1.4.2Visible External Damage
It is the responsibility of the person receiving the shipment to inventory and inspect all materials against the bill of lading or waybill provided IMMEDIATELY upon taking delivery while the carrier representative is still on site. Please be sure that all items are accounted for, including the correct number of pallets and the quantity of accessory and/or component boxes. Also, note any visible external damage that may have occurred during transit.
If damage has occurred or the quantity of items is not correct, then:
1)Make a descriptive notation on the delivery receipt before signing.
2)File a damage or shortage report with the carrier that delivered the shipment.
1.4.3Concealed Damage
It is the customer’s responsibility to unpack the power system and equipment received from APC and check for concealed damage. Within 15 days of receipt, check the materials received against the detailed packing list to verify that the quantity and condition are complete and satisfactory.
Again, note any damage to the internal packing material and/or material shortages. If damage or shortage is noted, then:
3)Request an inspection by the carrier
4)File a concealed damage claim; and/or
5)File a material shortage claim with your APC representative.
DELAY IN NOTIFYING THE CARRIER MAY RESULT IN LOSS OF RIGHT TO REIMBURSEMENT FOR DAMAGES OR LOSS.
If you are unsure about the appearance of a part while conducting the materials inventory and inspection, refer to the manual or contact the Customer Service Department of APC.
Should you have any questions concerning potential damages or should you experience a lack of cooperation from your carrier, please contact your APC representative, or call APC.
1.4.4Return of Damaged Goods
Should equipment be damaged and require return to APC for repair, the APC service representative will provide instructions along with a valid returned material authorization (RMA) number to facilitate return of the damaged goods to the APC repair center.
It is important that the steps outlined in Section 1.4.2 and also Section 4 and 5 are followed carefully. Your APC representative will assist you, if required, in obtaining proper disposition of an initial delivery return issue; however, a valid RMA number must be obtained before returning any equipment to APC.
User Manual | Page 7 of 44 | 18th FEB 02 |
DC MX06 40A Shelf |
